Customer reviews from sharkninja.com
Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Average customer rating
4.4
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
82
4 Stars
13
3 Stars
3
2 Stars
3
1 Star
9
70%of customers recommend this product.
(
14 out of
20)
Customer Reviews for Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Customer Rating
1
Stopped working within 6 months
on March 7, 2026
Posted by: RG210
Gender:Male
Completely stopped working within 6 months. Worked great till then.
Response from sharkninja.comBy SharkNinja, March 9, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear your air fryer oven stopped working within six months. We understand how frustrating that is, especially when it had been performing well before.
Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further.
https://support.sharkninja.com/en-CA/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Oven-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We’re really sorry to hear your air fryer oven stopped working within six months. We understand how frustrating that is, especially when it had been performing well before.
Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further.
https://support.sharkninja.com/en-CA/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Oven-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not sure I would get again
on February 26, 2026
Posted by: KB1701
Gender:Male
This is a slow air fryer. 5 times through on 410 to get zucchini chips.
The bake temp is low according my oven thermometer . Oven says 400 the thermometer say 325.
It cooks fairly evenly. The toast function is great for one slice. 2 gets a little more even.
The bake temp is low according my oven thermometer . Oven says 400 the thermometer say 325.
It cooks fairly evenly. The toast function is great for one slice. 2 gets a little more even.
Response from sharkninja.comBy SharkNinja, February 27, 2026
Hi there,
Thank you for taking the time to leave a review. We’re truly sorry to hear about the issues you’re experiencing with your Ninja air fryer needing multiple cycles at 410°F for zucchini chip. Seeing such a large difference between the bake temperature and your oven thermometer must be incredibly frustrating. While we’re glad to hear it cooks fairly evenly and that the toast function works well, we understand these temperature concerns can really impact your experience, and we appreciate you sharing such detailed feedback. We’ll be sure to pass this along to the relevant internal teams.
In the meantime, we recommend checking our self‑help troubleshooting guide below, which walks through steps that may help resolve the temperature and cooking issues you’re seeing:
https://support.sharkninja.com/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Oven-Troubleshooting-Guide?redirect=false
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team for further assistance. We’re here to help make things right.
Kind regards,
Ninja Kitchen.
Thank you for taking the time to leave a review. We’re truly sorry to hear about the issues you’re experiencing with your Ninja air fryer needing multiple cycles at 410°F for zucchini chip. Seeing such a large difference between the bake temperature and your oven thermometer must be incredibly frustrating. While we’re glad to hear it cooks fairly evenly and that the toast function works well, we understand these temperature concerns can really impact your experience, and we appreciate you sharing such detailed feedback. We’ll be sure to pass this along to the relevant internal teams.
In the meantime, we recommend checking our self‑help troubleshooting guide below, which walks through steps that may help resolve the temperature and cooking issues you’re seeing:
https://support.sharkninja.com/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Oven-Troubleshooting-Guide?redirect=false
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team for further assistance. We’re here to help make things right.
Kind regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Next Generation of Home Food Upgrades.
on January 11, 2026
Posted by: Chief Doughy Are Da`
Gender:Male
Wow! What a Joy. Are you ready to go from a toaster oven to this.Fast pre heat, great lighting,easy operation. Just a little Cooking Spray and foil ensures years of the most up to date way to safely prepare your favorite meals.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 4, 2026
Posted by: GrannyD
from Pensacola, FL
Gender:Female
This is the updated version of one I had before, that was damaged in a fire. I am so glad there is still a version of this oven! We use it almost every day. There are so many things I love about it, especially the meat thermometer!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Unrepairable parts break.
on December 27, 2025
Posted by: Jimmy2
from Michigan
Gender:Male
The wires for the control panel are small and crammed into the hinge. Just opening and closing the door fatigue the wires until they break. Mine broke one month out of warranty. Replacement control panel is unavailable for repairs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 27, 2025
Hi Jimmy,
Thank you for taking the time to share these details. It’s clear how frustrating it must be to experience wire fatigue and a broken control panel so soon after the warranty period. Your feedback is incredibly valuable. It highlights an area where durability and repair options need improvement. We truly appreciate you bringing this to our attention, and we’ll make sure it’s considered as we work on future designs.
Kind Regards,
Ninja Kitchen US.
Thank you for taking the time to share these details. It’s clear how frustrating it must be to experience wire fatigue and a broken control panel so soon after the warranty period. Your feedback is incredibly valuable. It highlights an area where durability and repair options need improvement. We truly appreciate you bringing this to our attention, and we’ll make sure it’s considered as we work on future designs.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great So Far...
on December 26, 2025
Posted by: ZonkCity
Loved the Foodie Flip but needed a bigger unit! The only negative sonar is that when using the manual setting only allows the user to set it a a maximum of 200°... When cooking Pork Shoulder or Boston Butt, the desired internal temp is 203°-205°
Written by a customer while visiting sharkninja.com
Customer Rating
5
Another awesome ninja product
on December 14, 2025
Posted by: mcbputter
Gender:Male
This is just another awesome ninja product. I’m not even using my regular oven anymore.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wonderful Edition To the Kitchen!!
on November 29, 2025
Posted by: LEGIONxWOLF
from Ronan, MT
Gender:Male
Fantastic Unit our old one lasted from 2021 until 2025 before giving out. Hope this one last just as long or preferably longer. It has some great features and use it everyday. We got rid of our microwave and went with this type of unit going on 4 years.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com