Customer reviews from Western Digital
WD - Red Pro 20TB NAS Internal Hard Drive
Average customer rating
3.8
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
18
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
7
73%of customers recommend this product.
(
8 out of
11)
Customer Reviews for WD - Red Pro 20TB NAS Internal Hard Drive
Posted by: XDG_HOME
Verified Purchase:Yes
Endurance of this hard drive is appalling. It is as bad as cheap QLC NVMe SSD, which makes it useless as backup and storage solutions. 300TB/yr is just too little to meet regular usage of this so called high grade hardware. No wonder it was so cheap.
Response from Western DigitalBy SM OLS, November 2, 2022
Hello,
We regret to hear about your user experience with WD Red Pro Hard Drive and thank you for taking the time to bring this matter to our attention.
The issue can be better addressed over the call with our support team. We request you to give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information. We'd be happy to help
We regret to hear about your user experience with WD Red Pro Hard Drive and thank you for taking the time to bring this matter to our attention.
The issue can be better addressed over the call with our support team. We request you to give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information. We'd be happy to help
Written by a customer while visiting Western Digital
Posted by: Jacob a
Verified Purchase:Yes
Drive deleted my existing shares, lost everything.
Response from Western DigitalBy SM OLS, July 15, 2022
Hello,
We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: J Duncan / Texas Prec Gun
Verified Purchase:Yes
Hey I got 2 x 20TB drives cheap, and they arrived quickly. I have filled both drives up already and already need 2 more. So far these drives have held up to hours of use as they are in my home theater Zappitti players and being accessed for up to 8 hours at a time constantly.
Written by a customer while visiting Western Digital
Posted by: derp
Verified Purchase:Yes
tried to order but their "security" prevented it. oh well
Response from Western DigitalBy SM OLS, December 22, 2022
Hello,
We're sorry to hear about your user experience with WD Red Pro NAS and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Pro NAS and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Dead out of the box
Verified Purchase:Yes
Dead out of the box. Dead out of the box. Dead out of the box
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, December 29, 2023
Hello,
We're sorry to hear your user experience with the WD Red Pro Hard Drives and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You could also raise a concern ticket in brief with possible screenshots on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Red Pro Hard Drives and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You could also raise a concern ticket in brief with possible screenshots on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Faulty brand new drives are not a good sign
on December 11, 2023
Posted by: ArnoldA
Verified Purchase:Yes
I purchased six of these drives to fill out a QNAP NAS extender. Four drives were sent in the first batch with two DOA. Got replacements which were not double packed when they were sent out of which one was failed. Trying to get those replaced. The other two drives I received had one faulty one so I’m working to get those replaced. Support was slow in addressing. I had to escalate a few times to get any action. The drives that do work I haven’t had any problems. They are seem to be more silent than IronWolf Pros. Despite that I fear for my data. It was the price that attracted me to these drives. Foolish me.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, December 14, 2023
Hello,
We are sorry to hear about your user experience with WD Red Pro NAS and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Red Pro NAS and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Problems with Plex on NAS after adding new drives
on July 15, 2022
Posted by: WD NAS user 2022
Verified Purchase:Yes
I purchased the new drives to have more storage for Plex and it made me format my other to drives to setup RAID and now my Plex is no longer able to access or record on the NAS.
Response from Western DigitalBy SM OLS, July 20, 2022
Hello,
We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: MikeG
Verified Purchase:Yes
Best hard drive I’ve ever had. Faster than any before.
Written by a customer while visiting Western Digital