Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,548 Reviews)
Rating breakdown 5,548 reviews
5 Stars
4,306
4 Stars
918
3 Stars
204
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,217 out of
1,325)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Posted by: Mkwesi
from Dallas-Fort, TX
Expertise:Intermediate
Verified Purchase:Yes
My Pix quality is so clean and clear even at night
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Overall awesome phone
on August 26, 2024
Posted by: IceCold1225
[This review was collected as part of a promotion.] I have been buying the fold series since it originally launched. Can't imagine going back to a regular phone. The fold itself is probably my favorite feature simply because it makes it a mini tablet. I honestly wouldn't mind if it got a little bigger. The main screen size makes it great for streaming live events or movies. Audio quality is good going forward I would like a louder speaker if possible. The galaxy ai features are nice I haven't use all of them the one I use most regularly is in samsung health. I've brought several of my friends and family into the galaxy fold family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
one more worse samsung product
on August 12, 2024
Posted by: Anonymous
from San Diego, CA.
Expertise:Expert
I pre-ordered the Galaxy Fold 6 (512GB) and received it on July 19th. After using it until August 11th, I'm disappointed with its performance. It frequently disconnects from my car's Bluetooth, overheats often, and has significantly worse battery life and stability compared to the Fold 5. The Fold 6 also doesn't unfold to a full 180 degrees and I've encountered numerous app issues. Based on my experience, I strongly advise against purchasing this phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 12, 2024
Hello Dmitrii,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can connect your Galaxy phone to your car in a variety of ways, such as, Bluetooth, USB or AUX cables, or the Android Auto app. If you’re having trouble connecting your phone to your car, take a look at "Connect your Galaxy phone to a car" and "Unable to connect Galaxy phone to a car" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your device. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please also take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. Though the Fold6 features the same 4400mAh battery as Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. If you're experiencing less than anticipated battery life, also check out "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can optimize the life of your Galaxy battery. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you would like any further assistance after reviewing the resources that have been shared or if you have any questions for us, feel free to reach out to Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00048972/
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can connect your Galaxy phone to your car in a variety of ways, such as, Bluetooth, USB or AUX cables, or the Android Auto app. If you’re having trouble connecting your phone to your car, take a look at "Connect your Galaxy phone to a car" and "Unable to connect Galaxy phone to a car" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your device. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please also take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. Though the Fold6 features the same 4400mAh battery as Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. If you're experiencing less than anticipated battery life, also check out "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can optimize the life of your Galaxy battery. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you would like any further assistance after reviewing the resources that have been shared or if you have any questions for us, feel free to reach out to Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00048972/
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed ~ Samsung Z Fold 6 Is Not Worth $
on July 28, 2024
Posted by: Melisss C
from Myrtle Beach SC
Expertise:Expert
I am one of Samsung's biggest fans. I was excited to hear that Samsung came out with the newest Z Fold 6. I made the mistake of ordering it online vs checking it out at the store. Positives: Easy to transfer data from old phone to new phone. Negatives: The Z Fold 6 screen view is horrible. Trust me when I say I tried many variations to make the view better. The keyboard requires a harder tap. Samsung also added many restrictions and not all apps work well with the changes Samsung made. When opening the phone to the wider screen, user will find it to be clunky to open. Suffice to say, I returned the phone yesterday and end up getting the Samsung 24 Ultra that is not only amazing, but also provides the Samsung features that I am used to having plus a better camera.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 29, 2024
Hey Melisss,
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. You can also choose which apps you want to use in the full screen aspect ratio. From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. You can adjust your touch screen settings. From Settings, tap Accessibility > Interaction and dexterity and tap an option: * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. For your convenience, I have included a link below that included your device manual for your records. If you would like to share any additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/downloads/
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. You can also choose which apps you want to use in the full screen aspect ratio. From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. You can adjust your touch screen settings. From Settings, tap Accessibility > Interaction and dexterity and tap an option: * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. For your convenience, I have included a link below that included your device manual for your records. If you would like to share any additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from WV
Expertise:Intermediate
Verified Purchase:Yes
I enjoyed using the large display and was impressed by the speakers and screen brightness. Unfortunately, the battery life is simply too short. I easily ran through 130% of the battery daily, something which never happened on my previous phone.
At this price point, I can’t recommend this phone for anyone that cares about battery life.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 7, 2024
Aloha Jacob,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Z Fold6 offers a 4,400mAh battery that will allow you up to 23 hours of video playback or up to 77 hours of audio playback. If you are experiencing less than expected operational times when it comes to your battery life, take a moment to review "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can optimize the life of your Galaxy battery. If you would like any further assistance after reviewing the resources that have been shared, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Z Fold6 offers a 4,400mAh battery that will allow you up to 23 hours of video playback or up to 77 hours of audio playback. If you are experiencing less than expected operational times when it comes to your battery life, take a moment to review "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can optimize the life of your Galaxy battery. If you would like any further assistance after reviewing the resources that have been shared, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
4
A Great User Experience
on August 16, 2024
Posted by: Ken_g
Expertise:Expert
The Fold6 is my first folding device and I absolutly love it! The new refined design got me to purchase it. The performance, usage experience, and build quality of this thing has me hooked. I for one like the cover screen size, it makes the phone comfortable to hold, put in a pocket, and you still have a decent screen size to get things done. When opened, it's a whole new world! Gaming is spectacular on the main display. I do wish it had more powerful optical zoom camera and a macro lens though, which is the reason for 4 out of 5 stars. I'll miss those on my S24U.
Would I recommend the Fold6? Yes, yes, and yes!
Would I recommend the Fold6? Yes, yes, and yes!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Zflodablex
from Reading, PA
Verified Purchase:Yes
Phone is really great i enjoying it so far but the camera and battery leave alot to be desired
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Waiting to trade
on August 26, 2024
Posted by: Shaun1901
[This review was collected as part of a promotion.] I purchased the Z Fold 6 at launch and I've had it for a month or so now. I'm not going to keep this device. In February 2025, it will be traded. I don't understand how the outside screen isn't
S PEN-able. I never use the inside big screen. Plus it's very disappointing that users will have to purchase separate S Pens. This device isn't for me, come on S25.
S PEN-able. I never use the inside big screen. Plus it's very disappointing that users will have to purchase separate S Pens. This device isn't for me, come on S25.
Value
2
Response from Samsung USBy Social Commerce, August 29, 2024
Hey Shaun1901,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Fun fact: The S Pen enables productive usage of Galaxy AI. While the S Pen is supported on the Main Screen, the Galaxy Z Fold6 does not come with an S Pen, as you know. You can purchase the S Pen Fold Edition or S Pen Case to enjoy smooth notetaking and perform Air Commands. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/smartphones/galaxy-z-fold6/accessories/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Fun fact: The S Pen enables productive usage of Galaxy AI. While the S Pen is supported on the Main Screen, the Galaxy Z Fold6 does not come with an S Pen, as you know. You can purchase the S Pen Fold Edition or S Pen Case to enjoy smooth notetaking and perform Air Commands. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/smartphones/galaxy-z-fold6/accessories/
Written by a customer while visiting Samsung US