Customer reviews from Samsung US
Samsung - 65” Class LS01D Series The Serif QLED 4K Smart TV (2024)
Average customer rating
4.7
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
15
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
0
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Samsung - 65” Class LS01D Series The Serif QLED 4K Smart TV (2024)
Customer Rating
2
Horrible customer experience but good TV
on August 9, 2024
Posted by: JoeP
from Chicago
We really like the TV but we were shipped a defective product and it's been over 6 weeks and we still haven't gotten a replacement.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Specialist, August 12, 2024
[November 6, 2024 at 11:08 AM EDT]
Hi JoeP,
Thank you for your patience in dealing with this matter. After looking into this, our records indicate that Best Buy has been contacted and processed this exchange late September.
If there's anything else we can help with, please don't hesitate to reach out to us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[August 12, 2024 at 8:58 AM EDT]
JoeP,
We appreciate you sharing the issues you've had with your new Serif TV and your experience with Customer Service. We were unable to look up your case history to our internal departments with the email and name associated with your review.
So that we can better assist with your particular situation, please contact TV Support directly at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you soon.
~ Samsung Specialist
Hi JoeP,
Thank you for your patience in dealing with this matter. After looking into this, our records indicate that Best Buy has been contacted and processed this exchange late September.
If there's anything else we can help with, please don't hesitate to reach out to us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[August 12, 2024 at 8:58 AM EDT]
JoeP,
We appreciate you sharing the issues you've had with your new Serif TV and your experience with Customer Service. We were unable to look up your case history to our internal departments with the email and name associated with your review.
So that we can better assist with your particular situation, please contact TV Support directly at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you soon.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This product has incredible picture quality
on July 3, 2024
Posted by: Oyouduck
[This review was collected as part of a promotion.] I'm 65 and I've been through many TV's. By far this is the best picture i've ever witnessed on any t v ever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Coolest TV Ever!!
on December 14, 2024
Posted by: Ricco
Amazing TV, when people look at it they don't know what it is until I tell them. everybody thinks it's super cool. Amazing Display piece.
Written by a customer while visiting Samsung US
Customer Rating
5
No contenders.
on August 9, 2024
Posted by: TyHeff
[This review was collected as part of a promotion.] This tv has added more character to our home. We use it as a painting to be a beautiful focal point in our sitting room, the fact that it's a great TV is almost secondary.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Image quality like no other. Superb value
on September 27, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] One of the best if not the best display I've had so far. Makes me wanna swap out the tvs in the rest of my house (but not too quickly lol)
Would reccomend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Picture
on December 5, 2024
Posted by: Lovethistv
[This review was collected as part of a promotion.] This tv has crystal clear picture and vibrant colors. The sound is impressive too. It's affordable and of great quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More than a TV!
on December 7, 2024
Posted by: KennyM
[This review was collected as part of a promotion.] I like to this of this product as a piece of furniture - a statement to my living room. While most people have a standard TV on a TV stand with dozens of cables - The Serif is a fashion statement. The TV has a beautiful modern look to it, no need for a TV stand or unsightly cables. The picture quality is superb and the biggest benefit is the software. The TV has every app I've ever searched for, the home screen allows me to organize everything. The experience using the smart remote is very fluid and Samsung Live TV has plenty of channels for everything you'd ever want to watch. I highly recommend this TV as a TV and an addition to whatever room you place it in.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very eye catching
on December 24, 2024
Posted by: Matthew
[This review was collected as part of a promotion.] It was more than expected. Very clear and crisp .
Value
5
Written by a customer while visiting Samsung US