Customer reviews from keurig.com
Keurig - K-Brew + Chill Iced or Hot K-Cup Coffee Maker with MultiStream and QuickChill Technology - Black
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
224
4 Stars
51
3 Stars
13
2 Stars
11
1 Star
12
80%of customers recommend this product.
(
122 out of
152)
Customer Reviews for Keurig - K-Brew + Chill Iced or Hot K-Cup Coffee Maker with MultiStream and QuickChill Technology - Black
Posted by: Jbdhere
Verified Purchase:Yes
Very Disappointed with the coffee maker in making cool coffee! Almost no coffee flavor, more like cool, (Not Cold) water.
Needed to brew first with the hot coffee function first, let it cool, then add to ice.
Total waste of money for the cooling function that didn't work!
Second problem, is the auto cleaning which dumps junk into the base, which needs to be cleaned afterwards. Really poor design!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, September 5, 2025
We're sorry to hear that you're disappointed with your K-Brew + Chill coffee maker. That’s certainly not the experience we aim to deliver. Our Consumer Care team would appreciate the opportunity to assist you and help resolve the issue. Please don’t hesitate to give us a call at 866-901-2739, we’re here to help!
Written by a customer while visiting keurig.com
Posted by: Chris Fal
Verified Purchase:Yes
The new machine is much louder and bigger than our last one. It was not clear from the images.
Response from keurig.comBy Keurig Consumer Care, September 9, 2025
Thank you for sharing your review with us. We appreciate the feedback.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Does a good job. But, needs better directions! Is there a way to clean the bottom nozzles/pins by removing them? Our old one needed tea leaves cleaned out weekly. Is there a way to drain the chiller tank? Is there a way to drain the machine? How much water is retained inside the machine? There’s a lot left unsaid. But it brews good coffee and tea and other stuff. Need better videos. Need better training for your help line people. They seem to be reading from the same instruction booklet I have.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 9, 2025
We're sorry to hear that this has been your experience. Your satisfaction is important to us and we look forward to resolving this issue for you. Please don't hesitate to reach out to our Consumer Care team at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
4
Hot Coffee is Perfect, cold brew fan runs too much
on September 2, 2025
Posted by: Loyal Keurig Fan
Verified Purchase:Yes
The hot coffee side is perfect, the cold brew fan having to run all the time not so great. I"m concerned the motor will wear out and I'll need to replace the coffee brewer sooner than I'd like. My last Keurig still works except for the 12 oz button. I have a back up but did not expect to need one.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 3, 2025
Thank you so much for your review and feedback! We're very glad you're enjoying your coffee maker.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Makes good iced drinks, but I’m not sure it’s worth it. I didn’t realize the cooling fan on the system runs 24/7. I had a regular machine that made over ice brew, and while that would water the drinks down, it wasn’t always running. Seems like there must be a better way. I wouldn’t buy again.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, September 30, 2025
Hello and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your Coffee Maker. This is certainly not the experience we want you to have and we will be happy to assist you. At your earliest convenience, please contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm EST, and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
5
Love my new Brew + Chill! Meets all my needs.
on October 4, 2025
Posted by: Joyce in NC
Verified Purchase:Yes
Awesome Buy! Hot and Cold in one! Easy to use. Only negative is the noise of the chill feature.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 9, 2025
Thank you for reviewing your K-Brew + Chill coffee maker Joyce. We work to provide our consumers with the best product and experience possible. We appreciate you taking the time to leave us some valuable feedback, and we will pass your comments onto our quality and engineering teams to review.
Written by a customer while visiting keurig.com
Posted by: Donna Strinko
Verified Purchase:Yes
It’s bigger than I thought but works well. I wasn’t aware I had to rinse after each cold brew but getting used to the brewer
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 13, 2025
Thank you so much for taking the time to review your K-Brew + Chill coffee maker. We appreciate the feedback Donna. Happy brewing!
Written by a customer while visiting keurig.com