It’s buried in the FAQ but you have to use K-cups. Disposable do not work for the Chill feature. K-Cup has announced they are developing a disposable k-cup for 2025 that will work with the system. If you use Kcups then the coffee does come out chilled, like, not even close to room temperature, but much much cooler.
The science of the machine is that the hot water goes into the Kcup and then suctioned out of it which takes the coffee through a cooling process. That’s why the disposable cups don’t work because the suction is not possible with their design.
This is, hands down, the best Keurig there is. The difference in the “brew over ice” feature and the new “quick chill” feature is night and day. The quick chill really does make it as cold as a coffee shop, and retained full flavor of my pod I used! I also appreciate how the engineers of this went out of their way to make it practically maintenance free. The only thing you have to do after initial set up is empty the drip tray, the area under your cup, every 2-3 cold brews you make.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, August 14, 2024
Thank you so much for your kind words and feedback! We are thrilled to hear that you are enjoying our new QuickChill Technology in the K-Brew + Chill coffee maker.
Iced coffee is so cold and delicious! You won’t regret it! And the spread stream for the new hot coffee is wonderful
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, April 1, 2025
We are very happy to hear that you are enjoying the versatility of brewing a delicious hot or iced coffee with the K-Brew + Chill coffee maker. Thank you for taking the time to share your feedback. Enjoy!
Absolutely Love this machine!!! Now i can make my Iced Coffee at home just like my hot coffee! Super easy upkeep as well. I am sooo beyond happy with this purchase!!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 3, 2024
We love to hear this Jennifer! We're glad that you're enjoying iced coffee at home with your new K-Brew + Chill coffee maker. Thank you for taking the time to share this feedback. Happy brewing!
My husband likes hot coffee and I like iced! This is the perfect compromise! The coffee is more flavorful because of the extra holes. The hot is great as always. But the cold/iced option is TRULY cold! No more watered down ice coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 26, 2024
We're delighted to hear that you are both enjoying your favorite iced and hot coffee with your new K-Brew + Chill coffee maker. Thank you for having us a part of your family. Happy Brewing!
Did not like this brewer at all. coffee did not come out very hot and tasted awful. after all the trouble shooting with keurig I asked to return it and was given a hard time! even have to pay for the shipping out of my own pocket! the whole experiance has me angry and I think after all these years Im done with keurig!
Great coffee maker. When standing within 2 feet of it, the sound of the fan is audible, even in quiet mode, but it’s not a nuisance. That’s about the only issue I’ve noticed. The water tank is easy to fill and it’s nice to have cold coffee so easily.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 10, 2024
We love, love, love hearing this! Thank you for taking the time to give us your feedback. Happy brewing!