Customer reviews from keurig.com
Keurig - K-Brew + Chill Iced or Hot K-Cup Coffee Maker with MultiStream and QuickChill Technology - Black
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
224
4 Stars
51
3 Stars
13
2 Stars
11
1 Star
12
80%of customers recommend this product.
(
122 out of
152)
Customer Reviews for Keurig - K-Brew + Chill Iced or Hot K-Cup Coffee Maker with MultiStream and QuickChill Technology - Black
Posted by: Preston C
Verified Purchase:Yes
I’ve had mixed feelings about the Keurig Brew and Chill machine. On the hot side, it’s absolutely amazing—brews are quick, consistent, and delicious. That’s the main reason I’ve decided to keep it. However, the “Chill” mode has been a bit of a letdown.
It took 13 hours from plugging in to hitting max chill with two blue lines, even though the unit was in an open space, not touching any walls. After using the Chill mode once, it takes about 3 hours to fully recharge before I can use it again. Without the full recharge, any subsequent drinks are just room temp, which defeats the purpose of a cold drink.
While the hot side earns a 5/5, the Chill mode needs significant improvement in both initial setup and recharging efficiency. Until it’s fixed, the Chill feature feels like more of a novelty than a reliable option.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, December 16, 2024
Hello Preston, we appreciate you taking the time to share your review with us. We will be sure to pass along your feedback to the appropriate teams. If you ever need any assistance with your K-Brew + Chill coffee maker, please feel free to reach out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Darci
Verified Purchase:Yes
Great brewer! I love cold brew coffee and this does the trick. It does need to charge to be fully cold. It is also pretty quiet when using.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 15, 2025
Thank you so much for reviewing your K-Brew + Chill coffee maker and for your kind words Darci. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Jeff in Dallas
Verified Purchase:Yes
This promo came at a perfect time as my other, smaller K-cup was on its last leg. I do more chilled drinks than hot, often, so LOVED the idea of this chill feature. Having got it and now used it quite often, I am SOLD! Absolutely fantastic appliance! It chills just as it says which is a major benefit over other models for those of us who like it hot -- AND cold. I highly recommend this to others with similar tastes and interest. It also does well with cups more often associated with hot drinks, but now chilled.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 7, 2025
We are very glad you are enjoying chilled beverages with your K-Brew + Chill coffee maker. Thank you so much for your review and feedback Jeff. Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
5
I love my new Keurig!
on January 11, 2025
Posted by: Tlc89
I bought this Keurig about 3 weeks ago and I love it!! The iced coffee comes out chilled and tastes great!! The hot coffee tastes so good too!!!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 15, 2025
We are glad you are loving great tasting cups of cold and hot coffee with your K-Brew + Chill coffee maker! Thank you for taking the time to share this feedback! Enjoy!
Written by a customer while visiting keurig.com
Posted by: Kyle C
Verified Purchase:Yes
Coffee maker works great making hot and cold drinks. Keurig has the best selection of Coffee, teas and refreshers.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, April 7, 2025
We're thrilled to hear that you're enjoying the variety of brewing options with your K-Brew + Chill coffee maker. Thank you so much for your review and feedback Kyle!
Written by a customer while visiting keurig.com
Customer Rating
1
Cold brew coffee maker
on April 1, 2025
Posted by: Rjwhitt1988
This is my third keurig and it is awful. I wondering if there was a recall or something. The holes for coffee pod to strain through are always clogged then the top does not shut all the way and it will not brew coffee. DO NOT BUY THIS ONE!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, April 2, 2025
We value your time and would like to look into the concerns with your K-Brew + Chill coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting keurig.com
Posted by: Victoria Moergeli
Verified Purchase:Yes
My husband and I are avid coffee drinkers and we've been pleasantly surprised with the quality of this unit. We haven't experienced any weird tastes with the Cold setting and have used it every single day since we got it. We love it!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, May 8, 2025
We're delighted to hear that you are both enjoying your K-Brew + Chill coffee maker. Thank you for having us a part of your family Victoria. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Mrs Central Jersey
Verified Purchase:Yes
Not cold water but rather room temp water. The blue lights keep on flashing for a whole week. No cold water whatsoever. Waste of money. I do not recommend.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, May 28, 2025
This is definitely not the experience we want you to have with your new K-Brew + Chill coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com