Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,236 Reviews)
Rating breakdown 5,236 reviews
5 Stars
4,056
4 Stars
876
3 Stars
193
2 Stars
52
1 Star
59
91%of customers recommend this product.
(
1,001 out of
1,098)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
5
Grate features
on August 12, 2024
Posted by: Luv2shop
I bought this about a month ago and I am really happy with it.
Written by a customer while visiting Samsung US
Customer Rating
1
one more worse samsung product
on August 12, 2024
Posted by: Anonymous
from San Diego, CA.
Expertise:Expert
I pre-ordered the Galaxy Fold 6 (512GB) and received it on July 19th. After using it until August 11th, I'm disappointed with its performance. It frequently disconnects from my car's Bluetooth, overheats often, and has significantly worse battery life and stability compared to the Fold 5. The Fold 6 also doesn't unfold to a full 180 degrees and I've encountered numerous app issues. Based on my experience, I strongly advise against purchasing this phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 12, 2024
Hello Dmitrii,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can connect your Galaxy phone to your car in a variety of ways, such as, Bluetooth, USB or AUX cables, or the Android Auto app. If you’re having trouble connecting your phone to your car, take a look at "Connect your Galaxy phone to a car" and "Unable to connect Galaxy phone to a car" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your device. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please also take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. Though the Fold6 features the same 4400mAh battery as Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. If you're experiencing less than anticipated battery life, also check out "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can optimize the life of your Galaxy battery. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you would like any further assistance after reviewing the resources that have been shared or if you have any questions for us, feel free to reach out to Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00048972/
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can connect your Galaxy phone to your car in a variety of ways, such as, Bluetooth, USB or AUX cables, or the Android Auto app. If you’re having trouble connecting your phone to your car, take a look at "Connect your Galaxy phone to a car" and "Unable to connect Galaxy phone to a car" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your device. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please also take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. Though the Fold6 features the same 4400mAh battery as Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. If you're experiencing less than anticipated battery life, also check out "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can optimize the life of your Galaxy battery. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you would like any further assistance after reviewing the resources that have been shared or if you have any questions for us, feel free to reach out to Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00048972/
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Posted by: JDHTX
from Texas
Expertise:Expert
Verified Purchase:Yes
This is my first fold phone and I'm definitely in love. I can't wait to see the future versions.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Ronald
from California
Expertise:Expert
Verified Purchase:Yes
I have been a user of Samsung products for years, tablets earbuds, 4 smart watches the first was the Neo which was revolutionary for the time so upgrading from an S22 the Fold 6 was a no brainer. The Fold 6 with its AI capabilities, brilliant screen, lightning fast speed and almost endless battery life insured me that I know I made the right decision. I highly recommend that for anyone looking to invest in a quality phone with endless capabilities then you should consider a Galaxy Z Fold 6.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I'm amazed and happy with my new phone. Its new features are incredible... also, very slim, it's a plus! And lite
Written by a customer while visiting Samsung US
Customer Rating
5
New cameras amazing
on August 11, 2024
Posted by: FlCl
Amazing. Buy new top of line Samsung every year for the last 12 years
This Flip6 has more additions than any year to year
This Flip6 has more additions than any year to year
Written by a customer while visiting Samsung US
Customer Rating
5
I'm trying not to get excited
on August 11, 2024
Posted by: Ferla
Well I don't know if I actually want anything yet but the notification didn't come to my phone
Written by a customer while visiting Samsung US
Posted by: Jamal
Expertise:Intermediate
Verified Purchase:Yes
I had to fold three I got rid of it because the screen was too small on the front display but I can work with this it's a major Improvement I just wish it was about 2 mm bigger and a little lighter and it will be a thumbs up
I would recommend this to a friend!
Response from Samsung USBy Social Commerce, August 12, 2024
Hey Jamal,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. At 239 grams, the Galaxy Z Fold6 is lighter and slimmer than the Galaxy Z Fold5, making it more pocketable. The Cover Screen offered on the Fold6 is now 6.3" versus 6.2" on the Fold5. If you would like to share additional feedback with us regarding your recent purchase or if you would like any further assistance, do not hesitate to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. At 239 grams, the Galaxy Z Fold6 is lighter and slimmer than the Galaxy Z Fold5, making it more pocketable. The Cover Screen offered on the Fold6 is now 6.3" versus 6.2" on the Fold5. If you would like to share additional feedback with us regarding your recent purchase or if you would like any further assistance, do not hesitate to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US