Customer reviews from sharkninja.com
Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Average customer rating
4.4
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
82
4 Stars
13
3 Stars
3
2 Stars
3
1 Star
9
70%of customers recommend this product.
(
14 out of
20)
Customer Reviews for Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Customer Rating
5
I love this
on November 19, 2025
Posted by: Marguerite C
Gender:Female
I bought this a couple of weeks ago. I enjoyed air frying chicken thighs. I am still working on the toasting timing and baking timing. So far I really like it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Another Fail
on November 1, 2025
Posted by: Priairiecook
from Midwest
Sounds like a bad batch left the factory. I’ve loved it since I first started using it. Super fast pre-heat, and cooking was spot on, the air fry feature was the best I’ve had in a toaster oven. But now looks like I’m also on the train to another product fail. Five months in and the top heating elements stopped working. Takes nearly 10 minutes to heat up skinny little frozen toaster pancakes. Came here to see if this was a common problem, and if there was a fix, and saw the parade of recent “it died” reviews. I’m still under warranty, and I’ll call on Monday, but what a terrible inconvenient hassle and inexcusable sloppy product construction. The oven it replaced at least lasted six years. Unless they offer a free replacement, I’m done with Ninja. This is not the first product I’ve bit on that died after a few years, but it is the most expensive.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 4, 2025
Hello,
Thank you for taking the time to leave a review. We're so sorry to hear that your heating elements stopped working, and we're eager to look into this for you. We will absolutely share your feedback with the relevant teams for consideration on future products. We kindly invite you to contact us at 1-800-365-0135, for further assistance.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review. We're so sorry to hear that your heating elements stopped working, and we're eager to look into this for you. We will absolutely share your feedback with the relevant teams for consideration on future products. We kindly invite you to contact us at 1-800-365-0135, for further assistance.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Oven this exact one
on October 29, 2025
Posted by: CaraMia
I have this Ninja Oven
I am not happy about
The inside it is rusting. The lights up top do not work
Really disappointed
I am not happy about
The inside it is rusting. The lights up top do not work
Really disappointed
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hello there,
Thank you for taking the time to leave a review.
We're terribly sorry to hear about the issues you're experiencing with your Ninja Oven — that definitely doesn’t sound like the experience we want you to have. Rusting inside the unit and non-functioning lights are concerning, and we completely understand your disappointment. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're terribly sorry to hear about the issues you're experiencing with your Ninja Oven — that definitely doesn’t sound like the experience we want you to have. Rusting inside the unit and non-functioning lights are concerning, and we completely understand your disappointment. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Worked great until…
on October 22, 2025
Posted by: Hudds
from Groveland, FL
Gender:Male
I am going to be fair and give only 2 stars because the unit was great until it stopped working. Used it for a few months for various food items and it performed well. However, one day recently it just decided to stop turning on. I open the door and it beeps and the interior light turns on but none of the controls on the handle come up anymore.
Response from sharkninja.comBy SharkNinja, October 23, 2025
Hi there,
Thank you for taking the time to share your experience. We’re glad to hear the unit performed well initially, but we’re truly disappointed it stopped working after just a few months. That’s definitely not the reliability we aim to deliver.
The issue you described where the interior light turns on but the controls don’t respond, sounds like something our team would like to look into further. Please reach out to our Customer Care team at 1-800-365-0135 so we can help troubleshoot and explore options to get you back up and running.
We appreciate your honest feedback, it helps us improve and better serve you.
Warm regards,
Ninja Kitchen US
Thank you for taking the time to share your experience. We’re glad to hear the unit performed well initially, but we’re truly disappointed it stopped working after just a few months. That’s definitely not the reliability we aim to deliver.
The issue you described where the interior light turns on but the controls don’t respond, sounds like something our team would like to look into further. Please reach out to our Customer Care team at 1-800-365-0135 so we can help troubleshoot and explore options to get you back up and running.
We appreciate your honest feedback, it helps us improve and better serve you.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Does not last part 2 years! Disgusting!
on October 13, 2025
Posted by: Disappointed #3
Gender:Female
We are on our THIRD Ninja. I am disappointed and disgusted that the Ninja Air Fryer Oven does not last part 1 -1/2 years. The first died without warning. The 2nd one started making noise after it gets hot. Then it suddenly died last week. Unfortunately, I purchased another one but it's still in the box and I'm trying to find an Air fryer oven that will last!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 16, 2025
Hi there,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve encountered with your Air Fryer Ovens. We understand how frustrating it must be to face repeated problems, especially when you rely on your appliance daily. We’re committed to delivering high-quality, durable products, and it’s disappointing to hear that your experience hasn’t reflected that. Your feedback is incredibly important to us, and we’ve shared your concerns with our product development team for further review.
We’d love the opportunity to make this right and learn more about what happened. Please reach out to our Customer Support team at 1-800-365-0135 so we can assist you directly. Thank you again for your feedback, we’re here to help and hope to restore your confidence in Ninja.
Warm regards,
Ninja Kitchen US
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve encountered with your Air Fryer Ovens. We understand how frustrating it must be to face repeated problems, especially when you rely on your appliance daily. We’re committed to delivering high-quality, durable products, and it’s disappointing to hear that your experience hasn’t reflected that. Your feedback is incredibly important to us, and we’ve shared your concerns with our product development team for further review.
We’d love the opportunity to make this right and learn more about what happened. Please reach out to our Customer Support team at 1-800-365-0135 so we can assist you directly. Thank you again for your feedback, we’re here to help and hope to restore your confidence in Ninja.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love!!!
on September 27, 2025
Posted by: Baking Girl
from Florida
Gender:Female
Excellent in every way!! So many options and doesn't heat up the kitchen like my regular oven. Living in Florida this is a big plus for me!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Impressed with product
on September 16, 2025
Posted by: CuriousCat
from Roseville, CA
Gender:Female
Wow this oven cooks fast, used probe for chicken done in 30 minutes. Toasts great, bakes quickly. Fans a bit noisy can accept that. Countertop space about 18” x 19” Happy with my choice.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very functional
on August 21, 2025
Posted by: Zel anne
from Virginia
Gender:Female
I just bought mine, It’s a really good product. Im just a little concern about the sound It is kinda loud for me compare to the other ones I had. Im not sure if that’s normal for this product or its just mine that has a loud sound?
Written by a customer while visiting sharkninja.com