Customer reviews from sharkninja.com
Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Average customer rating
4.4
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
82
4 Stars
13
3 Stars
3
2 Stars
3
1 Star
9
70%of customers recommend this product.
(
14 out of
20)
Customer Reviews for Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Customer Rating
5
Best ninja by far
on July 7, 2026
Posted by: MayraS
Nice find, super high tech. Love all the functions on it with wide variety like air frying, broil, bake, roast, toast and this is only a few of the many options. Collings nice as well after a while it really does cool down quickly and doesn’t radiate heat out too. Heavy and doesn’t feel like it could get knocked over or fall off my counter.
Written by a customer while visiting influenster.com
Customer Rating
5
Ninji the best ever
on June 30, 2026
Posted by: Lakajin
from Louisiana
Gender:Female
Thank you again Ninji for yet another wonderful product.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Air Fryer on the market
on June 27, 2026
Posted by: Lisa 26
Gender:Female
I have used multiple air fryers over the years. All air fryers that should have been competitive with the level of this air fryer and they have not compared. After using this particular air fryer there was no turning back. I have bought this particular one 5 times. We use them at 3 locations and also purchased one for my daughter and a 5 as a gift. The heat consistency is great. Things come out crispy as anticipated. Preheat works well. We even like how it cooks steak. It comes out tender and not over done. From toasting to cooking it’s great. Also researched the toxicity of air fryers and this fell on the safe end which is also important.
Written by a customer while visiting sharkninja.com
Customer Rating
3
it's ok
on June 26, 2026
Posted by: Erbal
It's pretty much a standard toaster oven. To air fry, you need to cook longer and at higher temperature than in a real air fryer. But it's big, so you can cook large items in it, if you don't have or don't want to use a regular oven
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, June 27, 2026
Hi Erbal,
Thank you for your review of the Prestige Pro.
We appreciate you highlighting your experience with the cooking times and temperatures. Using a multi-function appliance can sometimes require slightly different settings than a dedicated air fryer, and we’d love to help you get the best results from your unit. We recommend taking a look at the manual below, which includes guidance on selecting the most suitable cooking setting to help reduce cooking times and improve performance.
We’re pleased to hear the larger capacity has been useful for cooking bigger items or as an alternative to using a full-size oven. Your feedback is really helpful for other customers considering this product.
Manual: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001Zhsk/Wpwx4B1WueCyY1a93rJOsFZNh9THUOghEduMh3DAiFM
Kind regards,
Ninja Kitchen
Thank you for your review of the Prestige Pro.
We appreciate you highlighting your experience with the cooking times and temperatures. Using a multi-function appliance can sometimes require slightly different settings than a dedicated air fryer, and we’d love to help you get the best results from your unit. We recommend taking a look at the manual below, which includes guidance on selecting the most suitable cooking setting to help reduce cooking times and improve performance.
We’re pleased to hear the larger capacity has been useful for cooking bigger items or as an alternative to using a full-size oven. Your feedback is really helpful for other customers considering this product.
Manual: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001Zhsk/Wpwx4B1WueCyY1a93rJOsFZNh9THUOghEduMh3DAiFM
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great little oven!
on June 25, 2026
Posted by: TatyanaS
Love this oven...we use it pretty much everyday . It is small but mighty ....it has lots of features like bake , air fry, roast, whole roast, dehydrate, toast, broil, reheat, pizza and bagel.
For the most part I use it in place of my oven. I only wish it were a bit bigger. I had to use my real oven the other day to make muffins since it doesn't fit a muffin trey. And the small size does limits occasionally, but not enough to return it. It is pretty heavy for how small it is.
It also does get dirty so clean it every now and then to maintain the grease. We have had it for a few years now and made lots of meals with it.
Written by a customer while visiting influenster.com
Customer Rating
1
Dies after a year of usage
on June 22, 2026
Posted by: Monia&David
from Illinois
Gender:Female
could find my model number here which is DT255CO -little bit older model- bought on 6/11/2025 -love it so much but exactly 1 year and 7days of owning it it looks like some kind of sensor on right hinge stoped working and I can't use any of the buttons on it -display shows me 3 errors - and now what I should buy another ninja that will last only a year ( bought it online and received it on 6/14/2025 )so it worked exactly only 1 year and 4 days - very disappointed with a quality
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 30, 2026
Hi Monia & David,
Thank you for sharing your experience. We’re very disappointed to hear that your Ninja Smart XL Air Fryer stopped working so soon after purchase, especially just outside the one‑year mark. To help resolve this as quickly as possible, kindly click on the following link to our self‑help guide, which offers step‑by‑step troubleshooting tailored to your air fryer:
https://support.sharkninja.com/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Ov…
If the steps are unsuccessful, please follow the directions provided at the end of the guide.
Kind regards,
Ninja Kitchen
Thank you for sharing your experience. We’re very disappointed to hear that your Ninja Smart XL Air Fryer stopped working so soon after purchase, especially just outside the one‑year mark. To help resolve this as quickly as possible, kindly click on the following link to our self‑help guide, which offers step‑by‑step troubleshooting tailored to your air fryer:
https://support.sharkninja.com/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Ov…
If the steps are unsuccessful, please follow the directions provided at the end of the guide.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
planet positive??
on May 7, 2026
Posted by: chef rob
It's not very PLANET POSITIVE if the oven becomes landfill in 18 months.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, May 8, 2026
Hi Rob,
Thank you for sharing this. When a product doesn’t last as long as expected, it can feel frustrating, especially from a sustainability perspective, and we can understand why that would feel at odds with being “planet positive.”
Longevity and durability are key parts of reducing waste, and experiences like yours highlight how important that is in real‑world use. If you’re currently experiencing an issue with your unit, we’d really like the opportunity to review it with you and assist where possible. Please feel free to contact us here so we can take a closer look and explore available options:
https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Thank you for sharing this. When a product doesn’t last as long as expected, it can feel frustrating, especially from a sustainability perspective, and we can understand why that would feel at odds with being “planet positive.”
Longevity and durability are key parts of reducing waste, and experiences like yours highlight how important that is in real‑world use. If you’re currently experiencing an issue with your unit, we’d really like the opportunity to review it with you and assist where possible. Please feel free to contact us here so we can take a closer look and explore available options:
https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
SO SO.......
on March 20, 2026
Posted by: joefus
Gender:Male
I have the first version of this oven and it has been replaced by Ninja once and now the second one has died. I am really torn as to weather to purchase another Ninja oven. This one did cook great but I is a real bear to clean. They really should design a self cleanning cycle on these ovens. Because of the fan you cannot use any type of cleanner and if the exposed heating elements get anything dripped on them the oven will fill your house with smoke.
Response from sharkninja.comBy SharkNinja, March 20, 2026
Hi there,
Thanks for sharing your experience with your Ninja oven. We’re sorry to hear that you’ve had repeated issues and understand how frustrating that can be, especially when you enjoyed the cooking performance. We also hear your feedback about cleaning challenges and concerns with smoke from residue on the heating elements. Your comments are incredibly valuable as we continue to innovate and improve our products.
Our team has reached out to you directly via email to assist further and explore the best solution for you.
Sincerely,
Ninja Kitchen
Thanks for sharing your experience with your Ninja oven. We’re sorry to hear that you’ve had repeated issues and understand how frustrating that can be, especially when you enjoyed the cooking performance. We also hear your feedback about cleaning challenges and concerns with smoke from residue on the heating elements. Your comments are incredibly valuable as we continue to innovate and improve our products.
Our team has reached out to you directly via email to assist further and explore the best solution for you.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com