Customer reviews from sharkninja.com
Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Average customer rating
4.5
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
79
4 Stars
12
3 Stars
2
2 Stars
3
1 Star
7
76%of customers recommend this product.
(
13 out of
17)
Customer Reviews for Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Customer Rating
1
Oven this exact one
on October 29, 2025
Posted by: CaraMia
I have this Ninja Oven
I am not happy about
The inside it is rusting. The lights up top do not work
Really disappointed
I am not happy about
The inside it is rusting. The lights up top do not work
Really disappointed
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hello there,
Thank you for taking the time to leave a review.
We're terribly sorry to hear about the issues you're experiencing with your Ninja Oven — that definitely doesn’t sound like the experience we want you to have. Rusting inside the unit and non-functioning lights are concerning, and we completely understand your disappointment. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're terribly sorry to hear about the issues you're experiencing with your Ninja Oven — that definitely doesn’t sound like the experience we want you to have. Rusting inside the unit and non-functioning lights are concerning, and we completely understand your disappointment. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Another Fail
on November 1, 2025
Posted by: Priairiecook
from Midwest
Sounds like a bad batch left the factory. I’ve loved it since I first started using it. Super fast pre-heat, and cooking was spot on, the air fry feature was the best I’ve had in a toaster oven. But now looks like I’m also on the train to another product fail. Five months in and the top heating elements stopped working. Takes nearly 10 minutes to heat up skinny little frozen toaster pancakes. Came here to see if this was a common problem, and if there was a fix, and saw the parade of recent “it died” reviews. I’m still under warranty, and I’ll call on Monday, but what a terrible inconvenient hassle and inexcusable sloppy product construction. The oven it replaced at least lasted six years. Unless they offer a free replacement, I’m done with Ninja. This is not the first product I’ve bit on that died after a few years, but it is the most expensive.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 4, 2025
Hello,
Thank you for taking the time to leave a review. We're so sorry to hear that your heating elements stopped working, and we're eager to look into this for you. We will absolutely share your feedback with the relevant teams for consideration on future products. We kindly invite you to contact us at 1-800-365-0135, for further assistance.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review. We're so sorry to hear that your heating elements stopped working, and we're eager to look into this for you. We will absolutely share your feedback with the relevant teams for consideration on future products. We kindly invite you to contact us at 1-800-365-0135, for further assistance.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Unrepairable parts break.
on December 27, 2025
Posted by: Jimmy2
from Michigan
Gender:Male
The wires for the control panel are small and crammed into the hinge. Just opening and closing the door fatigue the wires until they break. Mine broke one month out of warranty. Replacement control panel is unavailable for repairs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 27, 2025
Hi Jimmy,
Thank you for taking the time to share these details. It’s clear how frustrating it must be to experience wire fatigue and a broken control panel so soon after the warranty period. Your feedback is incredibly valuable. It highlights an area where durability and repair options need improvement. We truly appreciate you bringing this to our attention, and we’ll make sure it’s considered as we work on future designs.
Kind Regards,
Ninja Kitchen US.
Thank you for taking the time to share these details. It’s clear how frustrating it must be to experience wire fatigue and a broken control panel so soon after the warranty period. Your feedback is incredibly valuable. It highlights an area where durability and repair options need improvement. We truly appreciate you bringing this to our attention, and we’ll make sure it’s considered as we work on future designs.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Next Generation of Home Food Upgrades.
on January 11, 2026
Posted by: Chief Doughy Are Da`
Gender:Male
Wow! What a Joy. Are you ready to go from a toaster oven to this.Fast pre heat, great lighting,easy operation. Just a little Cooking Spray and foil ensures years of the most up to date way to safely prepare your favorite meals.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Rust problems
on November 8, 2024
Posted by: 406n
from Columbia Falls mt
Gender:Female
Barely made it a year and started rusting. The condensation that acquires when cooking frozen foods rusts the interior. This was a gift last Christmas so I don't even know if I can claim a warranty for it. For how expensive it is should last longer
Response from sharkninja.comBy Ninja Kitchen, November 12, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja Oven. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja Oven. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
2
Loudest oven I have ever had
on April 27, 2025
Posted by: Mary B
from Las Vegas
Gender:Female
Loudest oven I have ever had. I had the flip version but wanted to upgrade, big mistake. This thing is so loud. Overall cooking is good but can't get over the noise. Now I am stuck with it because I can't return it.
Response from sharkninja.comBy SharkNinja, April 29, 2025
Hello Mary,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having noise troubles
with your Ninja. Please reach out to our team by
phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having noise troubles
with your Ninja. Please reach out to our team by
phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not sure I would get again
on February 26, 2026
Posted by: KB1701
Gender:Male
This is a slow air fryer. 5 times through on 410 to get zucchini chips.
The bake temp is low according my oven thermometer . Oven says 400 the thermometer say 325.
It cooks fairly evenly. The toast function is great for one slice. 2 gets a little more even.
The bake temp is low according my oven thermometer . Oven says 400 the thermometer say 325.
It cooks fairly evenly. The toast function is great for one slice. 2 gets a little more even.
Response from sharkninja.comBy SharkNinja, February 27, 2026
Hi there,
Thank you for taking the time to leave a review. We’re truly sorry to hear about the issues you’re experiencing with your Ninja air fryer needing multiple cycles at 410°F for zucchini chip. Seeing such a large difference between the bake temperature and your oven thermometer must be incredibly frustrating. While we’re glad to hear it cooks fairly evenly and that the toast function works well, we understand these temperature concerns can really impact your experience, and we appreciate you sharing such detailed feedback. We’ll be sure to pass this along to the relevant internal teams.
In the meantime, we recommend checking our self‑help troubleshooting guide below, which walks through steps that may help resolve the temperature and cooking issues you’re seeing:
https://support.sharkninja.com/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Oven-Troubleshooting-Guide?redirect=false
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team for further assistance. We’re here to help make things right.
Kind regards,
Ninja Kitchen.
Thank you for taking the time to leave a review. We’re truly sorry to hear about the issues you’re experiencing with your Ninja air fryer needing multiple cycles at 410°F for zucchini chip. Seeing such a large difference between the bake temperature and your oven thermometer must be incredibly frustrating. While we’re glad to hear it cooks fairly evenly and that the toast function works well, we understand these temperature concerns can really impact your experience, and we appreciate you sharing such detailed feedback. We’ll be sure to pass this along to the relevant internal teams.
In the meantime, we recommend checking our self‑help troubleshooting guide below, which walks through steps that may help resolve the temperature and cooking issues you’re seeing:
https://support.sharkninja.com/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Oven-Troubleshooting-Guide?redirect=false
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team for further assistance. We’re here to help make things right.
Kind regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
4
A great airfryer!!
on July 9, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Came exactly as expected. It is very large so it can cook a lot at once, but can also be a bit hard to fit in cabinets so keep that in mind. It is relatively easy to clean, just needs to be wiped. Food turns out great!!
Written by a customer while visiting influenster.com
