Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,548 Reviews)
Rating breakdown 5,548 reviews
5 Stars
4,306
4 Stars
918
3 Stars
204
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,217 out of
1,325)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Posted by: AshB
from Philadelphia PA
Expertise:Expert
Verified Purchase:Yes
Best foldable I have ever used. AI feature are very helpful to manage day to day task. Build and quality of hardware is amazing.
Best device I have used till date.
Best device I have used till date.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dr Og
from MD
Expertise:Expert
Verified Purchase:Yes
The best foldable phone ever. I love the design, the weight and the appearance
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Like the phone, but..
on November 14, 2024
Posted by: MotoAmerica333
[This review was collected as part of a promotion.] I had a zfold 2 for 4 years without a problem but I could tell that after heavy use it was time to replace my older phone. I switched to the zfold 6 and felt and looked the same as my phone from 4 years ago but with some Galaxy AI software updates. About 90 days later the pixels and lines in my screen showed up, so Samsung sent me to a phone repair store which was not happy to have me thus making me feel uncomfortable. The repair store said I need a new screen and it could be weeks or months for me to get another screen as 351 screens were already backordered. I said if it is easier for them I would be happy to accept any available color and the gentleman happily smiled saying he was charging me full price for a defective phone. I politely replied why do you want to do that to me since you already know I am not picky with the color. He told me to come back in a couple weeks to renew my backordered part. So thus I still wait trying to get my new defective phone fixed someday 😒
Value
3
Response from Samsung USBy Social Commerce, November 15, 2024
Aloha MotoAmerica333,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. Our partners at UbreakIfix are also available to assist you with your repair needs. Please take a moment to review, "Care for your Samsung foldable phone" and "Pink lines or dead pixels on Galaxy phone or tablet's display" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, let us know by reaching out to Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://www.ubreakifix.com/
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshoot/TSG10001447/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. Our partners at UbreakIfix are also available to assist you with your repair needs. Please take a moment to review, "Care for your Samsung foldable phone" and "Pink lines or dead pixels on Galaxy phone or tablet's display" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, let us know by reaching out to Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://www.ubreakifix.com/
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshoot/TSG10001447/
Written by a customer while visiting Samsung US
Posted by: John
from Chardon, Ohio
Expertise:Expert
Verified Purchase:Yes
I used it for less than 1 hour before it became unresponsive. I tried to restart it , but it would not power back on.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 29, 2024
Aloha John,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. When you have the opportunity available, take a look at "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your display. Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it’s not responding when you are pressing the Power button, take a look at "Samsung phone or tablet will not power on or off" to conduct some quick troubleshooting steps on your device. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshoot/TSG10001468/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. When you have the opportunity available, take a look at "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your display. Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it’s not responding when you are pressing the Power button, take a look at "Samsung phone or tablet will not power on or off" to conduct some quick troubleshooting steps on your device. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshoot/TSG10001468/
Written by a customer while visiting Samsung US
Customer Rating
5
BEST OF THE BEST
on July 24, 2024
Posted by: KNOWLEDGE23
bought this fold6 and am so happy that I did. Just PERFECT
Written by a customer while visiting Samsung US
Posted by: Femi
from NJ
Expertise:Expert
Verified Purchase:Yes
The device is great. Has all the bells and whistles. Great picture quality, more sturdy, slimmer, with many other worthwhile features.
The battery life gives me concern. Maybe there's an issue with the one I got. Audio is low too. A very good device though.
The battery life gives me concern. Maybe there's an issue with the one I got. Audio is low too. A very good device though.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Was never sold on "Foldable" phones until now!
on September 10, 2024
Posted by: OniKyanAE86
from Tucson, AZ
Expertise:Expert
Verified Purchase:Yes
I have been a Note user up to the Note20 Ultra 5G and was (still) very disappointed that Samsung got rid of this series. The addition to of the Z Fold series looked interesting to me, but the longevity of a folding screen has kept me away.
After finally seeing that it's now in it's 6th generation, I finally decided to give it a try and ordered one. I have to say that it's pretty amazing. It feels like you have two devices in one, a regular phone when closed and by opening it up you then have a mini tablet. Only wish that it had a built-in stylus and memory card storage expansion.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: The Dude
Verified Purchase:Yes
Great phone! While folded, I love the "narrow" screen and have zero issues texting on it.
Unfolded, the extra screen space makes multitasking enjoyable, nonetheless, the various abilities to quickly blend other apps into workflow or media indulging.
Icing on the cake is the AI's are there when you want them and not intrusive. AND, the OS customizations are fantastic.
Unfolded, the extra screen space makes multitasking enjoyable, nonetheless, the various abilities to quickly blend other apps into workflow or media indulging.
Icing on the cake is the AI's are there when you want them and not intrusive. AND, the OS customizations are fantastic.
I would recommend this to a friend!
Design
5
Written by a customer while visiting Samsung US