Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,607 Reviews)
Rating breakdown 5,607 reviews
5 Stars
4,352
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,262 out of
1,371)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
4
The phone is 2 in 1 power house with awesome AI
on August 5, 2025
Posted by: Dragonlight
[This review was collected as part of a promotion.] The AI on Z fold 6 is so good and better than iPhones. The object eraser remove objects and fill the missing pieces like "hand, faces and stuffs. The Gemini is also another win. Samsung note app also is integrated with AI and it can do so many things that can almost replace your PC. The only downside I find is cover screen is smaller for me. Overall it is a great device for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not responding
on July 29, 2024
Posted by: Excellent D
from Boston MA
Expertise:Expert
I'm a samsung fan but this problem should be solve ASAP errors with backing up phone Knoc metrics didn't respond
Yahoo email is crashing few others app is not responding
Yahoo email is crashing few others app is not responding
Response from Samsung USBy Social Commerce, July 29, 2024
Greetings Excellent,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
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Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Posted by: Steph
Verified Purchase:Yes
phone was easy to set up and transfer to, used a couple days, then the unfolded screen stopped working with white lines in the fold area, online samsung chat was no help, told me to reorder so I called support, tool several days for replacement phone, had to do it all over again, been with samsung for years, might rethink it
Response from Samsung USBy Social Commerce, November 25, 2024
Hello Steph,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen, taking an unexpected dip in the neighbor's pool with your phone in hand, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. If you would like to share any other feedback with us regarding your device or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen, taking an unexpected dip in the neighbor's pool with your phone in hand, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. If you would like to share any other feedback with us regarding your device or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US
Posted by: Matt
from Indiana
Expertise:Expert
Verified Purchase:Yes
The idea of a folding phone is great. Samsung just can't figure it out. The screen brightness is terrible, and the reality is the small front screen is just useless. I regret ever getting the fold 6.
Stick with the standard phone. Much better specs more useable screen this is the 6th generation and they still can't get it right many other phone companies have folds and even trifolds that are much farther ahead. At this rate don't bother until they come out with a fold 12 maybe by then it will be a useable phone with decent specs.
Stick with the standard phone. Much better specs more useable screen this is the 6th generation and they still can't get it right many other phone companies have folds and even trifolds that are much farther ahead. At this rate don't bother until they come out with a fold 12 maybe by then it will be a useable phone with decent specs.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for sharing your thoughts on the Galaxy Z Fold6, Matt. We appreciate your feedback regarding the screen brightness and usability of the front display, and we're committed to ensuring our products meet your expectations. Weighing in at 239 grams, the Galaxy Z Fold6 is lighter and slimmer than its predecessor, the Galaxy Z Fold5, making it more convenient to carry. It boasts a large 6.3-inch Cover Screen and a 7.6-inch Main Screen, ideal for high-powered productivity, thanks to its Galaxy AI capabilities. Whether you're watching videos or enjoying an immersive gaming experience, the Galaxy Z Fold6 is designed to enhance your enjoyment. Additionally, the upgraded processor significantly improves performance across the board, with a 17% boost in CPU performance, a 20% increase in GPU performance, and a remarkable 42% enhancement in NPU performance compared to the Galaxy Z Fold5. If your Z Fold6 screen isn't bright enough, the most likely reason is that the "Adaptive Brightness" feature is enabled, which automatically adjusts brightness based on ambient light. To adjust this, go to your phone settings, select "Display," and disable "Adaptive Brightness" to manually control the brightness level using the slider. Once, again, we really appreciate your feedback and hope to hear more from you in the future. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!!!
on December 11, 2024
Posted by: Edb74
from Chicago
Expertise:Intermediate
These phones are garbage, you spend this much money on something you expect for it to at least last the time you are paying for it. Samsung should fix any of these phones with the black line down the middle of the big screen for free. One going bad okay two going bad it's getting fishy but there are thousands of these phones with the same issue but nothing has been done. You guys should be ashamed of yourselves.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
We appreciate you reaching out to share your thoughts on the Galaxy Z Fold6, Edb74. The Galaxy Z Fold6 features a durable dual rail FlexHinge and has an IP48 rating for water resistance. It is equipped with the latest Corning Gorilla Glass Victus 2 on both the front and back, along with a metal frame made of Armor Aluminum. We hate to see that you've encountered some challenges with your device's screen. The Galaxy Z Fold6 also comes with an eligible one-time discounted screen repair offer. Within two years from the date of a qualifying purchase, Samsung will provide one repair for the interior folding screen of a Galaxy Z Fold6 or Galaxy Z Flip6 device for a specified payment. We recommend reaching out to us at Samsung Support so that we can look into what can be done to further assist you with this. -Kelvin
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/#:~:text=ELIGIBLE%20ONE%2DTIME%20DISCOUNTED%20SCREEN,payment%20of%20the%20Offer%20Price. (Z Assurance)
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Written by a customer while visiting Samsung US
Posted by: Waqqas
from California
Expertise:Expert
Verified Purchase:Yes
I upgrade from fold 3 to fold 6 because getting good trade in for my fold 3 but I wish I couldn't done this because there is maybe a slight difference between the speed of operating system or maybe better camera. There is non surprise changing phone after almost 3 years.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, December 15, 2024
Hi Waqqas! We appreciate you for sharing your thoughts on the Galaxy Z Fold6. The Galaxy Z Fold6 differs from the Galaxy Z Fold5 in several ways. Weighing in at 239 grams, the Z Fold6 is lighter and slimmer, making it more portable. Additionally, it features an upgraded processor that significantly enhances performance across the board, with a 17% increase in CPU performance, a 20% boost in GPU performance, and a remarkable 42% improvement in NPU performance compared to the Galaxy Z Fold5. If your Samsung phone is experiencing a slow operating system, it could be due to several factors including too many background apps running, outdated software, insufficient storage space, poor battery health, or a large number of heavy apps installed. If your device is slowing down, check out the link attached for options that should help optimize your device. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Posted by: Pradeep
from dallas
Expertise:Intermediate
Verified Purchase:Yes
bulky and small screen when in folding position , its only been a month of using it but i am not satisfied and if an option is provided for an exchange with another phone i would love to change it
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, December 29, 2024
Thank you for your feedback on the Galaxy Z Fold6, Pradeep. We're committed to providing a premium experience with our foldable devices. The Z Fold6 was designed with versatility in mind, offering a larger screen when unfolded, which enhances productivity and entertainment. The Galaxy Z Flip6 is more compact and has a new floating design compared to the Galaxy Z Flip5, giving the effect that the display is floating on the frame. It also boasts a bold camera rail detail. We understand that transitioning to a foldable phone can come with adjustments, and we're here to help you make the most of your device. If you're experiencing any challenges or have specific concerns, we encourage you to explore the features of the Galaxy Z Fold6 further, such as Multi-Active Window, which allows you to multitask efficiently. Additionally, our customer service team is available to discuss any options you may have, including potential exchanges or upgrades to better suit your needs. Your satisfaction is our priority, and we appreciate your input as we continuously strive to improve our products. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
The Poorest phone with a Double Ugly Front Camera
on December 30, 2024
Posted by: SSSS
from Virginia Beach, VA
Expertise:Expert
Verified Purchase:Yes
Both the Front camera is snowy and blurry. Never buy this expensive phone. Samsung support also not helping even though Samsung service center is identifying as hardware issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 31, 2024
Thanks for taking the time to share your candid feedback with us! We noticed your review is about the Galaxy Z Fold6. The Galaxy Z Fold6 features an impressive camera system, including a 10MP front (or cover) camera. The main screen is equipped with a hidden 4MP under-display camera. On the rear, you'll find a powerful triple-camera setup: a 50MP wide-angle camera, a 12MP ultra-wide camera, and a 10MP telephoto camera. With this advanced processor and AI-powered software, you can capture crisp, clear photos throughout your day. For even greater creative control, consider downloading the Expert RAW app, which enhances the capabilities of the Galaxy Z Fold6's professional-grade cameras. We'd love to gather some additional information so that we can provide the proper assistance. Please reach out to us at Samsung Support so that we can look into this for you. -Kelvin
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Written by a customer while visiting Samsung US