Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,554 Reviews)
Rating breakdown 5,554 reviews
5 Stars
4,310
4 Stars
920
3 Stars
204
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,216 out of
1,324)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
3
Could be better
on November 20, 2024
Posted by: Trents Galaxy
from Olympia, WA
Expertise:Expert
So i bought this phone as soon as it was available i traded in my z fold 5 which was a really solid phone. So I've noticed some pros and cons mostly cons compared to the z fold 5. The z fold 5 worked great for calls. All my calls came in clear and fine. On the Z fold 6 I've noticed my calls aren't as clear as the z fold 5. Could be just my specific phone maybe mine is defective but calls aren't as clear. 2nd i download a lot of movies on my phone then mirror them on the TV. Never had a problem doing this on the Z Fold 5 the movies came in clear and smooth. The z fold 6 on the other hand for some reason as I'm watching the mirrored movie on my TV every once and a while it skips or lags and of course it's super annoying especially since this phone is supposed to be better and faster. I never had that problem with the Z Fold 5. I'm just hoping maybe I got a defective model and if someone from samsung is reading this I would love to send this phone back and replace it to see if it was just the phone I got. The only better thing this phone does compared to the Z Fold 5 is play video games better. I tried to play the Wind Waker on the Z Fold 5 and it skipped way too much but on the Z Fold 6 it actually works great so props to that. Being able to play a gamecube game like that on ur phone is pretty cool. I love the fold phones and I get a ton of compliments when people see mine. When I show people pictures they say wow what phone is that. I've owned the Z Fold 2, 4, 5, and now 6 and honestly until they make a tri fold or slide phone this will be the only phone I will ever buy again. I would of gave the Z Fold 5 a 4 star rating cause they can always make it better but I really hope samsung will read this and consider trading me another Z Fold 6 for the one i have because I think i got a bum phone. That's why I gave MY Z Fold 6 a 3 star rating and that's too bad. 😕
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there Trents ,
Thanks for taking the time to review your Samsung Galaxy Z Fold6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen, taking an unexpected dip in the neighbor's pool with your phone in hand, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Talk about peace of mind! Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Thanks for taking the time to review your Samsung Galaxy Z Fold6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen, taking an unexpected dip in the neighbor's pool with your phone in hand, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Talk about peace of mind! Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Edwin
from Carmichael, CA
Expertise:Expert
Verified Purchase:Yes
Samsung has always made high-quality devices, and this is no different. This is my first folding phone, I've always been hesitant because of the hinge and screen technology, but it was something I wanted to try.
This, by no means, is the perfect folding phone, and you can still see the crease, but it definitely seems like its come a long way based on other's comparisons.
I'm a fan of having a large screen when unfolded to see my google sheets, which was hard to do/navigate in my Galaxy S24 Ultra. The front screen is nothing to write about, as it is smaller (sadly), but I am finding it easier to navigate using 1 hand. So lots of the gestures I use to navigate or on Outlook are much easier to perform.
I am definitely a fan of this phone, and would say if you are upgrading from an older phone, i.e. Ultra S21 or older fold, then I would recommend giving this a try, but if your primary phone is S23/S24 Ultra, upgrading is up to your personal preference.
I did swap my phone, because I couldn't pass up on the deal, and as mentioned in the beginning, really wanted to give a Fold phone a try.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Aaron
from Chandler, Arizona
Expertise:Expert
Verified Purchase:Yes
Having nearly every full that's been made so far I can honestly say this is the best hold yet and the Galaxy AI is just some incredibly useful and resourceful tool I don't think there's anything I'd change about this cold at all it feels great in the hand nice and thin but yet sturdy it doesn't feel bulky or overly cumbersome the display is just gorgeous really Samsung knocked it out of the park this time I couldn't be a happier
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: NedS
from Seattle WA
Expertise:Beginner
Verified Purchase:Yes
I likes it much, it is very fast, you can run more than one apps at the same time. Also when you want to do something with app or you wan to watch something the big screen is very perfect for this purpose. Thanks
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kiwistyle
Verified Purchase:Yes
So far I am loving the fold. The screen is large and that is what attracted me to it. It can fold to a great size and it can be used in so many ways. I am not a phone buff where I need to do intricate stuff. The entire process to get my phone went as planed and came in earlier than expected.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Iowa Man
from Iowa
Expertise:Expert
Verified Purchase:Yes
The 3 big improvements over my Fold 3:
1. Camera is worlds better. Clearly a multi-generational leap in processing and the return of the 3x telephoto
2. Screen gets WAYYYYY brighter
3. The hinge feels so much nicer and it folds close to flat!
1. Camera is worlds better. Clearly a multi-generational leap in processing and the return of the 3x telephoto
2. Screen gets WAYYYYY brighter
3. The hinge feels so much nicer and it folds close to flat!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Like it, but would love better battery performance
on November 21, 2024
Posted by: JohnnyCarnivore
from Phillipsburg, NJ
Expertise:Intermediate
The Z Fold 6 battery life is inferior in comparison to the Z Fold 5 I just had. My habits of use appear to be within minutes when looking at use per week and the 5 battery % would be at 82 to 85% and the 6 is all the way down to the low 50s. The other concern is the phone shut off by itself on the 2nd day I owned it and would not turn on with the power button and took over an hour for a soft reboot to work: it's been about 2 weeks since that happened and it hasn't happened again. I like the phone, it's function, the slimmer hinge, the front screen is easier to read, and the only downside for me is the darn battery life. It's still worth getting, but some people who use the phone more may find the battery doesn't work for them.
Written by a customer while visiting Samsung US
Posted by: Dylan
from Alabama
Expertise:Intermediate
Verified Purchase:Yes
First folding phone. I've been enjoying it so far it's a good phone. Probably will not go back regular phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US