Customer reviews from Samsung US
Samsung - 65 Class LS01D Series The Serif QLED 4K Smart TV (2024)
Average customer rating
4.7
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
34
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
0
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Samsung - 65 Class LS01D Series The Serif QLED 4K Smart TV (2024)
Customer Rating
5
Cool tv.. Absolutely love it
on August 5, 2024
Posted by: Lovetv
[This review was collected as part of a promotion.] I love this tv. Absolutely great for gaming and watching movies with the family. I'm going to by a second one next week.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device has awesome features
on May 4, 2025
Posted by: Love3shop
[This review was collected as part of a promotion.] I would use my Samsung TV product to link to device and expand my media services in connection with Samsung and participating companies
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All great!!
on May 16, 2025
Posted by: Kevinfamily
[This review was collected as part of a promotion.] This TV looks more like a piece of art than a television. It fits perfectly into our home like a gallery display. My wife absolutely loves it—she even says it’s one of the most important pieces of furniture in the house! The picture quality is excellent, with sharp and vibrant visuals visible from almost any angle. Even during the day with the curtains open, the screen remains bright and clear. The sound quality is also surprisingly rich and pleasant. Highly recommended if you want a TV that’s both functional and beautiful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Being honest this is the best TV I have ever owned
on June 5, 2025
Posted by: Loveofmylife
[This review was collected as part of a promotion.] Literally this TV is my lfe.if I'm not at work I'm streaming movies and in my own escape world. It has a beautiful picture and is crystal bright with an amazing HD effect. Even the sound impresses me when I listen to my music.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible customer experience but good TV
on August 9, 2024
Posted by: JoeP
from Chicago
We really like the TV but we were shipped a defective product and it's been over 6 weeks and we still haven't gotten a replacement.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Specialist, August 12, 2024
[November 6, 2024 at 11:08 AM EDT]
Hi JoeP,
Thank you for your patience in dealing with this matter. After looking into this, our records indicate that Best Buy has been contacted and processed this exchange late September.
If there's anything else we can help with, please don't hesitate to reach out to us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[August 12, 2024 at 8:58 AM EDT]
JoeP,
We appreciate you sharing the issues you've had with your new Serif TV and your experience with Customer Service. We were unable to look up your case history to our internal departments with the email and name associated with your review.
So that we can better assist with your particular situation, please contact TV Support directly at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you soon.
~ Samsung Specialist
Hi JoeP,
Thank you for your patience in dealing with this matter. After looking into this, our records indicate that Best Buy has been contacted and processed this exchange late September.
If there's anything else we can help with, please don't hesitate to reach out to us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[August 12, 2024 at 8:58 AM EDT]
JoeP,
We appreciate you sharing the issues you've had with your new Serif TV and your experience with Customer Service. We were unable to look up your case history to our internal departments with the email and name associated with your review.
So that we can better assist with your particular situation, please contact TV Support directly at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you soon.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung for life!
on July 22, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Good TV. Great clarity. Clear pictures no fuzziness
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful image, terrible energy use
on August 22, 2025
Posted by: TheDeen
[This review was collected as part of a promotion.] I love the image on this TV. The audio is crisp and I can work on fine details of art or see such beautiful details in shows. Its amazing. however, the TV seems to run hot even when off and when it's on you could pretty much burn your hand on the front or back from how hot it gets.
Value
3
Response from Samsung USBy Samsung Specialist, August 22, 2025
TheDeen,
Thank you for your review. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. This heat, however, is not a defect and does not affect the TV's functionality.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. This heat, however, is not a defect and does not affect the TV's functionality.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great Television
on July 2, 2024
Posted by: Love2Sync
[This review was collected as part of a promotion.] The serif is a great entertainment device. It has all the necessary apps that you could think off, the ability to connect your samsung devices and get everything using the samsung hub. The picture is amazing, and the weight is very light. I would recommend this product to everyone.
Value
5
Written by a customer while visiting Samsung US