Customer reviews from Sampling program
Keystone - 18,800/18,400 BTU 230V Window Air Conditioner with 16,000 BTU Supplemental Heat Function - White
Average customer rating
4.7
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
30
4 Stars
7
3 Stars
2
2 Stars
1
1 Star
0
Customer Reviews for Keystone - 18,800/18,400 BTU 230V Window Air Conditioner with 16,000 BTU Supplemental Heat Function - White
Customer Rating
4
Good unit with both heat and AC
on March 7, 2026
Posted by: NimaP
[This review was collected as part of a promotion.] It is a solid unit. Not too heavy. Easy enough to install in window. The best is that it is an AC but in winter can give heating capability. Too cold to turn on AC right now but excited to try the AC part of it
Written by a customer while visiting influenster.com
Customer Rating
5
The perfect size easy to install and will cool any
on March 10, 2026
Posted by: PhoniseD
[This review was collected as part of a promotion.] This Keystone 8000 BTU Air Conditioner is the perfect size easy to install offer a lot of features that's easy to understand not too noisy it's energy efficient and will cool any room.
Written by a customer while visiting influenster.com
Customer Rating
5
Cools quickly
on March 14, 2026
Posted by: AushlinF
[This review was collected as part of a promotion.] This thing is a BEAST! It cools down quickly and efficiently!!!! It is heavy though, but very easy to install. Easy to turn off and on, cools down a room very fast and stays cool. The room was very comfortable.
Written by a customer while visiting influenster.com
Customer Rating
5
Love the heat feature!
on March 24, 2026
Posted by: LucyE
[This review was collected as part of a promotion.] This Keystone air conditioner with supplemental heat has been a great addition to our home. It cools the room relatively fast and keeps it comfortable. The supplemental heat feature is a huge bonus too, it’s perfect for those chilly mornings or evenings so you don’t have to turn on the main heat. Installing it was pretty straight forward and easy. It also comes with a handy remote control, which makes adjusting the settings and temperature super convenient from across the room. It seems to be reliable, efficient, and does what it’s supposed it!
Written by a customer while visiting influenster.com
Customer Rating
5
Cool and heat you house all with one unit!
on March 31, 2026
Posted by: AnnB
[This review was collected as part of a promotion.] I love how this unit doesn't just cool our house, but it can warm it up too! I frankly never heard of an air conditioner doing that before.
It's very nice looking and has every option I can imagine needing on it, including heat and a remote!
This is a bit heavy for 1 person to lift by themselves, but not impossible. Attaching the louvers was super easy. Then, we just putting it into our window, closed the sash down and opening the louvers the width of the window.
This comes with a manual for installation, use and troubleshooting. The manual appears to cover every necessary subject you can imagine encountering. The front panel opens easily so you can remove the filter for cleaning.
The led control panel makes it easy to see what the settings are from a distance as well as in the dark. You can really tell the thermostat on this is very precise when you hear the motor kick up or down a notch, as well as the fan along with it. The remote control makes it easy to operate from a distance. We love the heat option on this right now as it's a bit chilly in the morning. It quickly gives us a little added warmth without turning on the house furnace.
We are very pleased this is able cover a good portion of our house. The unit is relatively quiet too, so it won't disturb anyone while they're sleeping either.
We are extremely happy with how easy this is to use and all the options it has on it. This has made our home more comfortable no matter what the temperature is outside.
It's very nice looking and has every option I can imagine needing on it, including heat and a remote!
This is a bit heavy for 1 person to lift by themselves, but not impossible. Attaching the louvers was super easy. Then, we just putting it into our window, closed the sash down and opening the louvers the width of the window.
This comes with a manual for installation, use and troubleshooting. The manual appears to cover every necessary subject you can imagine encountering. The front panel opens easily so you can remove the filter for cleaning.
The led control panel makes it easy to see what the settings are from a distance as well as in the dark. You can really tell the thermostat on this is very precise when you hear the motor kick up or down a notch, as well as the fan along with it. The remote control makes it easy to operate from a distance. We love the heat option on this right now as it's a bit chilly in the morning. It quickly gives us a little added warmth without turning on the house furnace.
We are very pleased this is able cover a good portion of our house. The unit is relatively quiet too, so it won't disturb anyone while they're sleeping either.
We are extremely happy with how easy this is to use and all the options it has on it. This has made our home more comfortable no matter what the temperature is outside.
Written by a customer while visiting influenster.com
Customer Rating
4
Very quality looking, but way too big!
on March 31, 2026
Posted by: MarisaS
[This review was collected as part of a promotion.] I was so excited to receive this air conditioner. We have a central AC unit that is on its last leg and I thought “perfect! This will cool the whole upstairs!” It snowed forever in the Norteast and finally we got warm weather- so I was ready to set it up. It’s a beautiful looking AC, but I unfortunately did not realize how huge the unit would be to pack the promised punch of cold air. My dainty windows would never be able to fit or hold it, and I couldn’t lift it if my life depended on it. This would be brilliant for a big commercial space I’m sure, but lesson learned. The higher BTU the larger the unit- in my opinion, this unit isn’t for a home with regular windows.
Written by a customer while visiting influenster.com
Customer Rating
5
Works well so far!
on April 4, 2026
Posted by: KaylaW
[This review was collected as part of a promotion.] Strong unit. Slightly heavy to install with one person, it would be easy with 2 people. Runs well, no problems so far. Easy to un-box. I really like that it does heat and a/c. I like the remote too.
Written by a customer while visiting influenster.com
Customer Rating
5
Cools the whole house
on April 5, 2026
Posted by: ChelseaM
[This review was collected as part of a promotion.] This air conditioner is a beast. It's 117 lbs and is super potent it cools my entire three bedroom house. It is remote control, and even doubles as a heater. It is super easy to install, just really heavy. It also is economical with electricity expenses.
Written by a customer while visiting influenster.com