Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,607 Reviews)
Open Ratings Snapshot
Rating breakdown 5,607 reviews
5 Stars
4,352
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,262 out of 1,371
)
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Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
I love my headphones they are amazing
on August 19, 2025
Posted by: Lovemybuds
[This review was collected as part of a promotion.] I can block anyone and everyone out the moment I put my buds in. The sound on them are impeccable. I wouldn't trade them for anything else
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Needs larger battery
on September 15, 2024
Posted by: JDub
I got the 512gb model, only negative, is the battery, needs to be at least 5000mah, outside cameras should match S24u
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The screen breaks after one year.
on March 26, 2025
Posted by: Adam
from MS
Expertise:Intermediate
Do NOT buy a phone that bends. My z-fold 5 hinge got wonky exactly one-year and one month later--j-u-u-sst long enough to outlive the warranty. Now there's an ugly black line running down the screen along the hinge. And Samsung's cost for repair? The price of the phone.
It doesn’t matter that I treated this phone like royalty. Bending phones have a timer on how many times you can open it. It's like a pre-set lifespan, and there’s nothing you can do about it.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 26, 2025
We appreciate you sharing your experience with the Galaxy Z Fold6, Adam. We understand how disappointing if your device is damaged. For the Galaxy Z Fold6, Samsung has made significant durability improvements, including enhancements to the hinge and display, to address concerns like the ones you highlighted. Additionally, the Galaxy Z Assurance Program for the Z Fold6 offers a one-time discounted repair for the interior folding screen within two years of purchase. This repair is available for $200, making it much more affordable compared to a full replacement. Please reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Dead pixels on a new phone.
on April 15, 2025
Posted by: Doug
Expertise:Expert
Verified Purchase:Yes
Brand new phone dead pixels on main screen. Samsung wont replace.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 16, 2025
It's great to hear from you, Doug. Thank you for sharing your experience with the Galaxy Z Fold6. We hate to see that you are experiencing dead pixels on your screen. Our team is dedicated to ensuring you have a fantastic experience with our devices, and we want to help resolve this matter for you. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. To assist you better, please reach out to us at Samsung Support. We would like to gather more information about your specific situation so we can provide the best possible solution. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My best device
on July 16, 2025
Posted by: SamsungForever
[This review was collected as part of a promotion.] Galaxy AI is perfect because I been a samsung user in like forever
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 17, 2025
Thanks for sharing your thoughts on the Galaxy Z Fold6. We appreciate hearing from you as we continue to make changes and improvements. We're glad to see that you are excited about the Galaxy AI features as well and have been a loyal customer to this point! We hope you continue to enjoy your experience with the Z Fold6. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Signal strength is abysmal
on February 5, 2025
Posted by: Lance G
Expertise:Expert
Verified Purchase:Yes
I went from a galexy fold 4 to this galexy fold 6. I have never had a worse phone for signal. I was used to almost having no signal issues to almost never having signal in all my normal places. Any time I lose signal, It takes 5-10 mins to gain signal after moving into an are the new phone has no signal issues. I almost sent back the new phone to keep the old one but was worried about trade in value if I waited another generation.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your feedback on the Galaxy Z Fold6, Lance. We understand how important reliable signal performance is, and we want to ensure you have the best possible experience. To enhance your connectivity, we recommend checking a few settings. First, ensure your network settings are optimized by going to Settings > Connections > Mobile networks and toggling Airplane mode on and then off to refresh your connection. Also, keeping your device updated can significantly enhance performance as well. Be sure to check for the latest software update by navigating to Settings > Software update > Download and install. If challenges continue, resetting your network settings may help; this can be done in Settings > General management > Reset > Reset network settings, though please note this will erase all saved Wi-Fi networks and Bluetooth connections. We also appreciate your concern regarding trade-in value. The Galaxy Z Fold series is built to stand the test of time, and many users find incredible value in upgrading within the same series as technology advances. If you have any more questions or need assistance, pelase be sure to reach out to us at Samsung Supportp. We're here to help you get the most out of your Galaxy devices. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible screen
on February 25, 2025
Posted by: Gilllzare
[This review was collected as part of a promotion.] 3rd day i bought without any force or damage to itNetherlands main big screen stop working .
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 5, 2025
Thank you for your honest feedback on the Galaxy Z Fold6, Gilllzare! We genuinely appreciate your insights, and we’re here to help you address your concerns and provide the best assistance we can. To better assist you, we would need to gather some additional information about your experience. This will allow us to understand your situation more thoroughly and offer tailored support. We also want to let you know about Samsung's Z Assurance program. If your device was purchased in the U.S. from an authorized distributor before July 31, 2024, you can benefit from a one-time discounted repair for the interior folding screen. To qualify, make sure you’ve registered your device with your Samsung account. Just a heads-up, this offer applies only to the original purchaser and does not extend to second-hand devices. Additionally, the Z Assurance specifically covers the interior folding screen and excludes other repairs such as the front screen or back glass. If you want to take advantage of this service, you can visit Samsung’s support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. Please keep in mind that any additional damages will be assessed separately, and if the device is deemed out of warranty, additional costs may apply. We’re here to help you through the process, so please feel free to reach out to us at Samsung Support and provide more details about your experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I love samsung. But this phone is a NO for me.
on March 16, 2025
Posted by: Christopher
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
Do not get this phone. The inside screen breaks very easily and then when you go to get it repaired the places dont want to do the repair.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your feedback about the Galaxy Z Fold6, Christopher. We understand how important durability is when choosing a device, and we appreciate you taking the time to share your experience. The Galaxy Z Fold6 is designed with enhanced durability features, including a stronger hinge and improved materials. To address concerns about repairs, Samsung offers a one-time discounted repair for the interior folding screen through the Galaxy Z Assurance program. This program allows eligible customers to have their screen repaired at a reduced cost within two years of purchase. You can initiate a repair request through Samsung’s official support page or locate an authorized service center for assistance. If you need any assistance with this process, please don't hesitate to reach out to us here at Samsung Support, and we'll be more than happy to walk you through the steps to get this resolved. -Kelvin
https://www.samsung.com/us/support/service/ (request service)
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Written by a customer while visiting Samsung US
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