Customer reviews from sharkninja.com
Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Average customer rating
4.7
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
70
4 Stars
10
3 Stars
0
2 Stars
2
1 Star
2
88%of customers recommend this product.
(
7 out of
8)
Customer Reviews for Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Customer Rating
2
Good performance, but impossible to keep clean.
on January 14, 2025
Posted by: Bill L.
from Greenville NY
Gender:Male
I purchased the DT551 oven in December and have used this on an almost daily basis. I am so far happy with its performance, however cleaning this oven is a chore at best. Cleaning the racks, broiler tray and air fry basket are easy. What is not easy and almost impossible is cleaning the inside of the oven especially after air frying as the splatter get all over the oven walls and the circulation fan. I try to clean up after each use however the splatter gets baked on and is very difficult to remove even after one use.
I called Ninja support and was told the only method of cleaning suggested is to use mild soapy water and a sponge. Using an oven cleaner is NOT recommended as it could damage the interior finish of the oven.
My biggest complaint is the fact that Ninja removed the grease screen that use to be in front of the circulation fan which use to catch the grease before it entered the fan, most likely a cost cutting measure. Now it just sucks all of the grease splatter into the fan which is behind the rear wall of the oven making it impossible to clean.
Why Ninja would choose to use a finish on the oven walls that is so delicate that you can only use soapy water and can't use an oven cleaner is ridiculous considering the amount of baked on splatter developed and the cost of this oven.
I would have given this oven a better rating then 2 stars if it weren't for the impossible cleaning of the oven itself.
You may want to look elsewhere if you're looking for an oven that is easier to clean.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 20, 2025
Hello Bill,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja Prestige Smart XL Air Fryer & Countertop Oven.
We will absolutely share your feedback with the relevant teams for consideration on future products.
If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja Prestige Smart XL Air Fryer & Countertop Oven.
We will absolutely share your feedback with the relevant teams for consideration on future products.
If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Works Well
on October 11, 2024
Posted by: Mittens0611
I just bought the Ninja and have not use all the items but so far it works well
Written by a customer while visiting sharkninja.com
Customer Rating
4
A great airfryer!!
on July 9, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Came exactly as expected. It is very large so it can cook a lot at once, but can also be a bit hard to fit in cabinets so keep that in mind. It is relatively easy to clean, just needs to be wiped. Food turns out great!!
Written by a customer while visiting influenster.com
Customer Rating
5
Ninja strikes again!
on July 9, 2024
Posted by: sharrelh
[This review was collected as part of a promotion.] What is there not to say about this product. It is sleek, efficient, and has 10 functions that you can customize for a better experience and great tasting meal. With the quality accessories it is super easy to clean ad well. One thing I can say is that the outside does get pretty hot so keep kids away from touching it,which the manual does warn. All in all, it is a simplistic, revolutionary product you don't want to miss out on.
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect absolutely perfect
on July 10, 2024
Posted by: okaycassie
[This review was collected as part of a promotion.] this is my new favorite thing ever! it cooks the food super fast, and is super easy to use. it comes with a thermometer that’s magnetic so it just goes on the side so you don’t lose it (plus it plus in through an aux on the handle to track temps) this thing can bake, cook, air fry, toast… it’s amazing. everything i make with it is delicious. i will never stop praising this thing i love it so much
Written by a customer while visiting influenster.com
Customer Rating
5
Wow love it
on July 11, 2024
Posted by: carmelab8
[This review was collected as part of a promotion.] O my wow what a beautiful machine the performance is absolutely amazing very durable very easy to clean wow it's big inside you can fit pizzas in it I made quesadillas for supper they fit in there very nicely cooked very nice was amazing not to have to heat up the stove very versatility could cook anything in it I can't wait to keep cooking in it absolutely love it definitely recommend it awesome buttons came with a thermometer which is amazing love love love
Written by a customer while visiting influenster.com
Customer Rating
5
Ninja
on July 12, 2024
Posted by: josedorta14
[This review was collected as part of a promotion.] wow I love this ornament, I tried it yesterday and I was fascinated. It makes my time easier, easy to use and clean, durable, very good capacity, I made my roast chicken and I was fascinated, thank you for this free product in exchange for my honest opinion
Written by a customer while visiting influenster.com
Customer Rating
5
Look professional for everyone
on July 13, 2024
Posted by: hieun9
[This review was collected as part of a promotion.] The performance is so fast, smooth. The cleaning is so easy. The capacity is big for family. The versatility is great. The durability is so strong.
Written by a customer while visiting influenster.com