Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,236 Reviews)
Rating breakdown 5,236 reviews
5 Stars
4,056
4 Stars
876
3 Stars
193
2 Stars
52
1 Star
59
91%of customers recommend this product.
(
1,001 out of
1,098)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
1
Horrible screen
on February 25, 2025
Posted by: Gilllzare
[This review was collected as part of a promotion.] 3rd day i bought without any force or damage to itNetherlands main big screen stop working .
Value
1
Response from Samsung USBy R&R Team, March 5, 2025
Thank you for your honest feedback on the Galaxy Z Fold6, Gilllzare! We genuinely appreciate your insights, and we’re here to help you address your concerns and provide the best assistance we can. To better assist you, we would need to gather some additional information about your experience. This will allow us to understand your situation more thoroughly and offer tailored support. We also want to let you know about Samsung's Z Assurance program. If your device was purchased in the U.S. from an authorized distributor before July 31, 2024, you can benefit from a one-time discounted repair for the interior folding screen. To qualify, make sure you’ve registered your device with your Samsung account. Just a heads-up, this offer applies only to the original purchaser and does not extend to second-hand devices. Additionally, the Z Assurance specifically covers the interior folding screen and excludes other repairs such as the front screen or back glass. If you want to take advantage of this service, you can visit Samsung’s support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. Please keep in mind that any additional damages will be assessed separately, and if the device is deemed out of warranty, additional costs may apply. We’re here to help you through the process, so please feel free to reach out to us at Samsung Support and provide more details about your experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
It is a nice phone easy to use.
on February 25, 2025
Posted by: ShadowS77
[This review was collected as part of a promotion.] Nice thing that close to play on single screen is nice, load and looks donlook better
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6. It is wonderful to hear that you find the phone easy to use and enjoy the convenience of being able to play on the single screen when it is closed. We designed these features with versatility and simplicity in mind, so knowing they resonate with you is fantastic feedback. Your mention of the phone's load and overall look is also noted, and we appreciate you highlighting those aspects. At Samsung, we aim to balance functionality with sleek and thoughtful design, and your observations let us know we’re on the right track. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. Thank you for being a part of the Samsung family! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Looks great, works even better!
on February 25, 2025
Posted by: Anksabh
[This review was collected as part of a promotion.] The size is great and weight doesn't feel too much. It works fast and you have very seamless actions across apps , while working on either of the screens. Fits well in your pocket and it is very comfortable to use it with one hand as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ultimate portable entertainment device.
on February 25, 2025
Posted by: LoyalFollowerOfInnovation
[This review was collected as part of a promotion.] The efficiency of multitasking on this device is unrivaled the seamless actions across apps is made easy with the multiple windows one can use on their new device. The oled screen is top of the line with breathtaking contrast and depth. Working or entertainment is now brief to set up compared to other devices that limit you to a single task or function. I would never go back to another brand or line of products now that I experienced samsungs flagship phone, and you won't either try the fold 6 or previous models and you will not be let down especially because of the new galaxy ai expanding what a phone can do including audio eraser .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice product
on February 25, 2025
Posted by: Leydi1990
[This review was collected as part of a promotion.] Me funciona para mi trabajo y mi dia diario muy exelwnte aparato camara y muy resistente
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love it but...
on February 25, 2025
Posted by: Dontiger
[This review was collected as part of a promotion.] Mention the seamless action across apps, now brief, or audio eraser...
Now that I have that down it's a really great phone and I love the folding phones since I've had them for a couple years now, the seam down the middle does get annoying sometimes and my newest Z-Fold 6 just freaked out and died in the middle so now I'm using the front part of the phone. I have to get it fixed which is a big inconvenience for a truck driver so I'm still deciding whether folding phones are worth it or not.
Now that I have that down it's a really great phone and I love the folding phones since I've had them for a couple years now, the seam down the middle does get annoying sometimes and my newest Z-Fold 6 just freaked out and died in the middle so now I'm using the front part of the phone. I have to get it fixed which is a big inconvenience for a truck driver so I'm still deciding whether folding phones are worth it or not.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Don. We are thrilled that you are enjoying the seamless action across apps and the innovative audio eraser feature, as these are exactly the kinds of enhancements we aim to provide. We understand how important it is to have your phone functioning, especially since you're always on the road. Regarding the challenges you mentioned, we would like to highlight our Samsung Z Assurance program. This program offers a one-time discounted repair for the interior folding screen on Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To take advantage of this offer, ensure that your device is registered with a Samsung account. While this promotion is focused on the interior folding screen, additional concerns can also be assessed. You can schedule your repair through our support page by selecting 'Start a Repair' and following the instructions for either a walk-in or mail-in service. If you would like assistance with scheduling, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
One of the best phones yet
on February 25, 2025
Posted by: Samsung78Lover
[This review was collected as part of a promotion.] I have been a doubt owner of the folds but his ZFold 6 has been one of the best yet... from the quick video quality to the fastness of the processor. I am & will always be a samsung owner.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on February 25, 2025
Posted by: RogueHare
[This review was collected as part of a promotion.] As a phone it is the best. As a multitasking device it's amazing! When i take photos they always come out better than I thought. The speed of the phone is incredible. Would never get another brand. I use only Samsung products from my phone, ear buds, watch, and tv. Absolutely seamless! Samsung Dex is awesome and I use it daily for my work station. Just the best eco system ever!
Thank you for making my life easier with AI and the ability to open up my screen to almost tablet size. Great!!!
Value
5
Written by a customer while visiting Samsung US