Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,549 Reviews)
Open Ratings Snapshot
Rating breakdown 5,549 reviews
5 Stars
4,306
4 Stars
919
3 Stars
204
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,217 out of 1,325
)
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Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
3 out of 5
3
Dead pixel in less than a year, quality problems.
on April 30, 2025
Posted by: Xarp
Expertise:Intermediate
Honestly, as a student this phone was great and I loved all the changes they did with this phone compared to previous folds, but compared to The Zflip 5 that I had before this and s20 and s10, this phone came with problems. The phone scratches a lot more easily on the back, and the biggest issue is the dead pixle on the crease line. I have had the Zflip 3 and 5 and never had an issue with a dead pixel on my crease and I can say the same for all samsung phones I have had never having a dead pixel. I've had this phone for less than a year and have a dead pixel on the crease, I can see that online a lot of others have the same issue. The quality of the products has gone down a lot
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 2, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Xarp. We’re glad to see you loved the improvements compared to previous models, but we regret to learn about your concerns, particularly regarding the dead pixel on the crease and the back scratching more easily. We want you to have the best possible experience with your device. That’s why we offer Z Assurance, which provides a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Z Flip devices purchased in the U.S. before July 31, 2024. By registering your device with a Samsung account, you can take advantage of this offer. Please note that this promotion applies only to the interior folding screen and excludes repairs for the front screen or back glass. To access this service, simply visit Samsung’s support page, select ‘Start a Repair,’ and you’ll be guided through the process for either mail-in or walk-in service. If there are any additional damages, those will be assessed separately, and costs may apply if it’s deemed out of warranty. We genuinely appreciate your feedback, and we’re committed to enhancing our products and services. If you have further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
UI7 is trash
on May 4, 2025
Posted by: Sean
Expertise:Expert
Great phone until UI7 Update. I can't express how much I hate this "update" and Samsung for pushing it.... Previous UI was good, and a reason why I bought the phone.
Now apps are doing weird things, battery life decreased (never used routines), phone is hotter than ever, widgets don't fill their limited space, sounds are not crisp, there's limited customization, and pretty much everything that is outside of an app seems like trash- unfinished and not thought out.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6 and the recent UI7 update, Sean. We hate to see that the update didn't meet your expectations. One UI 7 introduces exciting new AI features and improved navigation that can enhance your overall experience. The updated Notification and Quick settings panels are designed to streamline your interactions, making it easier to access what you need. If you haven't yet explored the new connected device capabilities and AI options, we encourage you to give them a try. You might discover some functionalities that you truly enjoy. We appreciate your feedback and it's important to us that you have the best possible experience with your device. If you would like help navigating the new features or customizing your settings, we are here to assist at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy to use.
on May 6, 2025
Posted by: Erin
from Milwaukee, WI
Verified Purchase:Yes
Im very happy with my Z Fold 6. Pictures turn out great. AI features are cool. I received my full trade in money for my old phone. The wide screen is greeat for playing my online games. I like the pink color, I wish it was in purple! Im impressed with the phones over all features.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 7, 2025
We appreciate you taking the time to share thoughts on the Galaxy Z Fold6, Erin! It's great to see that you're enjoying the stunning camera quality and the cool AI features. We're glad you received the full trade-in value for your old device! It's awesome that you find the wide screen perfect for your online games. The Z Fold 6 truly transforms your gaming experience with its massive display, enhanced by Vision Booster technology that delivers powerful brightness and clarity even in broad daylight at a brightness level of 2600 nits. We appreciate your feedback on color options. While the pink is popular, we’ll definitely take note of your desire for a purple variant. Your excitement about the phone's features means a lot to us. Thank you for being a part of the Samsung family! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best
on May 10, 2025
Posted by: I am
Expertise:Intermediate
Can do three things at once...but was wondering if a "window" mode would be possible...running four apps at once, one for every corner...with a floating keyboard if possible.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Thank you so much for your review! We're ecstatic to hear about your experience with the Galaxy Z Fold6. When you unfold the Z Fold6 into tablet mode, it enables you to launch up to three apps simultaneously. You can also carry over two windows from phone to tablet mode seamlessly. This really enhances multitasking and makes managing your apps easier than ever. If you have any more insights or experiences to share, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Terrible Battery Life, Look at Another Phone.
on May 16, 2025
Posted by: Anonymous
from New England
Expertise:Expert
Verified Purchase:Yes
The battery life is just awful. I've turned off or down everything I can and the most I can get is 26 hours. If I use it for any game or video, I will be lucky to get 12 hours. My old Note 20 can get 2 days or more. The front small screen is much to small. The camera is good, and the speed of the processor is amazing. Not sure if I will keep it.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6! We understand how frustrating a shortened battery life can be, especially when you’re used to the impressive endurance of your Note 20. The unique design of the Z Fold6, including its stunning large screen, aims to deliver an immersive experience, but we know that finding the right balance with battery usage is key. If you're interested, there are several settings and optimizations available that could help enhance your battery performance. We encourage you to check out the link below for tips to get the most out of your Z Fold6. Your experience matters to us, and we appreciate your feedback! If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Z Fold 6, almost there but needs some work.
on July 1, 2025
Posted by: BrownbeastShah
[This review was collected as part of a promotion.] I've been using the Galaxy Z Fold 6 for almost a year now, and overall it's an impressive device. The design is sleek, the foldable display is stunning, and multitasking feels smoother than ever. It really feels like carrying a phone and tablet in one.
That said, there are a few areas where Samsung could improve. The front screen is still too narrow for comfortable typing and everyday use, it would be great to see a wider cover display in the next version. Battery life is decent, but for a phone at this level and price point, I expected more longevity throughout the day, especially with heavy use.
Lastly, while the camera is solid, it doesn’t quite match up to the S25 Ultra's performance. For a flagship device, the Fold deserves a flagship camera system.
Still, if you're into innovation and productivity, the Fold 6 is a powerful and unique option. Also the Galaxy AI is pretty neat and fun to play around with.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
This product does not have proper rations on the s
on July 8, 2025
Posted by: Michush
[This review was collected as part of a promotion.] The folded screen is too small, the big screen is too big. The proportions of a lot of the websites don't size properly and make the large screen unusable
Value
2 out of 5
2
Response from Samsung USBy R&R Team, July 10, 2025
How's it going, Michush? Thank you for sharing your thoughts on the Galaxy Z Fold6. We completely noted your frustrations with the screen sizes and how they impact your browsing experience. We’re proud of the innovations in the Z Fold6, which were designed to elevate your multitasking capabilities. The large main screen offers incredible versatility for productivity, while the cover screen provides quick access to apps and notifications. That said, we're excited to let you know that the upcoming Galaxy Z Fold6 takes things to the next level. With a cover screen now at 6.3 inches and a stunning 7.6-inch main display featuring a wider aspect ratio, we believe it will truly enhance the overall experience. We appreciate your feedback, and we’re always striving to make our devices better. If you have any other concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Too heavy, cumbersome to use, poor battery life
on July 24, 2025
Posted by: RGL62
Verified Purchase:Yes
Too heavy for pockets, cumbersome to use when open (but outside screen is too small when closed), poor battery life - dead after just 1/2 away from charger even though brand new
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 24, 2025
We really appreciate your candid feedback on the Galaxy Z Fold6, RGL62. We hate to see that you find the Z Fold6 a bit too heavy for your pockets and cumbersome to open, as well as small when closed. For your reference, the Z Fold6 is designed to be the lightest model in the Z Fold series at 239 grams and the thinnest at 5.6 mm. It offers a pocket-friendly silhouette and features an even brighter, impressive fold-out screen. In terms of battery life, the Z Fold6 is expected to offer up to 18 hours of internet usage time on both LTE and Wi-Fi, a typical battery capacity of 4,400 mAh, up to 77 hours of audio playback time wirelessly, and up to 23 hours of video playback time wirelessly. If you feel like your device has not met these standards, we recommend checking out the link attached for options to help optimize your phone's battery life. If you have any further concerns or questions about this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
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Written by a customer while visiting Samsung US
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