Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,241 Reviews)
Rating breakdown 5,241 reviews
5 Stars
4,060
4 Stars
876
3 Stars
194
2 Stars
52
1 Star
59
91%of customers recommend this product.
(
1,001 out of
1,098)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
1
Not so great phone
on June 10, 2025
Posted by: Samestorage
[This review was collected as part of a promotion.] The battery backup is very low and camera quality is not that great
Value
1
Response from Samsung USBy R&R Team, June 11, 2025
We appreciate you taking the time to share your honest thoughts about the Galaxy Z Fold6! We hate to see that you've not had the best experience with the battery life as well as the camera quality. Just to highlight, the Z Fold6 allows you to listen to music for up to 77 hours and watch videos for up to 23 hours. Be sure to check out the link attached for tips on how to increase your battery life. We've also added a link that should help you get the most out of your camera experience. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (Battery)
https://www.samsung.com/us/support/answer/ANS10003468/ (Camera)
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https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (Battery)
https://www.samsung.com/us/support/answer/ANS10003468/ (Camera)
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with lot of features
on June 11, 2025
Posted by: SamsungOverApple
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 6 stands as a testament to Samsung's prowess in foldable technology, offering a blend of innovation and refinement. The Samsung Galaxy Z Fold 6 is a remarkable device that pushes the boundaries of smartphone design. It's ideal for tech enthusiasts and early adopters who value innovation and are willing to invest in a premium experience. However, for those seeking a device with top-tier battery life, cutting-edge camera capabilities, and a more traditional form factor, it might be worth exploring other options.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very satisfied with Zfold
on June 12, 2025
Posted by: MedicOnTheRun
[This review was collected as part of a promotion.] I use my ZFold for work and for gaming. I love the ability to open forms easily and the ability to see a larger screen which makes it easier to navigate pages that have 'boxes' to be filled out, without a lot of back and forth missing spaces that you can't see. I enjoy the fact that I can complete my work anywhere, without having to carry my PC. The memory and the programs that are available make this phone a game changer. The use of AI also makes it a great choice for anyone that needs to complete projects on the go. The larger screen makes it a great choice if you enjoy gaming in your downtime. This phone has excellent processing speeds and an all around great choice for work and play. My choice not to give it five stars is due to the problem I have with the front screen not transferring to the larger screen inside when I I am using programs like Facebook and want to open to a larger screen. This may not however be the phone's issue it could be the program. However it is a great choice for someone who has to work and play on the Run.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Never going back to conventional phones
on June 24, 2025
Posted by: Nate2u
[This review was collected as part of a promotion.] Love my fold6, just like I lived my fold4, and 5
Looking forward to fold 7
Still exploring galaxy ai
Looking forward to fold 7
Still exploring galaxy ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not if, when will inner screen break
on July 8, 2025
Posted by: Potatobear
[This review was collected as part of a promotion.] Do not buy this trash. The inner screen will stop working for no reason. They know it is an issue and will find any reason to not repair the phone.
Value
1
Response from Samsung USBy R&R Team, July 10, 2025
We appreciate you taking the time to share your feedback on the Galaxy Z Fold6. We want you to be able to have a great experience with your Z Fold6. It looks like you may have had some challenges regarding the inner screen. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. We would like to gather some additional information regarding what you are experiencing. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
The phone is 2 in 1 power house with awesome AI
on August 5, 2025
Posted by: Dragonlight
[This review was collected as part of a promotion.] The AI on Z fold 6 is so good and better than iPhones. The object eraser remove objects and fill the missing pieces like "hand, faces and stuffs. The Gemini is also another win. Samsung note app also is integrated with AI and it can do so many things that can almost replace your PC. The only downside I find is cover screen is smaller for me. Overall it is a great device for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not responding
on July 29, 2024
Posted by: Excellent D
from Boston MA
Expertise:Expert
I'm a samsung fan but this problem should be solve ASAP errors with backing up phone Knoc metrics didn't respond
Yahoo email is crashing few others app is not responding
Yahoo email is crashing few others app is not responding
Response from Samsung USBy Social Commerce, July 29, 2024
Greetings Excellent,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Posted by: Matt
from Indiana
Expertise:Expert
Verified Purchase:Yes
The idea of a folding phone is great. Samsung just can't figure it out. The screen brightness is terrible, and the reality is the small front screen is just useless. I regret ever getting the fold 6.
Stick with the standard phone. Much better specs more useable screen this is the 6th generation and they still can't get it right many other phone companies have folds and even trifolds that are much farther ahead. At this rate don't bother until they come out with a fold 12 maybe by then it will be a useable phone with decent specs.
Stick with the standard phone. Much better specs more useable screen this is the 6th generation and they still can't get it right many other phone companies have folds and even trifolds that are much farther ahead. At this rate don't bother until they come out with a fold 12 maybe by then it will be a useable phone with decent specs.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for sharing your thoughts on the Galaxy Z Fold6, Matt. We appreciate your feedback regarding the screen brightness and usability of the front display, and we're committed to ensuring our products meet your expectations. Weighing in at 239 grams, the Galaxy Z Fold6 is lighter and slimmer than its predecessor, the Galaxy Z Fold5, making it more convenient to carry. It boasts a large 6.3-inch Cover Screen and a 7.6-inch Main Screen, ideal for high-powered productivity, thanks to its Galaxy AI capabilities. Whether you're watching videos or enjoying an immersive gaming experience, the Galaxy Z Fold6 is designed to enhance your enjoyment. Additionally, the upgraded processor significantly improves performance across the board, with a 17% boost in CPU performance, a 20% increase in GPU performance, and a remarkable 42% enhancement in NPU performance compared to the Galaxy Z Fold5. If your Z Fold6 screen isn't bright enough, the most likely reason is that the "Adaptive Brightness" feature is enabled, which automatically adjusts brightness based on ambient light. To adjust this, go to your phone settings, select "Display," and disable "Adaptive Brightness" to manually control the brightness level using the slider. Once, again, we really appreciate your feedback and hope to hear more from you in the future. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US