Customer reviews from keurig.com
Keurig - K-Duo Single Serve & Carafe Coffee Maker - Black
Average customer rating
4.6
(647 Reviews)
Rating breakdown 647 reviews
5 Stars
497
4 Stars
83
3 Stars
40
2 Stars
13
1 Star
14
88%of customers recommend this product.
(
393 out of
447)
Customer Reviews for Keurig - K-Duo Single Serve & Carafe Coffee Maker - Black
Posted by: JohnWick
Verified Purchase:Yes
Absolute junk. Used maybe 10 times and it stops in the middle of a cup and now won't turn on. This is the second one that's done it. You product is garbage
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: GoodUnitPoorSupport
Verified Purchase:Yes
The Keurig Coffee Maker is works as expected. No complaints with the unit however the post purchase support was disappointing, a tad snarky and unnecessary. I did not appreciate it.
I would recommend this to a friend!
Response from keurig.comBy Consumer Care, June 4, 2025
Thanks for your review! We're happy to hear you are satisfied with your new K-Duo coffee maker and would love to hear some additional feedback of how we can provide you with an even better experience. Please reach out to our Consumer Care team at 866-901-2739. We look forward to hearing from you!
Written by a customer while visiting keurig.com
Posted by: Bill 111
Verified Purchase:Yes
I like the options the maker offers
Single, 12 cup and cold brew
Hope it last longer than the last two single cups
Single, 12 cup and cold brew
Hope it last longer than the last two single cups
Response from keurig.comBy Keurig Consumer Care, December 5, 2024
We are glad to hear you are enjoying all the features of your new K-Duo coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Great k cup terrible and I mean Terrible carafe
on January 6, 2025
Posted by: Bob 80
The carafe side i should known a company makes it profit from k cups would not make it the carafe side user friendly. Warming plate only stays on for 2hr hr you have to reset auto brew every night the carafe can not go into the dishwasher no bold settings on the crafafe side the lip on
the warming plate keep the pot from sitting flat sometimes
the warming plate keep the pot from sitting flat sometimes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Sharidbw
Verified Purchase:Yes
Upgraded to the new Duo. We've been a keurig family for many years. Love the "hot" and iced buttons. It's faster than our old coffee maker and we like the glass carafe and warmer plate too.
Response from keurig.comBy Keurig Consumer Care, November 15, 2024
Thank you for taking the time to share your feedback. We're glad you're enjoying the upgrade to the K-Duo coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: DDix
Verified Purchase:Yes
The Gen 2 is really great. The 5 jets really improved the taste of my coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, November 20, 2024
We are happy to hear you are enjoying the MultiStream technology on your new K-Duo Gen 2 coffee maker. Thanks for brewing the love!
Written by a customer while visiting keurig.com
Posted by: TN Bagels
Verified Purchase:Yes
We have been enjoying our Keurig K-Dou we recently bought to replace our Keurig K-cup machine. We have used all features (carafe, single serve and Iced coffee. We love the flexibility!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 12, 2025
We are very glad you are enjoying your K-Duo Hot & Iced Single Serve & Carafe coffee maker. Thank you so much for your review and feedback. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Alicia Osmera
Verified Purchase:Yes
It's been over a week, and I am not happy with this purchase.
The coffer pot is too complicated to use.
The single pod is fine for useage.
The coffer pot is too complicated to use.
The single pod is fine for useage.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, June 13, 2025
We value your time and would like to look into the concerns with your Keurig Coffee Maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting keurig.com