Customer reviews from https://www.asus.com
ASUS - Vivobook S 15 15.6" 3K OLED Laptop - Copilot+ PC - Snapdragon X Elite - 16GB Memory - 1TB SSD - Cool Silver
Average customer rating
4
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
7
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
1
Customer Reviews for ASUS - Vivobook S 15 15.6" 3K OLED Laptop - Copilot+ PC - Snapdragon X Elite - 16GB Memory - 1TB SSD - Cool Silver
Posted by: Veronica H.
Frequency of use:Daily
Verified Purchase:Yes
Computer seems to have a lot of glitches. Immediately after opening the box and starting the computer for the first time, the scroll bar did not populate causing the start up screen to freeze. Was unable to click any buttons and was forced to restart and perform the entire start up process over again. The next day, the computer froze and I was unable to click on the start button and could not click or type in the serach bar. The next day my mouse was disconnecting and reconnecting so many times it made the mouse unusable. (This is a new mouse and replaced the battery). Yesterday the facial recognition was not working, instead had to use my pin all day to open my computer. The only reason I haven't returned it yet is because I'm working 7 days a week right now. Stinks, bc I actually like the computer just wish I didn't have to deal with all the other issues.
Response from https://www.asus.comBy CLM, September 9, 2024
Dear Veronica H,
We certainly understand your disappointment and the inconvenience this may have caused.
If you are experiencing system glitches, please try to update Windows to resolve the issue. Check if the laptop has access to a stable internet connection to update Windows successfully. If problem persists, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
If you are experiencing system glitches, please try to update Windows to resolve the issue. Check if the laptop has access to a stable internet connection to update Windows successfully. If problem persists, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Hospital Supply Chain guy
Frequency of use:Daily
Verified Purchase:Yes
Great laptop. Bright clear screen, fast processing, a ton of storage. I like how the copilot+ has a conversation with me! The Dolby Atmos speakers are a fun extra.
Written by a customer while visiting https://www.asus.com
Posted by: Pookie
Frequency of use:Daily
Verified Purchase:Yes
Doesn't have a touch screen, was not in the description that there wasn't a touch screen.
Response from https://www.asus.comBy CLM, December 26, 2024
Dear Pookie,
We do understand your disappointment with the laptop and the inconvenience this may have caused if it did not meet your expectations.
This specific laptop model doesn't come with a touchscreen features. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the laptop and the inconvenience this may have caused if it did not meet your expectations.
This specific laptop model doesn't come with a touchscreen features. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Expect a bang 4 your $ for a high-quality Laptop
on October 27, 2025
Posted by: Pop Pop
Frequency of use:Daily
Verified Purchase:Yes
15.6 QLED Display, Advanced Quality & Technology Processor=Speed, Harmon Kardon sound system, 7G Network adaptability & much more.
Written by a customer while visiting https://www.asus.com