Customer reviews from keurig.com
Keurig - K-Duo Single Serve & Carafe Coffee Maker - Black
Average customer rating
4.6
(516 Reviews)
Rating breakdown 516 reviews
5 Stars
391
4 Stars
73
3 Stars
27
2 Stars
13
1 Star
12
88%of customers recommend this product.
(
294 out of
333)
Customer Reviews for Keurig - K-Duo Single Serve & Carafe Coffee Maker - Black
Customer Rating
5
Great purchase
on January 12, 2025
Posted by: Peter T
Love our duo maker we had an older model but we love the new one even more
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: BBab
Verified Purchase:Yes
Sadly , I expected a lot more out of this machine. The autobrew appears to be a very cumbersome feature. And the pot spills all over, even with care.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: JHF2025
Verified Purchase:Yes
Brews well with a couple of significant design issues. While they may sound trivial, they make the brewer frustrating to use. First, it is so light that anytime you use it it slides across the counter and/or tips. Second, there is no power backup for the clock or programming so anytime you lose power, you have to reset the clock and reprogram start time for auto brew. Third, There is apparently no way to turn the pot off other than to unplug it (requiring clock and auto brew reprogramming) so if you do not want to leave the pot heating when you leave, unplugging seems to be the only option. These are real inconveniences that I would not expect from Keurig in this type of brewer. At this point we plan to return it and purchase another brand.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, January 14, 2025
Thank you for taking the time to share your review. It is customers such as yourself that help us to improve our products and we will be passing your feedback along to the appropriate teams for review. The heating plate will automatically turn on after a carafe brew and stay on for 2 hours. Press and hold the CUPS button for 3 seconds to turn the heating plate off and on. We hope this helps!
Written by a customer while visiting keurig.com
Posted by: Kendale
Verified Purchase:Yes
I upgraded from an older version of the duo. Major improvement. Really fast and much better coffee
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 12, 2025
Thank you for taking the time to share your feedback. We're glad you're enjoying your K-Duo Hot & Iced Single Serve & Carafe coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
3
Product breakdown
on January 14, 2025
Posted by: Cling
I’ve only been using the item for 3 weeks and the surface of the hot plate is wearing. Very disappointed.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 14, 2025
This is definitely not the experience we want you to have with your K-Duo coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
3
Overall well liked
on January 14, 2025
Posted by: VeeD
Actually like the combined unit, except the 1 thing that is a major flaw, in my opinion, is that you cannot brew less than 6 cups of coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Works well
on January 17, 2025
Posted by: Dan73
Works well but it didn’t come with a water filter or a reusable pod.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Old Mikey
Verified Purchase:Yes
does not heat up cup as much as i thought it would. Even usuing the extra hot button. Also extra needles at top pickup coffee grinds and stop up.
Response from keurig.comBy Keurig Consumer Care, January 21, 2025
This is definitely not the experience we want you to have with your K-Duo coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com