Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,236 Reviews)
Rating breakdown 5,236 reviews
5 Stars
4,056
4 Stars
876
3 Stars
193
2 Stars
52
1 Star
59
91%of customers recommend this product.
(
1,001 out of
1,098)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
5
It's an upgrade, but not as much as it should be
on July 28, 2024
Posted by: jmhinkle
from Albuquerque, NM
Expertise:Expert
Verified Purchase:Yes
I moved from the Fold4 to Fold6. There are significant improvments between the two. The biggest being the ability to swap between open and closed screens. The Fold4 sucked at this and reset whatever you were looking at between the two. It acted as two completely different phones from little to big screen and back. The fold 6 does not. It clearly and smoothly swaps between front and inner screens without issue. The next biggest difference is smoothness of the UI. The fold4 was always a bit jerky, while the 6 is super smooth and crystal clear. Lowlights are screen size. What they claim in difference is negligable in hand. Honestly, the 6 feels smaller than the 4 for the wrong reasons. It needs to be 1/2" taller and wider when closed from the current size to be the right sized phone. Also, I don't welcome the squared edges, because they are sharp and uncomfortable to hold. I do like the faux carbon fiber of the black color this year. Still wish there was a gray model with the carbon look. Battery is identical, but drains faster on the 6. Great phone if you are coming to a foldable, but not much change if you are upgrading. Enough for 4 to 6, but probably not 5 to 6.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Bad videos
on July 28, 2024
Posted by: Trish24
[This review was collected as part of a promotion.] Does not do videos well always buffering and freezing up
Value
3
Response from Samsung USBy Social Commerce, July 29, 2024
Hi there Trish24,
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold6. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Without having enough details available and without being able to ask you any follow up questions to probe further, I have linked a few resources below that may help resolve what you have been experiencing with your device. Please take a few moments to review them. If you have any questions for us or if you would like any further assistance afterward, feel free to reach out to Samsung Support. We're always happy to assist you in every way that we can. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01001472/
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold6. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Without having enough details available and without being able to ask you any follow up questions to probe further, I have linked a few resources below that may help resolve what you have been experiencing with your device. Please take a few moments to review them. If you have any questions for us or if you would like any further assistance afterward, feel free to reach out to Samsung Support. We're always happy to assist you in every way that we can. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01001472/
Written by a customer while visiting Samsung US
Customer Rating
5
The Greates of All!
on July 28, 2024
Posted by: MattCab97
[This review was collected as part of a promotion.] The latest generation of foldable smartphones offers a compelling blend of functionality and style. Its compact design makes it incredibly portable, while the unfolded screen provides a spacious display for multimedia consumption and productivity. Furthermore, the device boasts impressive battery life and a powerful processor, ensuring a smooth and responsive user experience. Whether for work or leisure, this phone delivers on all fronts. It is an excellent choice for those seeking a versatile and cutting-edge mobile device.
Value
5
Written by a customer while visiting Samsung US
Posted by: bebetus
from Los ángeles
Expertise:Expert
Verified Purchase:Yes
the best phone and delivery 2 days before the date
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Upgrade
on July 28, 2024
Posted by: Just4Fun
Expertise:Expert
What a great phone. I upgraded from the Z Fold 4 and found the user experience of this phone to be incredible. Definitely worth the upgrade for me.
Things I found noticeably better:
1. Battery life
2. Snappyness
3. Outer screen usability
4. Inner screen usability
5. Brightness
6. Weight
1. Battery life
2. Snappyness
3. Outer screen usability
4. Inner screen usability
5. Brightness
6. Weight
Overall the only thing I am sad about is the lack of a built in s-pen. I have stopped using the s-pen completely because I refuse to have add bulk to a case in order to carry it around. I have purchased an iPad just to write with now since I can't use my Fold. If the pen had a dedicated home in the phone I'd have it when I need it.
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Very slim and lightweight, excellent phone.
on July 28, 2024
Posted by: Masud
I have bought fold 6 after traded z fold 4 I love fold 6,, its thinner ,light weight and very fast and smooth feel, and hinge is better than before any model.
Written by a customer while visiting Samsung US
Posted by: DiYMoM99
from Virginia USA
Expertise:Expert
Verified Purchase:Yes
I like the SG Fold 6. There is a different feel from the fold 5. For me it is the upgraded OS and the square design. The Larger display is noticable but is not a plus for me. My Pixel Fold is my favorite form factor. I did want a wider display maybe next year Samsung.
Samsung Dex is something I like to use.
Samsung Dex is something I like to use.
Camera quality is decent not a factor for me as long as I can edit blurry photos. Don't listen to these Tech Influencers saying it is the same phone don't upgrade blah blah. I like it so much. This may change over time;in this moment Samsung is winning.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rochambeuax
from Austin, TX
Expertise:Expert
Verified Purchase:Yes
Everything about this phone is fantastic except for one (deal killer) aspect: the fold. In low light/darkness the display is a wonder to hold and behold. But in "room" lighting, the fold becomes VERY noticeable and requires holding it at a specific angle in order for it to not be distracting (to me).
Again, great improvement but probably still needs a generation or two of improvement before it can be a replacement "daily driver" for me. As it is, I'll continue to use my S24+ and grab my Tab S8+ when I want a bigger screen for content, etc.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy Social Commerce, July 29, 2024
Hello Rochambeuax,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Z Fold6 now weighs just 239 grams, making it lighter, slimmer, and more pocketable than its predecessor, the Galaxy Z Fold5. If you would care to provide additional feedback with us regarding your recent purchase or if you would like any further assistance, let us know by contacting Samsung Support at your leisure. We'd love to hear more! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Z Fold6 now weighs just 239 grams, making it lighter, slimmer, and more pocketable than its predecessor, the Galaxy Z Fold5. If you would care to provide additional feedback with us regarding your recent purchase or if you would like any further assistance, let us know by contacting Samsung Support at your leisure. We'd love to hear more! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US