Customer reviews from sharkninja.com
Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Average customer rating
4.4
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
82
4 Stars
13
3 Stars
3
2 Stars
3
1 Star
9
70%of customers recommend this product.
(
14 out of
20)
Customer Reviews for Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Customer Rating
2
Good performance, but impossible to keep clean.
on January 14, 2025
Posted by: Bill L.
from Greenville NY
Gender:Male
I purchased the DT551 oven in December and have used this on an almost daily basis. I am so far happy with its performance, however cleaning this oven is a chore at best. Cleaning the racks, broiler tray and air fry basket are easy. What is not easy and almost impossible is cleaning the inside of the oven especially after air frying as the splatter get all over the oven walls and the circulation fan. I try to clean up after each use however the splatter gets baked on and is very difficult to remove even after one use.
I called Ninja support and was told the only method of cleaning suggested is to use mild soapy water and a sponge. Using an oven cleaner is NOT recommended as it could damage the interior finish of the oven.
My biggest complaint is the fact that Ninja removed the grease screen that use to be in front of the circulation fan which use to catch the grease before it entered the fan, most likely a cost cutting measure. Now it just sucks all of the grease splatter into the fan which is behind the rear wall of the oven making it impossible to clean.
Why Ninja would choose to use a finish on the oven walls that is so delicate that you can only use soapy water and can't use an oven cleaner is ridiculous considering the amount of baked on splatter developed and the cost of this oven.
I would have given this oven a better rating then 2 stars if it weren't for the impossible cleaning of the oven itself.
You may want to look elsewhere if you're looking for an oven that is easier to clean.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 20, 2025
Hello Bill,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja Prestige Smart XL Air Fryer & Countertop Oven.
We will absolutely share your feedback with the relevant teams for consideration on future products.
If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja Prestige Smart XL Air Fryer & Countertop Oven.
We will absolutely share your feedback with the relevant teams for consideration on future products.
If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Total Game-Changer!
on January 12, 2025
Posted by: rtara_6792
[This review was collected as part of a promotion.] I was thoroughly impressed with this air fryer and countertop oven hybrid! It not only replaced my old air fryer but has also become my go-to appliance, consistently outshining my traditional oven. Every meal I made came out perfectly crispy on the outside while remaining moist and tender on the inside.
When it came to baking, I noticed a significant reduction in cook times, and the flavors of my baked goods improved dramatically. My cookies, in particular, turned out wonderfully; each batch was more cohesive, and they had a delightful buttery richness that I hadn’t achieved before.
The dehydration feature intrigued me, but I struggled to fully utilize it—though I suspect that was more about my own learning curve than the appliance itself.
My only real drawback is the size and weight of the unit. I was surprised by how large it is; it definitely takes up a considerable amount of space in my kitchen. I highly recommend that anyone interested in this appliance carefully measure their available counter space to ensure a good fit! Overall, this hybrid air fryer is a fantastic addition to any kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great all-in-one appliance
on January 10, 2025
Posted by: cecilys8_8420
[This review was collected as part of a promotion.] So far, I love the Ninja Prestige Smart XL Air Fryer Oven and have been using it every day since I received it. I used to have a separate toaster oven and air fryer, so it’s very convenient to have one appliance with multiple functions. The buttons are user friendly and I like that it comes with various trays and racks for all your cooking needs.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Best Countertop Oven
on January 10, 2025
Posted by: adrianaaliseth_4848
[This review was collected as part of a promotion.] I’ve been using this oven for a few weeks and let me tell you it’s so good. Honestly I’ve never had any complaints about ninja products, I think they’re all really good. But I was surprised about how large this oven was. It fits so much food or like big meals like chicken or a turkey. I think this is great if you like cook for a big number of people. It cooks food very evenly and is just so convenient.
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Ninja Prestige Smart XL Air Fryer and Countert
on January 10, 2025
Posted by: tant6_6344
[This review was collected as part of a promotion.] I’ve been using the Ninja Prestige Smart XL Air Fryer and Countertop Oven for a few weeks now, and overall, I’m impressed. The large capacity is great for making meals for the whole family, and it’s really convenient having both an air fryer and an oven in one appliance. The air fryer makes food crispy without much oil, and the oven works well for baking and roasting. One feature I love is the big fan in the back, which helps control the heat flow to cook food evenly on both sides. It heats up quickly and saves time, though I do wish the controls were a bit more straightforward at first—it took me a few tries to get the hang of it. Cleanup is easy, thanks to the non-stick surfaces. It’s been a solid addition to my kitchen and gets a lot of use.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing!
on January 7, 2025
Posted by: stephanie1693
from Leeds, NY
Gender:Female
I bought this a few weeks ago to replace my black and decker air fryer that didn’t even last a year. I absolutely love this air fryer oven and am looking forward to all the different things I’ll be able to make in it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
It is like having a second oven!
on January 7, 2025
Posted by: christineb195_9946
[This review was collected as part of a promotion.] I love this Ninja air fryer and countertop oven so much! It is like having a second oven and I find I use this more than my regular oven. It is so versatile with the 10 cooking settings. Some of the things I have used it for are to bake cookies, toast english muffins, air fry vegetables, reheat pizza, cook ribs and broil fish. Everything has come out great and it is so easy to use. The best part about this appliance is how fast everything cooks. It takes no time at all to cook vegetables or meat, especially compared to the time it takes to preheat my regular oven and cook the same items. It is so convenient to use when coming home from work and needing to make dinner quickly. I also love that it comes with so many accessories and I especially love that it has a thermostat that makes cooking meat foolproof. It comes with a great recipe book that has helped inspire me to try new meals. Everyone in my family loves using this appliance. It was a huge help over the holidays when I was cooking large meals. I don’t know how I ever managed without it. It is easily my favorite and most used small appliance in my kitchen. I highly recommend it! 
Written by a customer while visiting sharkninja.com
Customer Rating
5
Smart, Versatile, and Perfect for Every Meal!
on January 5, 2025
Posted by: sanabels3_2995
[This review was collected as part of a promotion.] The Ninja® Prestige Smart XL Air Fryer & Countertop Oven is a game changer! It cooks meals quickly and evenly, with perfect results every time. The smart features and versatility make it ideal for everything from air frying to baking. A sleek, reliable addition to any kitchen!
Written by a customer while visiting sharkninja.com