Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,240 Reviews)
Rating breakdown 5,240 reviews
5 Stars
4,059
4 Stars
876
3 Stars
194
2 Stars
52
1 Star
59
91%of customers recommend this product.
(
1,001 out of
1,098)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
2
Useless narrow folded front display, Poor camera,
on December 19, 2024
Posted by: TanNYC
from New York
Expertise:Intermediate
Verified Purchase:Yes
I don't know why Samsung design team making front display so narrow. It's too narrow to use as a phone when folded. People does not use inner screen on the way in busy envirnoment. This is one of the most expensive premium phone that has useless narrow folded front display, poor camera. Premium money should have premium wider front display and superior camera. Wake up Samsung team!! Please make front display more wider close to Galaxy S24 Ultra.
Features
4
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, December 19, 2024
Thank you for sharing your thoughts on the Galaxy Z Fold6, TanNYC. We understand the importance of a practical design for users on the go. The Galaxy Z Fold6 boasts an innovative and versatile design, offering the unique advantage of a compact exterior along with a large, immersive inner display that enhances multitasking and productivity. For mobile gaming enthusiasts, the Z Fold6 transforms into a powerful gaming device with its massive screen. Thanks to Vision Booster, the brightness and clarity of the display are exceptional, even in broad daylight, reaching up to 2600 nits and making it 1.5 times brighter than its predecessors. Additionally, the Galaxy Z Fold6 features the fastest processor available in a Galaxy smartphone. Experience silky-smooth gaming performance with Vulkan technology, even in AAA games, as the Snapdragon® 8 Gen 3 for Galaxy delivers stunning graphics. Our design team continually strives to enhance user experience, which includes optimizing the front display for quick access to notifications and essential features. Your insights are invaluable as we continue to innovate and meet the needs of our users. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Still has inner screen problems
on March 27, 2025
Posted by: DrPatrick
Expertise:Expert
I wanted to buy the fold since it first was invented. But I didn't want to get it to find out that the screen brakes or anything like that. So I figured they ironed all the bugs out. By the time the Galaxy fourth fold came out, but this inner screen got a black.in it and then it got bigger and bigger. It was covered on the warranty, and they replaced it, and yet I didn't get the 5 because I was hesitant because of the problem with the inner screen on the floor that I had but the problem didn't happen again. And I figured the 6 they really got their stuff together, but here I am on the warranty, talking on a phone review on a replacement phone because the inner screen broke again. Now if the phone looks perfect, there's no scratches or anything on the phone I don't abuse the phone, I'm a professional. Don't work in any kind of an industry where the phone could get hit or anything. I do have a Samsung case on it. And yet the inner screen decided to the bed, you know what? I mean, so I can't give this. Even 4 stars, because by now, they should've figured this problem out with the screen. I don't understand why the problem persists, but this will be the last fold that I own. I used to have the note. I love the note. I always got the note and then the fold came out and it was better than the note, but it didn't have a pen that it had a pen. And that was the four, and my even though the pen had to be in the case it wasn't part of the phone I was okay with that.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R Team, March 27, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, DrPatrick. We truly value your honest feedback and understand your concerns regarding the durability of the inner screen. It is disappointing to hear that you've encountered similar cases across multiple generations of the Fold, despite being a careful and professional user who uses a Samsung case. The Galaxy Z Fold6 incorporates enhanced measures to improve screen durability, but we recognize your frustrations and appreciate you bringing them to our attention. We encourage you to take advantage of the Galaxy Z Assurance program, which offers a one-time interior folding screen repair for eligible customers within two years of purchase at a discounted price. If the damage is covered under Samsung’s standard limited warranty, the repair will be completed at no cost to you. To initiate the repair, log in to your My Samsung account, select your device under the “My Products” section, and use the “Request Service” option. You can also visit Samsung’s support page to schedule a walk-in repair or mail-in your device for service. Your feedback regarding screen durability is incredibly important for shaping future innovations, and we appreciate you sharing your thoughts. If you need any further assistance or guidance, please do not hesitate to reach out to us at Samsung Support. Thank you for being part of the Samsung community and for trusting us to address your concerns. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Ken A
Verified Purchase:Yes
Phone has great features. I wish the battery lasted longer and it needs a bigger front screen. I tried it and prefer the ultras.
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Ken! We see that you expressed some concerns about your phone's battery. To extend battery life, there are several features you can use, such as Adaptive Brightness, which adjusts screen brightness automatically based on your surroundings. You can also enable Power Saving mode, which limits background activity, adjusts CPU speed, and reduces screen brightness to help the battery last longer. Be sure to check out the link attached for more tips to help optimize your phone's battery life. While the front screen is slightly bigger compared to previous models, we appreciate your feedback as we continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Posted by: joey
from IL
Expertise:Intermediate
Verified Purchase:Yes
When I got this phone, I thought it was great, thinner than I thought, especially after opening it, like holding a tablet! The hints are still more obvious, especially in the sun, but within the acceptable range; to say an unacceptable place, the camera, is worse than my s23u, especially telephoto and wide angle. Overall, acceptable, hopefully the next generation of upgraded cameras
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
The Samsung Galaxy Z Fold 6 is an exceptional device, seamlessly merging smartphone functionality with tablet versatility. Its stunning display stands out, with the outer screen perfect for quick tasks and the inner screen providing a vibrant, expansive view for videos, reading, and multitasking.Performance is top-notch, handling everything from gaming to productivity apps effortlessly. Multitasking is a breeze, boosting productivity significantly. The build quality is excellent, with a robust hinge and a sleek, premium design that’s surprisingly sturdy.Battery life is impressive, lasting all day with heavy use, and the fast charging feature is incredibly convenient. The versatile camera setup captures stunning photos in any condition.Overall, the Galaxy Z Fold 6 is a game-changer, offering a glimpse into the future of mobile technology. Highly recommended for anyone seeking the best of Samsung’s innovation.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Bad features!G
on August 3, 2024
Posted by: G man
The only problem is holding a charge. It needs a better battery. The battery will run down fast especially when using the full screen. Buyer's beware!
Response from Samsung USBy Social Commerce, August 6, 2024
Hi there G,
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold6. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold6 offers up to 23 hours of video playback or up to 77 hours of audio playback with its 4,400mAh battery compared to its predecessor which offers up to 21 hours of video playback or up to 74 hours of audio playback with its 4,400mAh battery. Though the Galaxy Z Fold6 features the same 4400mAh battery as Galaxy Z Fold5, an advanced processor allows for more efficient power usage. Pretty amazing, right? If you are experiencing less than expected operational times when it comes to your battery life, feel free to check out "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can optimize the life of your Galaxy battery. Do not hesitate to contact Samsung Support if you have any questions for us or if you would like any further assistance after reviewing these resources. Thank you for being a loyal Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold6. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold6 offers up to 23 hours of video playback or up to 77 hours of audio playback with its 4,400mAh battery compared to its predecessor which offers up to 21 hours of video playback or up to 74 hours of audio playback with its 4,400mAh battery. Though the Galaxy Z Fold6 features the same 4400mAh battery as Galaxy Z Fold5, an advanced processor allows for more efficient power usage. Pretty amazing, right? If you are experiencing less than expected operational times when it comes to your battery life, feel free to check out "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can optimize the life of your Galaxy battery. Do not hesitate to contact Samsung Support if you have any questions for us or if you would like any further assistance after reviewing these resources. Thank you for being a loyal Samsung customer.
- Debra
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https://smsng.us/X-Messages
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Posted by: Galaxy
Verified Purchase:Yes
New phone makes crunching sound when unfolding or folding right out of the box.
No, I would not recommend this to a friend.
Value
2
Response from Samsung USBy Social Commerce, July 30, 2024
Greetings Galaxy,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is good for those unexpected situations we may find ourselves in, like forgetting your phone in the seat of your Uber on your way to catch your flight, or having your device stolen from your bag, taking a dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in the groceries. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support. We're always here for you! Thank you for choosing Samsung.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
smsng.us/Samsung-Care-Plus
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is good for those unexpected situations we may find ourselves in, like forgetting your phone in the seat of your Uber on your way to catch your flight, or having your device stolen from your bag, taking a dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in the groceries. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support. We're always here for you! Thank you for choosing Samsung.
- Debra
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Written by a customer while visiting Samsung US
Posted by: Lili alanis
from Texas
Expertise:Beginner
Verified Purchase:Yes
It's not to my liking, it's very, very small, the main screen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 7, 2024
Greetings Lili,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Cover Screen on the Fold6 is now 6.3" versus 6.2" on the Fold5 while the Main Display is 7.6". If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Cover Screen on the Fold6 is now 6.3" versus 6.2" on the Fold5 while the Main Display is 7.6". If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
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Written by a customer while visiting Samsung US