Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,546 Reviews)
Open Ratings Snapshot
Rating breakdown 5,546 reviews
5 Stars
4,304
4 Stars
918
3 Stars
204
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,217 out of 1,325
)
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Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
1 out of 5
1
Corrup company
on January 8, 2025
Posted by: Tony
from California
Expertise:Expert
Verified Purchase:Yes
when phone folds open a little gasket somehow is twisted on the edge of the phone. Only had this phone for a month and now they're saying, it's not covered under the warranty. Not right. Sold me a lemon phone.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 9, 2025
Hi Tony! Thank you for sharing your thoughts about your Galaxy Z Fold6. We truly value your feedback and want to ensure you have the best possible experience with your device. Samsung is committed to quality, and we understand how frustrating it can be when things don't meet your expectations. If you could reach out to us at Samsung Support, we would love to take a closer look at what you're experiencing and help you find a resolution. Additionally, we would like to inform you about Samsung's Z Assurance program. This program offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold5 and Galaxy Z Flip5 devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you need to register your device with a Samsung account. Please note that this offer is available only to the original purchaser and does not apply to second-hand devices. You can access this service by visiting Samsung's support page, selecting "Start a Repair," and following the instructions. Thank you for being a part of the Samsung family, and we hope to assist you soon! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Terrible
on January 8, 2025
Posted by: SteveS4219
from Buffalo, NY
Expertise:Expert
Verified Purchase:Yes
Cheap and that's just the start. Software is subpar, hardware even worse.
Response from Samsung USBy R&R Team, January 9, 2025
Hi Steve! Thank you for taking the time to share your review of the Galaxy Z Fold6. We appreciate you reaching out to let us know about your experience. We hate to see that your experience with the Galaxy Z Fold6 hasn’t met your expectations. The Galaxy Z Fold6 was designed to combine cutting-edge software with premium hardware, like its powerful Snapdragon 8 Gen 3 processor and Dynamic AMOLED 2X display for immersive multitasking. In order to assist you, we would need to gather some additional information regarding your experience. We’d love the opportunity to help ensure you’re getting the most out of your Fold6. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Dead pixels after just a few weeks of opening a br
on January 12, 2025
Posted by: Sabrina
from Beverly a Hills, CA
Expertise:Intermediate
Verified Purchase:Yes
The phone is great, however less than 3 weeks after the phone arriving, there is a black dot in the middle left side of the screen that is growing. I'm going to have to send the phone back. I'm pretty angry about it too. This phone should not do that. It's way too expensive and apparently it's not a unique problem to my phone.
No, I would not recommend this to a friend.
Performance
4 out of 5
4
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 13, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Sabrina. It's fantastic to see that you enjoy the phone! However, we’d like to address your experience with the screen. The Galaxy Z Fold6 features multiple upgrades over its predecessors, including an improved hinge design for enhanced durability and a stunning, brighter display that elevates your viewing experience. We also want to share some valuable information regarding our Samsung Z Assurance program. If you purchased your device from authorized distributors before July 31, 2024, you can access a one-time discounted repair for the interior folding screen, provided you register your device with a Samsung account. This offer is exclusive to the original purchaser and only applies to the interior screen. You can initiate this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. We recommend reaching out to us at Samsung Support so that we can look into what can be done to get this resolved. Your experience with the Galaxy Z Fold6 is important to us! We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Think twice, thin front screen, Junk Camera
on February 5, 2025
Posted by: SammieC
Having come from a S23 Ultra, this camera is total garbage, you would think with the price of this phone and the massive cost that it would come with a decent camera, think again...you have to deal with the ULTRA MEDICORE CAMERA, then you get to deal with the front thin screen which is horrible. The fold out screen is nice, the thiness of the outside screen makes it worse than a normal everyday phone. I have to open this phone everytime to use it to the capability of it, if I just look at the front screen, I would have been better served staying with my S23 Ultra, that I gave to my wife, save your money and check out others.
It also makes the case thinner as to not hold any cards due to the thin front.
Response from Samsung USBy R&R Team, February 5, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6. We appreciate your insights, especially coming from the S23 Ultra, as we always value how different users perceive our devices. We noted your concerns about the camera. The Galaxy Z Fold6 is designed to provide versatility with its impressive camera setup, including a 50MP Wide-angle Camera, a 12MP Ultra Wide Camera, and a 10MP Telephoto Camera. This configuration allows for high-quality photography with capabilities like 2X Optical Zoom, 3X Optical Zoom, and even 30X Space Zoom, enabling you to capture detailed shots from various distances. The 10MP Cover Camera is designed to take crisp selfies and video calls. Additionally, the hidden 4MP Under Display Camera on the main screen provides a seamless viewing experience while still allowing for high-quality images when needed. We hear your points about the outer screen and its thinness. The design of the Galaxy Z Fold6 prioritizes a portable experience without compromising functionality. While it may take some adjustment, many users find that the foldable screen introduces a new level of engagement with their device. To enhance your photography experience even further, we recommend downloading Expert RAW, which allows for more creative control and pro-grade photography. Your feedback is important to us, and we’re always looking to improve our products for our users. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
A swing and bounced off of the outfield wall.
on February 18, 2025
Posted by: Dracco77
[This review was collected as part of a promotion.] Z Fold 6 could have been one of the best refined devices in Samsung lineup. Understanding why people want it slimmer. Too many compromises happened to this device. For one being camera and being less thought of when it comes to software. Honestly, at the least, the Fold series should have the same as the ultra's. The bigger screen is nice to have, but if that means having diminished features. Makes foldables in general a hard pill to swallow. Keeping my fingers crossed for the z Fold 7.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 18, 2025
Thank you for sharing your honest thoughts on the Galaxy Z Fold6, Dracco! We truly appreciate your feedback and the opportunity to address your concerns. We understand that you feel the camera performance isn't quite up to par with the Ultra series. While we respect your opinion, we want to highlight some of the enhancements that the Galaxy Z Fold6 brings to the table. Our camera system has been designed to deliver stunning photos and videos, utilizing advanced technology that brings your moments to life. Innovation doesn't stop there! The Galaxy Z Fold6 is powered by an advanced processor that enhances overall performance, including camera functionality. This means you can expect more efficient processing, resulting in clearer images and faster captures to elevate your photography experience. It’s also worth mentioning the remarkable battery performance. With the 4400mAh battery, the Z Fold6 benefits from our latest efficiency improvements. You can enjoy up to 77 hours of music or watch up to 23 hours of video on a single charge. This efficiency allows you to focus more on capturing those beautiful moments without the worry of your battery running low. We’re committed to ensuring that our products exceed expectations, and your input is invaluable in helping us achieve that. If you're open to it, we’d love for you to continue exploring the camera features of the Galaxy Z Fold6 in the link attached. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. We hope to hear more of your impressions in the future! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Inner screen already has a green line across
on February 20, 2025
Posted by: Samsungbigfan
[This review was collected as part of a promotion.] This is the second model I purchased on the Zfold, and this device is already showing an issue with the inner screen. After a few months of using it, it is showing a green line across. It is just a defective and recurrent issue. I am very disappointed.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 20, 2025
Thanks for taking the time to share your honest feedback on the Galaxy Z Fold6. We're excited to see that you are a big fan of Samsung, and we appreciate your loyalty. The Z Fold6 is our thinnest model yet, featuring a 1.5 times brighter screen and enhanced durability, including improved dust resistance. We regret to hear that you’re experiencing a green line on your foldable screen. To assist you, Samsung offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify for this offer, you need to register your device with a Samsung account. Please note that this offer is limited to the original purchaser and does not extend to second-hand devices. The promotion specifically covers the interior folding screen and excludes other repairs, such as the front screen or back glass. You can access this service by visiting Samsung’s support page, selecting ‘Start a Repair,’ and following the instructions for either walk-in or mail-in service. Please be aware that any additional damages will be evaluated separately, and if deemed out of warranty, further costs may apply. For further assistance, please reach out to us at Samsung Support so we can help with this matter. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love ❤️ the phone but want a Tri fold can't wait
on February 23, 2025
Posted by: Christopher101
[This review was collected as part of a promotion.] The phone is amazing. I don't know how they fit all of the memory, processor, and video graphics into one phone with a pretty decent-sized battery. It works very well and is amazing; I love talking on it, texting, and multitasking.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I've ever had!!!
on February 23, 2025
Posted by: Jd6798
[This review was collected as part of a promotion.] Was skeptical of getting a folding phone but this is amazing, I used to use a phone and tablet all the time but the hassle of keep them both charged made me stop, this is the best of both worlds I love it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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