Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,236 Reviews)
Rating breakdown 5,236 reviews
5 Stars
4,056
4 Stars
876
3 Stars
193
2 Stars
52
1 Star
59
91%of customers recommend this product.
(
1,001 out of
1,098)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
2
Keep your Fold 5
on August 20, 2024
Posted by: Mr Carolina
from Goldsboro, NC
Expertise:Intermediate
I purchased a Samsung fold 3 and have upgraded every year. I've only had the fold 6 for a week and I wish I didn't trade my fold 5 for it. First, I've always been able to transfer all my data seamlessly using the smart switch app. When doing it this time, it gets hung up before 100%. Sometimes it goes to 35% then others 75%. I've tried at least 10 times and even using a cord and still it won't work. I used a different app to transfer but still missing a lot of information. This never happened on my last upgrades. Second, after only 5 days my phone is full of spam. I use it for work and only go to a few sites and I get pop up every time I open my phone. And third, my battery life on my fold 5 was better. The positives are the phone is a tad lighter and the screen is a tiny bit larger, but not a noticeable difference from a fold 5. I regret upgrading just for the sake of upgrading because I miss my fold 5 now.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, August 21, 2024
Howdy Mr Carolina,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're facing difficulties completing a transfer, recognizing your device on a PC or Mac, or dealing with sudden crashes during a Smart Switch transfer, there's several ways to tackle what you may be experiencing. First, try clearing the app's data and then removing unnecessary items. Next, take a look at "Smart Switch transfer issues" if you are in need of additional assistance with troubleshooting. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. When you have the available time in your day, please take a look at the article titled, "Get rid of pop-up ads on your Galaxy phone" for some helpful information regarding how you can resolve those unwanted pop-up ads. In terms of battery life, a single charge lasts longer on Galaxy Z Fold6 than Galaxy Z Fold5. Though Galaxy Z Fold6 features the same 4,400mAh battery as Galaxy Z Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. If you're experiencing less than anticipated battery life, please take a moment to review "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. If you would like further assistance after reviewing the resources that have been shared, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshoot/TSG10001511/
https://www.samsung.com/us/support/answer/ANS00084982/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're facing difficulties completing a transfer, recognizing your device on a PC or Mac, or dealing with sudden crashes during a Smart Switch transfer, there's several ways to tackle what you may be experiencing. First, try clearing the app's data and then removing unnecessary items. Next, take a look at "Smart Switch transfer issues" if you are in need of additional assistance with troubleshooting. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. When you have the available time in your day, please take a look at the article titled, "Get rid of pop-up ads on your Galaxy phone" for some helpful information regarding how you can resolve those unwanted pop-up ads. In terms of battery life, a single charge lasts longer on Galaxy Z Fold6 than Galaxy Z Fold5. Though Galaxy Z Fold6 features the same 4,400mAh battery as Galaxy Z Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. If you're experiencing less than anticipated battery life, please take a moment to review "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. If you would like further assistance after reviewing the resources that have been shared, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshoot/TSG10001511/
https://www.samsung.com/us/support/answer/ANS00084982/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life
on August 20, 2024
Posted by: Tcut944
[This review was collected as part of a promotion.] I bought this because of the vapor chamber and better battery. Compared to the 5, which would die within 4 hours of an 8 hour work shift, this manages to last the whole day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is user friendly
on August 20, 2024
Posted by: Sober4today
[This review was collected as part of a promotion.] I am sp pleasantly surprised with my new device. I have a difficult time with electronics and this phone is straight forward to use but offers great bells and whitles for some exciting new things. It fits in my purse compartment perfectly. I would reccomend it for all ages!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome!
on August 20, 2024
Posted by: Chalitoe
[This review was collected as part of a promotion.] I love the new z flip6. I love using it while im working especially when im working with customers who speak another language as I can use both the cover screens and inside screen to have a fluid conversation with them. I also love taking advantage of the galaxy ai when i take selfies with my friends and use the portrait studio feature to get us some new profile pictures. Also, using the cover screen has never been easier. Ive been enjoying the inclusion of multiple widgets on it so i can have my most used shortcuts on 1 page! Overall, incredibly solid phone with a great camera, battery life, and super sleek premium design.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z Flip 6 & Galaxy AI
on August 20, 2024
Posted by: Iamyourhuckleberry
[This review was collected as part of a promotion.] The functionality and pocketability of the Z Flip 6 is the innovation that the market needed. In addition, Galaxy AI has made everything much more efficient and effective. Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Cookeville, Tn
Verified Purchase:Yes
The inside screen is acting up already. Hopefully it will get fixed under warranty since it's brand new. I love my phone even if it's acting up already.
I would recommend this to a friend!
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, August 20, 2024
Salutations Jackie,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US
Posted by: Meem
Verified Purchase:Yes
I am so satisfied with the product, the problem is the value of phone is too proportional if we could receive every accessory concerning the product, how can you buy this product this much and you are told to buy charging adapter separately? This is freaky.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 19, 2024
Posted by: Luv2like
I have seen this GALAXY Z Fold6 512G
MY COUSIN HAS ONE AND I HAVE HELD IT SHE SHOWED ME ITS EVERYTHING
ONLY THING ITS A DIFFERENT Cellular carrier
MY COUSIN HAS ONE AND I HAVE HELD IT SHE SHOWED ME ITS EVERYTHING
ONLY THING ITS A DIFFERENT Cellular carrier
Written by a customer while visiting Samsung US