Customer reviews from Western Digital
WD - Red Pro 20TB NAS Internal Hard Drive
Average customer rating
3.8
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
18
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
7
73%of customers recommend this product.
(
8 out of
11)
Customer Reviews for WD - Red Pro 20TB NAS Internal Hard Drive
Posted by: Hans19
Verified Purchase:Yes
I purchased multiple WD drives for my NAS, and unfortunately, one of them was faulty. However, my interaction with customer support was a very positive. They were highly responsive and supportive in assisting me to find a solution.
The drives are quiet and fast - perfect for my new NAS.
The drives are quiet and fast - perfect for my new NAS.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Solid performance
on November 27, 2023
Posted by: BLB1
My go to NAS drive and hasn’t failed yet over the years.
Written by a customer while visiting Western Digital
Customer Rating
5
Who would not expect 5-star quality from WDC.
on December 3, 2023
Posted by: John-Y128
Verified Purchase:Yes
I keep coming back to WDC for their mechanical NAS drives, their Quality & Performance create Value for their internal HDD's.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Jonnie
Verified Purchase:Yes
Replaced a 2 TB desktop storage with a small NAS and a pair of these 20 TB Red Pro’s. Amazing to get this many terabytes on a drive.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
2
2 out of 4 drives purchased died on the first day
on December 29, 2023
Posted by: James H.
Verified Purchase:Yes
I purchased four 20 TB hard drives. When I installed them, two out of the four had issues. One would not display a temperature reading on the SMART check and would not install. The other was working but a few hours after data was transferred to the drive, it started making loud clicking noises and failed the SMART check. I am currently in the middle of getting replacements, but I have to wait on shipping before I receive new drives. I am not confident about the reliability after 50% of the drives failed on the first day. Only time will tell, at least it has a 5 year warranty.
Response from Western DigitalBy SM OLS, January 4, 2024
Hello,
We're sorry to hear about your user experience with WD Red Pro NAS
Hard Drive and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you need any assistance then you open an Online ticket with the order details and share the relevant screenshots on the given link, the Online support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Pro NAS
Hard Drive and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you need any assistance then you open an Online ticket with the order details and share the relevant screenshots on the given link, the Online support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: KTPAN
Verified Purchase:Yes
I purchased 2 red 20TB hard drives but only 1 of them could be recognized and functioning correctly after I received them. Even I received a replacement later on, I am now worried, very worried about their lifespan.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, January 9, 2024
Hello,
We are sorry to hear about your user experience with WD Red Pro Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Please be informed that designed specifically with medium or large scale business customers in mind, WD Red Pro drives are available for up to 24-bay NAS systems. Engineered to handle high-intensity workloads in 24x7 environments.
If you need any assistance in future then you could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Red Pro Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Please be informed that designed specifically with medium or large scale business customers in mind, WD Red Pro drives are available for up to 24-bay NAS systems. Engineered to handle high-intensity workloads in 24x7 environments.
If you need any assistance in future then you could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: jmace57
Verified Purchase:Yes
Really, the only (minor) complaint I have is these drives are a bit noisy. I have them in a NAS RAID 1 setup and they have performed flawlessly.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: NVasc
Verified Purchase:Yes
Consistency is the minimum the Customers expect: Quality hardware and timely delivery.
I would recommend this to a friend!
Written by a customer while visiting Western Digital