Customer reviews from https://www.asus.com
ASUS - Vivobook S 15 15.6" 3K OLED Laptop - Copilot+ PC - Snapdragon X Elite - 16GB Memory - 1TB SSD - Cool Silver
Average customer rating
4
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
7
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
1
Customer Reviews for ASUS - Vivobook S 15 15.6" 3K OLED Laptop - Copilot+ PC - Snapdragon X Elite - 16GB Memory - 1TB SSD - Cool Silver
Posted by: Writesh Timalsina
from Missouri
Frequency of use:Daily
Verified Purchase:Yes
The laptop has got issue on the display. This is second laptop after claiming warranty from Asus. This laptop has issue with the display software. It automatically changes into gray mode and sometimes cannot be turned off, and the grey mode after a while goes away itself.
Response from https://www.asus.comBy CLM, September 3, 2024
Dear Writesh Timalsina,
We certainly understand the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, experiencing isues with the display on two laptops you have received is random. To resolve the issue, we recommend to update Windows. Please try to disconnect any third-party device connected to the laptop after a successful WIndows update, do a system restart and load optimized default in the BIOS. If this was performed to no avail, we recommend that you send the laptop back in for service to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, experiencing isues with the display on two laptops you have received is random. To resolve the issue, we recommend to update Windows. Please try to disconnect any third-party device connected to the laptop after a successful WIndows update, do a system restart and load optimized default in the BIOS. If this was performed to no avail, we recommend that you send the laptop back in for service to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Veronica H.
from Dallas tx
Frequency of use:Daily
Verified Purchase:Yes
Computer seems to have a lot of glitches. Immediately after opening the box and starting the computer for the first time, the scroll bar did not populate causing the start up screen to freeze. Was unable to click any buttons and was forced to restart and perform the entire start up process over again. The next day, the computer froze and I was unable to click on the start button and could not click or type in the serach bar. The next day my mouse was disconnecting and reconnecting so many times it made the mouse unusable. (This is a new mouse and replaced the battery). Yesterday the facial recognition was not working, instead had to use my pin all day to open my computer. The only reason I haven't returned it yet is because I'm working 7 days a week right now. Stinks, bc I actually like the computer just wish I didn't have to deal with all the other issues.
Response from https://www.asus.comBy CLM, September 9, 2024
Dear Veronica H,
We certainly understand your disappointment and the inconvenience this may have caused.
If you are experiencing system glitches, please try to update Windows to resolve the issue. Check if the laptop has access to a stable internet connection to update Windows successfully. If problem persists, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
If you are experiencing system glitches, please try to update Windows to resolve the issue. Check if the laptop has access to a stable internet connection to update Windows successfully. If problem persists, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Ramj
from Baltimore, BA
Frequency of use:Daily
Verified Purchase:Yes
Smooth so far. Co creater is less exciting that expected
Written by a customer while visiting https://www.asus.com
Posted by: 19jet54
from Iowa, USA
Frequency of use:Daily
Verified Purchase:Yes
Beautiful display, excellent battery life & fast windows laptop. Nice computer.
Written by a customer while visiting https://www.asus.com