It’s buried in the FAQ but you have to use K-cups. Disposable do not work for the Chill feature. K-Cup has announced they are developing a disposable k-cup for 2025 that will work with the system. If you use Kcups then the coffee does come out chilled, like, not even close to room temperature, but much much cooler.
The science of the machine is that the hot water goes into the Kcup and then suctioned out of it which takes the coffee through a cooling process. That’s why the disposable cups don’t work because the suction is not possible with their design.
This is, hands down, the best Keurig there is. The difference in the “brew over ice” feature and the new “quick chill” feature is night and day. The quick chill really does make it as cold as a coffee shop, and retained full flavor of my pod I used! I also appreciate how the engineers of this went out of their way to make it practically maintenance free. The only thing you have to do after initial set up is empty the drip tray, the area under your cup, every 2-3 cold brews you make.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, August 14, 2024
Thank you so much for your kind words and feedback! We are thrilled to hear that you are enjoying our new QuickChill Technology in the K-Brew + Chill coffee maker.
Did not like this brewer at all. coffee did not come out very hot and tasted awful. after all the trouble shooting with keurig I asked to return it and was given a hard time! even have to pay for the shipping out of my own pocket! the whole experiance has me angry and I think after all these years Im done with keurig!
Iced coffee is so cold and delicious! You won’t regret it! And the spread stream for the new hot coffee is wonderful
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, April 1, 2025
We are very happy to hear that you are enjoying the versatility of brewing a delicious hot or iced coffee with the K-Brew + Chill coffee maker. Thank you for taking the time to share your feedback. Enjoy!
I've always had the Cuisinart Single Serve Coffee Maker, but i needed a new one so i started searching and i came across the K-Brew + Chill Coffee Maker as we love iced coffee.. I have to say i am so pleased with this coffee maker it makes great iced coffee and hot of course, but the iced is awesome...
Response from keurig.comBy Keurig Consumer Care, September 15, 2025
We’re so glad to hear that you’re enjoying your new K-Brew + Chill! Thank you for sharing the love! Happy brewing!