Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,555 Reviews)
Rating breakdown 5,555 reviews
5 Stars
4,311
4 Stars
920
3 Stars
204
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,217 out of
1,325)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
3
Bad videos
on July 28, 2024
Posted by: Trish24
[This review was collected as part of a promotion.] Does not do videos well always buffering and freezing up
Value
3
Response from Samsung USBy Social Commerce, July 29, 2024
Hi there Trish24,
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold6. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Without having enough details available and without being able to ask you any follow up questions to probe further, I have linked a few resources below that may help resolve what you have been experiencing with your device. Please take a few moments to review them. If you have any questions for us or if you would like any further assistance afterward, feel free to reach out to Samsung Support. We're always happy to assist you in every way that we can. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01001472/
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold6. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Without having enough details available and without being able to ask you any follow up questions to probe further, I have linked a few resources below that may help resolve what you have been experiencing with your device. Please take a few moments to review them. If you have any questions for us or if you would like any further assistance afterward, feel free to reach out to Samsung Support. We're always happy to assist you in every way that we can. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01001472/
Written by a customer while visiting Samsung US
Posted by: Maxspeed
from San Diego, CA
Expertise:Expert
Verified Purchase:Yes
Love the new looks, more square edges. It's alot lighter in weight compared to the Galaxy Z Fold 5.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Orlando Cartier
from Rhode Island
Expertise:Intermediate
Verified Purchase:Yes
Samsung always has being the brand that I use for technology. I love the new designs and how it feels in my hand. Also the quality of the pictures and videos and the new AI features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold6 - Solid upgrades with the larger screen
on July 28, 2024
Posted by: NYC Ben
from New York City NY
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from the 5 to the 6, and the improvements in speed, screen shape, and size, along with the latest AI updates, are definitely worthwhile. After switching from ProMax to F5 and now to F6, I simply can’t go back.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Ahmad
from Aurora Colorado
Expertise:Intermediate
Verified Purchase:Yes
So far so good. Seems lighter and faster. Cant find the stylus my old one works but doesn't fit in my case
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Phone was easy to setup, easy to use, simple to transfer everything, just love it
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: KMurf66
from Rhode Island
Expertise:Expert
Verified Purchase:Yes
Have had a fold phone since the first one and the fold six is unbelievable.The best yet. More features than I have even been able to scratch at.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Worth an upgrade from Z Flip 5
on July 28, 2024
Posted by: notharrypotter
[This review was collected as part of a promotion.] The Galaxy AI really impressed me!! Especially the Galaxy AI. I've heard great things about it! Watching reviews and impressions is the best way to get the inside scoop. It's so exciting when a new device comes out. I bet you can't wait to get your hands on it!
--
the review was written with Galaxy AI :))
--
the review was written with Galaxy AI :))
Value
5
Written by a customer while visiting Samsung US