Customer reviews from Sampling program
Keystone - 18,800/18,400 BTU 230V Window Air Conditioner with 16,000 BTU Supplemental Heat Capability - White
Average customer rating
4.7
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
12
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for Keystone - 18,800/18,400 BTU 230V Window Air Conditioner with 16,000 BTU Supplemental Heat Capability - White
Customer Rating
5
Nice!
on February 25, 2026
Posted by: SaraG
[This review was collected as part of a promotion.] Not to heavy to pack to the window that it was needed to be installed at. Good instructions and easy enough to follow. Will be great for our humid summers in our garage.
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome A/C unit
on February 26, 2026
Posted by: KarlaT
[This review was collected as part of a promotion.] This is a really great air conditioner for any medium size rooms. Remote control. Assembly was easy. I also like the fact that it has a heating system which is great to use with our wood stove in the winter.
Written by a customer while visiting influenster.com
Customer Rating
5
Best home improvement
on February 26, 2026
Posted by: LauraB
[This review was collected as part of a promotion.] This is an amazing AC and heating unit. It was easy to install and I love that I now have both heat and air conditioning in one unit. It’s super efficient and has already been a dream addition to my bedroom
Written by a customer while visiting influenster.com
Customer Rating
5
Great
on February 27, 2026
Posted by: AnaKV
[This review was collected as part of a promotion.] Perfect size and great for a medium size room ! Love the heat and cool functions ! Very versatile and easy to use !
I’ll put it in a living room medium size !
I’ll put it in a living room medium size !
Written by a customer while visiting influenster.com
Customer Rating
4
Great so far
on March 1, 2026
Posted by: KeyV
[This review was collected as part of a promotion.] We are using this in a small bedroom in my mother in laws home and this week in Texas it has been summer temps. She likes it and it cools the room very easily it was easy to install and she is happy having a cool room again. Would recommend this brand of ac depending on room size this is in a small bedroom.
Written by a customer while visiting influenster.com
Customer Rating
5
Good buy!
on March 4, 2026
Posted by: RebeccaB
[This review was collected as part of a promotion.] I think this has really good features, installation wasn’t hard at all and it’s built well. I would recommend this to anyone that needs an additional unit.
Written by a customer while visiting influenster.com
Customer Rating
3
Not all windows are strong and it won't stop snowi
on March 5, 2026
Posted by: KathleenD
[This review was collected as part of a promotion.] Thank you Influenster and Keystone for sending out this complimentary air-conditioning unit for testing and review purposes.
Unit weight 115 pounds. Two man delivery it place it in the garage.
Stars aligning perfectly: Put the unit into a mini trailer that attaches to our tractor style lawn mower. Drive it up the front yard to the front door, slide it up and through that door, unpack it, and into the window that lives in the room where we placed it. The plan.
Stars not aligning: I showed my husband the plan. The First obvious issue is all the snow, but I had my plan!!! My husband loved it but the tractor won't make it up the hill. I added to my plan, we'll rent the ratcheting unit and bring it up that way. That was plausible and we would have to use the ratcheting tool to get it into the house. We can do this, we always figure it out! Then we got to the window., our windows are not the best and are made of wood including both sashes. My window is not strong enough to hold that weight. It would destroy my window and my heart sank.
It's a beautiful unit. I kept it in the outer packaging based on my plan as I did not want to ruin the unit. When we realized we could not install I kept it in the box to return to Influenster.
Unit weight 115 pounds. Two man delivery it place it in the garage.
Stars aligning perfectly: Put the unit into a mini trailer that attaches to our tractor style lawn mower. Drive it up the front yard to the front door, slide it up and through that door, unpack it, and into the window that lives in the room where we placed it. The plan.
Stars not aligning: I showed my husband the plan. The First obvious issue is all the snow, but I had my plan!!! My husband loved it but the tractor won't make it up the hill. I added to my plan, we'll rent the ratcheting unit and bring it up that way. That was plausible and we would have to use the ratcheting tool to get it into the house. We can do this, we always figure it out! Then we got to the window., our windows are not the best and are made of wood including both sashes. My window is not strong enough to hold that weight. It would destroy my window and my heart sank.
It's a beautiful unit. I kept it in the outer packaging based on my plan as I did not want to ruin the unit. When we realized we could not install I kept it in the box to return to Influenster.
Written by a customer while visiting influenster.com
Customer Rating
4
Large enough for large areas
on March 6, 2026
Posted by: AnnaD
[This review was collected as part of a promotion.] This is a great unit to heat or cool a large area. Great for an insulated outdoor building or work space. The noise is okay but could be noisy in a home setting.
Written by a customer while visiting influenster.com