Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,607 Reviews)
Open Ratings Snapshot
Rating breakdown 5,607 reviews
5 Stars
4,352
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,262 out of 1,371
)
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Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
1 out of 5
1
Screen is very fragile nit worth it
on June 3, 2025
Posted by: geomavro
[This review was collected as part of a promotion.] After a few times opening and closing the fold screen is not opening fully
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 4, 2025
Thank you for sharing your experience with the Galaxy Z Fold6. It sounds like we may need to take a closer look at your device. The Z Fold6 is crafted to handle over 200,000 folding and unfolding cycles, which means they’re designed to last for more than five years with regular use. We want to make sure you’re covered, so we’d like to remind you about our Galaxy Z Assurance. If you purchased your device from an authorized distributor in the U.S. before July 31, 2024, you can qualify for a one-time discounted repair for the interior folding screen. Just remember to register your device with a Samsung account to take advantage of this offer. To get started, you can head to Samsung’s support page and select ‘Start a Repair’. From there, you’ll follow the instructions for either walk-in or mail-in service. Just keep in mind that while this promotion covers the interior folding screen, it doesn’t include repairs for the front screen or back glass. Additional damages will be evaluated separately, and if your device is out of warranty, there may be additional costs. We want to ensure you have an amazing experience with your Galaxy Z Fold6, and we’re here to help get this sorted out for you! Please reach out to us at Samsung Support so that we can look into the next steps to help resolve this. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy fold
on June 5, 2025
Posted by: 52sanchez80
[This review was collected as part of a promotion.] The fold 6 is a awesome phone the graphics and fps is amazing for a hand held device, the 6 is slightly lighter than the 5. Im hoping they come out with something more slim on the next generation, or a tri fold! But I highly recommend fold 6 over any phone on market, it'll be hard to switch to standard phone.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 5, 2025
Thank you so much for your enthusiastic review of the Galaxy Z Fold6, 52sanchez80! We’re more than happy to see that you’re impressed with its graphics and overall performance. You’re absolutely right that the Fold6 is lighter and slimmer at just 239 grams compared to the Fold5, making it much more pocketable and convenient for daily use. We appreciate your recommendation and hope you continue to enjoy everything the Fold6 has to offer. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not so great phone
on June 10, 2025
Posted by: Samestorage
[This review was collected as part of a promotion.] The battery backup is very low and camera quality is not that great
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 11, 2025
We appreciate you taking the time to share your honest thoughts about the Galaxy Z Fold6! We hate to see that you've not had the best experience with the battery life as well as the camera quality. Just to highlight, the Z Fold6 allows you to listen to music for up to 77 hours and watch videos for up to 23 hours. Be sure to check out the link attached for tips on how to increase your battery life. We've also added a link that should help you get the most out of your camera experience. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (Battery)
https://www.samsung.com/us/support/answer/ANS10003468/ (Camera)
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone with lot of features
on June 11, 2025
Posted by: SamsungoverApple
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 6 stands as a testament to Samsung's prowess in foldable technology, offering a blend of innovation and refinement. The Samsung Galaxy Z Fold 6 is a remarkable device that pushes the boundaries of smartphone design. It's ideal for tech enthusiasts and early adopters who value innovation and are willing to invest in a premium experience. However, for those seeking a device with top-tier battery life, cutting-edge camera capabilities, and a more traditional form factor, it might be worth exploring other options.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very satisfied with Zfold
on June 12, 2025
Posted by: MedicOnTheRun
[This review was collected as part of a promotion.] I use my ZFold for work and for gaming. I love the ability to open forms easily and the ability to see a larger screen which makes it easier to navigate pages that have 'boxes' to be filled out, without a lot of back and forth missing spaces that you can't see. I enjoy the fact that I can complete my work anywhere, without having to carry my PC. The memory and the programs that are available make this phone a game changer. The use of AI also makes it a great choice for anyone that needs to complete projects on the go. The larger screen makes it a great choice if you enjoy gaming in your downtime. This phone has excellent processing speeds and an all around great choice for work and play. My choice not to give it five stars is due to the problem I have with the front screen not transferring to the larger screen inside when I I am using programs like Facebook and want to open to a larger screen. This may not however be the phone's issue it could be the program. However it is a great choice for someone who has to work and play on the Run.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on June 18, 2025
Posted by: Ted Gee
from Brooklyn N.Y.
Expertise:Intermediate
Verified Purchase:Yes
Love my S23. But i think I'm really loving my fold.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Never going back to conventional phones
on June 24, 2025
Posted by: Nate2u
[This review was collected as part of a promotion.] Love my fold6, just like I lived my fold4, and 5
Looking forward to fold 7
Still exploring galaxy ai
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not if, when will inner screen break
on July 8, 2025
Posted by: Potatobear
[This review was collected as part of a promotion.] Do not buy this trash. The inner screen will stop working for no reason. They know it is an issue and will find any reason to not repair the phone.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 10, 2025
We appreciate you taking the time to share your feedback on the Galaxy Z Fold6. We want you to be able to have a great experience with your Z Fold6. It looks like you may have had some challenges regarding the inner screen. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. We would like to gather some additional information regarding what you are experiencing. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
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