Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,240 Reviews)
Open Ratings Snapshot
Rating breakdown 5,240 reviews
5 Stars
4,059
4 Stars
876
3 Stars
194
2 Stars
52
1 Star
59
91%of customers recommend this product. 
(
1,001 out of 1,098
)
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Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
2 out of 5
2
Low-key Disappointed
on March 15, 2025
Posted by: Astella98
[This review was collected as part of a promotion.] I have been a member of Samsung since S2 series and I have stuck with the S series every year onwards and I decided to give the Zfold 6 and it gets Super nova hot in 15 min max of use to the point of minor skin irritation. I have to sit it in the cooler for 5 min just to hold it again. The battery drains rapidly due to the heat and the it won't charge because it's to hot. The size of the phone is great but not all apps will work with this phone as it would with other Samsung phones because it's a fold. So as a loyal Samsung brand user this phone is awful in comparison. 10/10 wouldn't get the fold or flip ever again.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 17, 2025
It's great to hear from you, Astella. Thank you for sharing your experience with the Galaxy Z Fold 6. We appreciate your loyalty to the Samsung brand and understand that transitioning to a new device can take some time. Samsung devices operate optimally within a specified temperature range. It's normal for the Galaxy Z Fold6 to feel warm, especially during activities like charging or intensive usage. While this warmth might seem concerning, it typically does not affect the device’s overall lifespan or performance. However, it's essential to keep your device within the recommended temperature range for the best experience. If you're experiencing rapid battery drain, consider checking background app activity or managing your settings to enhance battery life further. Overheating can also contribute to a shorter battery life. We understand that the unique foldable design may affect app compatibility compared to other smartphones. We ask that you ensure that your device and the apps are up to date with the latest software update available. We appreciate your feedback and encourage you to check out the link for tips to ensure your Galaxy Z Fold 6 operates at its best. If this persists, please be sure to reach out to us at Samsung Support. Thank you for being a valued member of the Samsung community! -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the unmatched camera
on March 18, 2025
Posted by: Jonjon3535
[This review was collected as part of a promotion.] Love the best camera I have seen on a phone and all the modes and features to edit the pictures after they are taken are amazing also.. Also the A.I. on this phone with Google assistant is unmatched. I can also say I have not had a faster phone every the apps open and load quicker than any phone I have seen even the "I What" phone isn't in the same rank since they have no folding phone to even compare. Keep it up Samsung!! I'm looking forward to the next generation Z-Fold.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Best Foldable on the market
on March 24, 2025
Posted by: spad3x
[This review was collected as part of a promotion.] Everything about this phone is phenomenal minus two things
1. the front screen is way too slim and a lot of apps don't scale properly to the thinner screen.
2. Why does this not have the same camera as the Ultra series? It's far more expensive and as the most premium offering in the lineup it should have the same camera as the top tier model.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 25, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6! It's fantastic to know that you find so much about this phone phenomenal. The Z Fold6 truly stands out with its innovative features, including the 7.6-inch Main Screen that offers an expansive and immersive experience, perfect for productivity and entertainment. The front screen, while slightly slimmer, has been designed with a 6.3-inch Dynamic AMOLED 2X display, providing a comfortable typing experience and vibrant visuals. Regarding the camera, the Galaxy Z Fold6 is equipped with a powerful triple-camera system, including a 50MP wide-angle lens, a 12MP ultra-wide lens, and a 10MP telephoto lens with 3x optical zoom. These cameras are enhanced by AI-powered features like Super HDR and ProVisual Engine, ensuring stunning clarity and detail in your photos. While it may differ from the Ultra series, the Z Fold6's camera system is optimized to deliver exceptional performance in a foldable design. Your feedback is valuable and helps us continue to make improvements. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
My review
on April 4, 2025
Posted by: ABDUL
from New York
Expertise:Intermediate
Verified Purchase:Yes
The phone is nice so many things is good about this but 2 things I don't like 1- it's th Battery not good big phone small Battery
2- this phone is just have it and it's com with Android 14
That's all
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Z fold 6 is buggy and slow. Look elsewhere.
on April 21, 2025
Posted by: Gregory
from Florida
Expertise:Expert
The z fold 6 is a downgrade from the z fold 5. The z fold 6 is slow, buggy and just unreliable.
Updates make this phone worse, not better. I could not be more disappointed in a flagship phone.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 21, 2025
Thanks for sharing your honest feedback regarding the Galaxy Z Fold6, Gregory. We understand that it can be frustrating if your phone is performing unusual. To enhance its performance, the Device Care feature can help by identifying apps that consume excessive battery, clearing unnecessary files, and closing background apps. Keeping the software updated to the latest version can also improve reliability and functionality. The Samsung Members app is another valuable resource for support, offering tools to optimize your experience. We hope these steps make a difference for you. Be sure to check out the link attached for specific instructions. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My favorite phone
on April 25, 2025
Posted by: Samia
from Alabama
Verified Purchase:Yes
I love this phone! I bought a Fold when they first came out in 2021, now it was time to replace it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 23, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold6, Samia! It’s fantastic to see that you've been a loyal Z Fold user ever since they first came out. We truly appreciate you taking the time to share such thoughtful feedback with us. With the Galaxy Z Fold6, we’ve enhanced everything you loved about the original, including incorporating Galaxy AI to make your experience even more seamless and intuitive. We can’t wait for you to dive in and discover all the amazing features the new Fold has to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I love it.
on May 4, 2025
Posted by: IvyN
from New York
Expertise:Beginner
Verified Purchase:Yes
It's my first Galaxy phone. I'm really like it. I recommend to buy it.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 5, 2025
We appreciate you taking the time to share your review of the Galaxy Z Fold6, Ivy! We're happy to know that you're enjoying it. The impressive 7.6-inch main display is perfect for multitasking, and Flex Mode allows for hands-free photos and video calls. With the powerful Snapdragon 8 Gen 3 processor, you’ll experience top-notch performance. We truly appreciate your recommendation and hope you continue to explore everything the Galaxy ecosystem has to offer! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on May 9, 2025
Posted by: Senthil
from .Boston
Expertise:Intermediate
Verified Purchase:Yes
Fantastic. Glad i bought it. Many features and easy navigation.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Thank you for your fantastic review of the Galaxy Z Fold6, Senthil! It's awesome to see that you’re enjoying its features and easy navigation. The Z Fold6 was designed with user experience in mind, and we’re particularly excited about the AI-driven tools it offers. Chat Assist helps streamline your conversations effortlessly, while Browser Assist keeps your online browsing organized. Plus, with Note Assist, managing and summarizing important notes has never been easier. Don't forget to explore the innovative Circle to Search with Google feature, which lets you quickly find information on any element you highlight on your screen. You might find it especially useful! Your satisfaction means a lot to us, and we appreciate you sharing your experience! If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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