Customer reviews from sharkninja.com
Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Average customer rating
4.5
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
79
4 Stars
12
3 Stars
2
2 Stars
3
1 Star
7
76%of customers recommend this product.
(
13 out of
17)
Customer Reviews for Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook - Stainless Steel
Customer Rating
5
I love this
on November 19, 2025
Posted by: Marguerite C
Gender:Female
I bought this a couple of weeks ago. I enjoyed air frying chicken thighs. I am still working on the toasting timing and baking timing. So far I really like it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wonderful Edition To the Kitchen!!
on November 29, 2025
Posted by: LEGIONxWOLF
from Ronan, MT
Gender:Male
Fantastic Unit our old one lasted from 2021 until 2025 before giving out. Hope this one last just as long or preferably longer. It has some great features and use it everyday. We got rid of our microwave and went with this type of unit going on 4 years.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Another awesome ninja product
on December 14, 2025
Posted by: mcbputter
Gender:Male
This is just another awesome ninja product. I’m not even using my regular oven anymore.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great So Far...
on December 26, 2025
Posted by: ZonkCity
Loved the Foodie Flip but needed a bigger unit! The only negative sonar is that when using the manual setting only allows the user to set it a a maximum of 200°... When cooking Pork Shoulder or Boston Butt, the desired internal temp is 203°-205°
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 4, 2026
Posted by: GrannyD
from Pensacola, FL
Gender:Female
This is the updated version of one I had before, that was damaged in a fire. I am so glad there is still a version of this oven! We use it almost every day. There are so many things I love about it, especially the meat thermometer!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Stopped working within 6 months
on March 7, 2026
Posted by: RG210
Gender:Male
Completely stopped working within 6 months. Worked great till then.
Response from sharkninja.comBy SharkNinja, March 9, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear your air fryer oven stopped working within six months. We understand how frustrating that is, especially when it had been performing well before.
Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further.
https://support.sharkninja.com/en-CA/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Oven-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We’re really sorry to hear your air fryer oven stopped working within six months. We understand how frustrating that is, especially when it had been performing well before.
Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further.
https://support.sharkninja.com/en-CA/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Oven-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
SO SO.......
on March 20, 2026
Posted by: joefus
Gender:Male
I have the first version of this oven and it has been replaced by Ninja once and now the second one has died. I am really torn as to weather to purchase another Ninja oven. This one did cook great but I is a real bear to clean. They really should design a self cleanning cycle on these ovens. Because of the fan you cannot use any type of cleanner and if the exposed heating elements get anything dripped on them the oven will fill your house with smoke.
Response from sharkninja.comBy SharkNinja, March 20, 2026
Hi there,
Thanks for sharing your experience with your Ninja oven. We’re sorry to hear that you’ve had repeated issues and understand how frustrating that can be, especially when you enjoyed the cooking performance. We also hear your feedback about cleaning challenges and concerns with smoke from residue on the heating elements. Your comments are incredibly valuable as we continue to innovate and improve our products.
Our team has reached out to you directly via email to assist further and explore the best solution for you.
Sincerely,
Ninja Kitchen
Thanks for sharing your experience with your Ninja oven. We’re sorry to hear that you’ve had repeated issues and understand how frustrating that can be, especially when you enjoyed the cooking performance. We also hear your feedback about cleaning challenges and concerns with smoke from residue on the heating elements. Your comments are incredibly valuable as we continue to innovate and improve our products.
Our team has reached out to you directly via email to assist further and explore the best solution for you.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com