Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,240 Reviews)
Rating breakdown 5,240 reviews
5 Stars
4,059
4 Stars
876
3 Stars
194
2 Stars
52
1 Star
59
91%of customers recommend this product.
(
1,001 out of
1,098)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
4
Authentic original
on August 22, 2025
Posted by: Tattoogirl
[This review was collected as part of a promotion.] Love it it was something different but after 60 days I had to have it repaired and that took two and a half months for me to be able to get it back I like the AI still getting used to it ready to upgrade not really use for everyday use for long term
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy z fold 6
on August 22, 2025
Posted by: Zfoldninja
[This review was collected as part of a promotion.] My firs z fold phone was the z fold 6. Its one of my favorite phones ive had and i enjoy using it quite a bit.
The reason ive decided to give it 4 out of 5 stars is because of the battery. The battery experience could and shoulf of been much better for this phone.
The "galaxy AI" is also great on the samasung.
The reason ive decided to give it 4 out of 5 stars is because of the battery. The battery experience could and shoulf of been much better for this phone.
The "galaxy AI" is also great on the samasung.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Broken internally twice in one year.
on August 22, 2025
Posted by: Foldsix
[This review was collected as part of a promotion.] I use this extensively and great when not in for service.
Value
1
Response from Samsung USBy R&R Team, August 22, 2025
Thank you for sharing your experience with the Galaxy Z Fold6. We’re glad to see that you’re enjoying the device. However, we understand how challenging it can be when you face difficulties, and we’d love to gather more details about the screen concerns you're experiencing. Please reach out to us at Samsung Support so we can assist you further. Additionally, we want to let you know about our Z Assurance program, which offers a one-time discounted repair for the interior folding screen of your device, provided it was purchased in the U.S. from an authorized distributor before July 31, 2024. To be eligible, just make sure your device is registered with a Samsung account. This offer is exclusive to the original purchaser and covers only the interior folding screen, not other repairs. You can start the repair process by visiting Samsung’s support page and selecting ‘Start a Repair’ to follow the instructions for either walk-in or mail-in service. If there are any additional damages, they will be assessed separately, and if it's deemed out of warranty, some additional costs may apply. Please don’t hesitate to reach out, as we want to ensure you're fully supported with your Galaxy Z Fold6. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
This model is exactly what I have been waiting for
on August 22, 2025
Posted by: Vladi9997
[This review was collected as part of a promotion.] This model is exactly what I have been waiting for. I don't like phones that are too wide, but that said, of course sometimes you need a big screen. The Fold 6 has a narrow outer screen, but when you open it up you get a huge screen with great quality. The camera was a bit of a letdown, but Samsung has fixed that in fold 7. Also the latest AI update is a miracle, I can't imagine my future phone without this feature! In general I recommend this form factor phone, for me it's a great experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Z fold 6
on August 22, 2025
Posted by: lauderhillwill
[This review was collected as part of a promotion.] I love this phone. I've had every fold made except the first edition and they keep getting better and better. The 6 is so good I'm not going to purchase the 7 or another one until this one cesuse to operate any more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Fold 6
on August 22, 2025
Posted by: Maine718
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 6 is a fantastic foldable phone that has refined the user experience, making it more comfortable to hold and use.
The AI features, powered by Galaxy AI, are a major highlight. From real-time translation with Interpreter and Live Translate to powerful photo editing tools like Circle to Search and the AI functions are both useful and fun. The Z Fold 6 is one of a kind and I love it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fold6 turned my commute into a Courtroom prep!
on August 22, 2025
Posted by: CATCHPHRASE
[This review was collected as part of a promotion.] Being a paralegal in NYC means juggling case files, deadlines, and nonstop commuting. My Galaxy Z Fold6 with Galaxy AI is a lifesaver—the big 7.6” screen lets me review docs and emails side by side, the S Pen keeps my notes sharp, and it still folds to fit in my pocket on the subway. It’s like carrying a mini office wherever I go.
Value
5
Response from Samsung USBy R&R Team, September 10, 2025
Thank you for sharing your experience with the Galaxy Z Fold6! It’s great to see how the 7.6” screen is helping you manage your documents and emails side by side. Juggling case files and deadlines in a busy city can be tough, and having a phone that feels like a mini office can really make a difference. We’re so happy that the S Pen is improving your note-taking. Our S Pens are known for their handwriting capabilities, and the Z Fold6 is no exception. You can easily jot down your notes and instantly convert your handwriting into text, along with using the Galaxy AI and Samsung Notes handwriting features to keep everything organized and accessible. We truly appreciate your feedback, and if you ever need anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Good product, but not my favorite
on August 22, 2025
Posted by: Hollirock
[This review was collected as part of a promotion.] This product is good and I was so looking forward to the big screen. But once I got the phone I have barely opened it up to use the dual screen or have on big screen. The battery also doesn't last very long even from day one. But for the most part it is a good product and has a decent camera. Having galaxy AI is also a bonus!
Value
4
Written by a customer while visiting Samsung US