Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,236 Reviews)
Open Ratings Snapshot
Rating breakdown 5,236 reviews
5 Stars
4,056
4 Stars
876
3 Stars
193
2 Stars
52
1 Star
59
91%of customers recommend this product. 
(
1,001 out of 1,098
)
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Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
Nice phone
on May 9, 2025
Posted by: Senthil
from .Boston
Expertise:Intermediate
Verified Purchase:Yes
Fantastic. Glad i bought it. Many features and easy navigation.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Thank you for your fantastic review of the Galaxy Z Fold6, Senthil! It's awesome to see that you’re enjoying its features and easy navigation. The Z Fold6 was designed with user experience in mind, and we’re particularly excited about the AI-driven tools it offers. Chat Assist helps streamline your conversations effortlessly, while Browser Assist keeps your online browsing organized. Plus, with Note Assist, managing and summarizing important notes has never been easier. Don't forget to explore the innovative Circle to Search with Google feature, which lets you quickly find information on any element you highlight on your screen. You might find it especially useful! Your satisfaction means a lot to us, and we appreciate you sharing your experience! If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy to use.
on May 6, 2025
Posted by: Erin
from Milwaukee, WI
Verified Purchase:Yes
Im very happy with my Z Fold 6. Pictures turn out great. AI features are cool. I received my full trade in money for my old phone. The wide screen is greeat for playing my online games. I like the pink color, I wish it was in purple! Im impressed with the phones over all features.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 7, 2025
We appreciate you taking the time to share thoughts on the Galaxy Z Fold6, Erin! It's great to see that you're enjoying the stunning camera quality and the cool AI features. We're glad you received the full trade-in value for your old device! It's awesome that you find the wide screen perfect for your online games. The Z Fold 6 truly transforms your gaming experience with its massive display, enhanced by Vision Booster technology that delivers powerful brightness and clarity even in broad daylight at a brightness level of 2600 nits. We appreciate your feedback on color options. While the pink is popular, we’ll definitely take note of your desire for a purple variant. Your excitement about the phone's features means a lot to us. Thank you for being a part of the Samsung family! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
All Electronics
on May 6, 2025
Posted by: BT63
from Jacksonville NC
Expertise:Intermediate
Verified Purchase:Yes
The service was great and I have always enjoyed doing business with Samsung
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Z fold4 screen breaked
on May 5, 2025
Posted by: John
from California
Expertise:Intermediate
Do not buy a phone that fold. My z-fold 4 hinge got wonky exactly two and half year later--long enough to outlive the warranty. online description durability at least 200k folds or 10years of approximate use. Now there's an ugly black line running down the screen along the hinge then all screen is out. And Samsung's cost for repair? The price of the phone. It doesn’t matter that I treated this phone like royalty with full screen protectors, fold phones have a timer on how many times you can open it. It's like a pre-set lifespan, and there’s nothing you can do about it.
Samsung needs to improve foldable phone screen quality
Features
4 out of 5
4
Performance
1 out of 5
1
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 6, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, John. We genuinely understand your concerns about the durability of foldable phones, especially considering your past experience with the Z Fold 4. We want to reassure you that the Flex hinge on the Z Fold 6 is designed to endure over 200,000 folding and unfolding cycles on average. This means that, if used around 100 times a day, your device should last for over five years. To support our valued customers, we also offer the Samsung Z Assurance program, which includes a one-time discounted repair for the interior folding screen of devices purchased in the U.S. from authorized distributors before July 31, 2024. If you haven’t already, make sure to register your device with a Samsung account to take full advantage of this program. If you decide to explore this option, you can easily access the service by visiting the Samsung support page. From there, you can select ‘Start a Repair’ and choose between walk-in or mail-in service. While this offer specifically addresses the interior folding screen, any additional concerns you may have will be assessed separately. Our team is dedicated to ensuring you receive the best support possible. We appreciate your loyalty to the brand, and we're here to help! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
UI7 is trash
on May 4, 2025
Posted by: Sean
Expertise:Expert
Great phone until UI7 Update. I can't express how much I hate this "update" and Samsung for pushing it.... Previous UI was good, and a reason why I bought the phone.
Now apps are doing weird things, battery life decreased (never used routines), phone is hotter than ever, widgets don't fill their limited space, sounds are not crisp, there's limited customization, and pretty much everything that is outside of an app seems like trash- unfinished and not thought out.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6 and the recent UI7 update, Sean. We hate to see that the update didn't meet your expectations. One UI 7 introduces exciting new AI features and improved navigation that can enhance your overall experience. The updated Notification and Quick settings panels are designed to streamline your interactions, making it easier to access what you need. If you haven't yet explored the new connected device capabilities and AI options, we encourage you to give them a try. You might discover some functionalities that you truly enjoy. We appreciate your feedback and it's important to us that you have the best possible experience with your device. If you would like help navigating the new features or customizing your settings, we are here to assist at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I love it.
on May 4, 2025
Posted by: IvyN
from New York
Expertise:Beginner
Verified Purchase:Yes
It's my first Galaxy phone. I'm really like it. I recommend to buy it.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 5, 2025
We appreciate you taking the time to share your review of the Galaxy Z Fold6, Ivy! We're happy to know that you're enjoying it. The impressive 7.6-inch main display is perfect for multitasking, and Flex Mode allows for hands-free photos and video calls. With the powerful Snapdragon 8 Gen 3 processor, you’ll experience top-notch performance. We truly appreciate your recommendation and hope you continue to explore everything the Galaxy ecosystem has to offer! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New upgrade
on May 3, 2025
Posted by: Dawn
from Springhill, FL
Expertise:Expert
Verified Purchase:Yes
Love my new Galaxy Z fold 6 it was an upgrade from the z fold 4. All the new upgrades are fantastic
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 6, 2025
Thank you for sharing your excitement about the Galaxy Z Fold6, Dawn! It’s great to see you’re enjoying the upgrades from the Z Fold4. You’ll really appreciate how the Z Fold6 utilizes AI to enhance your experience across various apps. For instance, the AI Zoom feature on the camera ensures you capture stunning images, while Photo Assist intelligently fills in backgrounds and helps manipulate objects in your photos. If you’re using it for productivity, the Interpreter tool is a game-changer for real-time translations during conversations, even without an internet connection. Live Translate makes your calls seamless, and the Composer feature for Chat Assist helps you draft messages quickly. Plus, with Note Assist, you can easily transcribe recordings and keep your notes organized. We hope you enjoy exploring all these fantastic features your Z Fold6 has to offer! For any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I done got the 5 so I had to get the 6😁
on April 30, 2025
Posted by: David R
from Southwest Oklahoma
Verified Purchase:Yes
I owned a Fold 5 and really liked it. I had it for a little under two years. But when Samsung gave me an offer I couldn't refuse, I got the 6, and so far it's great. Not much difference from the 5, but you'd be surprised how much difference two centimeters makes.
Response from Samsung USBy R&R Team, May 1, 2025
It's great to hear from you, David. Thank you for sharing your thoughts on the Galaxy Z Fold6! It's great to see that you're enjoying the upgrade so far. You mentioned the slight differences, but one of the standout features of the Z Fold6 is its lighter and slimmer design, weighing in at just 239 grams. This makes it much more pocketable than the Z Fold5, which we hope you find convenient for everyday use. Additionally, the performance enhancements are impressive with a 17 percent improvement in CPU performance, a 20 percent boost in GPU, and a remarkable 42 percent increase in NPU capabilities compared to the Z Fold5. These upgrades ensure a smoother and more efficient experience whether you are multitasking or enjoying your favorite apps. We hope to hear more from you in the future. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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