Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,236 Reviews)
Open Ratings Snapshot
Rating breakdown 5,236 reviews
5 Stars
4,056
4 Stars
876
3 Stars
193
2 Stars
52
1 Star
59
91%of customers recommend this product. 
(
1,001 out of 1,098
)
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Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
4 out of 5
4
Very b good features and
on May 21, 2025
Posted by: Vicbrick
Very good cellphone and hads alot of space anf vrry good specd
Response from Samsung USBy R&R Team, May 22, 2025
Thank you so much for your thoughts on the Galaxy Z Fold6, Vic! We’re pleased to know you find it to be a great device with ample storage and impressive specs. The Galaxy Z Fold6 truly showcases the power and reliability you mentioned, thanks to the Snapdragon® 8 Gen 3 Mobile Platform for Galaxy. This advanced processor delivers outstanding CPU, GPU, and NPU performance, making every task feel incredibly smooth and responsive. We're glad you're enjoying the experience and look forward to hearing more from you in the future. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Blue screen, no return exchange.
on May 21, 2025
Posted by: MIGUEL
I just get my Z FLOD 6 lastFriday, last night I was reding some google news baout politics and the President, suddenly I got a blue screen with nothing on it, just A ''X in the upper left corner, them I can hear two AI talking one on top of each other (like two radio stations in one dial) talling me to unlock the screen to be able to power off (I was pushing the power button to turn phone of but was imposible) I can't unlock the screen because it was not responding at all to mi touch, the keys in the button sometime appear but also no working at all . I takes my like half hour to be able to power off using the volume and power keys. A very strange issue. see video attached (not able to download in this page). I called Sansung support to request device, they say I have to return this one and purchase another one. I ask, what about my data in this phone, if return this one I dont' have another phone to transfer my data.I was waiting for them to send me another phone, transfer my data, and return the other one. Samsung "SUPPORT" DON'T GIVE ME THAT OPTION. I have to return the phone and buy another one. I will loose my data. So there is no return exchange for a 5-DAY ALL-NEW PHONE.
Response from Samsung USBy R&R Team, May 21, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Miguel. We understand how concerning it can be when you encounter unexpected challenges with a new device, particularly regarding your data. We want to reassure you that all Galaxy Z Fold 6 devices come with a 12-month limited warranty covering manufacturer defects. Additionally, we offer Samsung Care+, which provides extra protection and support for your device, giving you added peace of mind. To assist you further and explore the best options for your situation, please reach out to us directly at Samsung Support. We’re here to help you and ensure you have a great experience with your device! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Allover review
on May 18, 2025
Posted by: Mysamsong
Samsung Galaxy Z Fold 6 is considered a compelling foldable phone with a refined design, excellent screen, and good battery life, but it's not without its drawbacks. Potential buyers should be aware of the app compatibility issues on the outer screen and the visible crease on the inner screen, but these are minor issues compared to the phone's overall strengths.
This video showcases a review of the Samsung Galaxy Z Fold 6 over a period of six months
Response from Samsung USBy R&R Team, May 19, 2025
We appreciate you taking the time to share your thoughts on the Samsung Galaxy Z Fold6! We love to see that you appreciate its refined design and excellent display. Regarding the app compatibility concerns on the outer screen, we recommend ensuring that your apps and the phone itself are always up to date. This often enhances functionality and ensures a seamless experience since many developers are optimizing their applications for foldable devices. We're excited to see how much you enjoy your Z Fold6! If you have any further questions or feedback, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beautiful phone.
on May 16, 2025
Posted by: Tosin
Verified Purchase:Yes
I like the phone, It was lighter than galaxy z fold 2 I was using before, the camera is cheaper and the AI was great.
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thanks for sharing your thoughts on the Galaxy Z Fold6, Tosin! We're glad you find it lighter than the Galaxy Z Fold2. The Z Fold6 features impressive AI capabilities, like AI Zoom in the camera for stunning photos and Photo Assist, which helps with backgrounds and object adjustments. We also offer great productivity tools, such as Interpreter for offline real-time translations and Live Translate to enhance call experiences with people who speak different languages. We're excited to see that you're enjoying your new device! If you have any more feedback or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Terrible Battery Life, Look at Another Phone.
on May 16, 2025
Posted by: Anonymous
from New England
Expertise:Expert
Verified Purchase:Yes
The battery life is just awful. I've turned off or down everything I can and the most I can get is 26 hours. If I use it for any game or video, I will be lucky to get 12 hours. My old Note 20 can get 2 days or more. The front small screen is much to small. The camera is good, and the speed of the processor is amazing. Not sure if I will keep it.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6! We understand how frustrating a shortened battery life can be, especially when you’re used to the impressive endurance of your Note 20. The unique design of the Z Fold6, including its stunning large screen, aims to deliver an immersive experience, but we know that finding the right balance with battery usage is key. If you're interested, there are several settings and optimizations available that could help enhance your battery performance. We encourage you to check out the link below for tips to get the most out of your Z Fold6. Your experience matters to us, and we appreciate your feedback! If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy Samsung Customer
on May 16, 2025
Posted by: Sugar
from Inland Empire, CA
Expertise:Intermediate
Verified Purchase:Yes
Received my new device fast and problem free. I've been a Samsung user for several years and never disappointment. Best way to go with Samsung is with Samsung! I like to deal directly with the original merchant for the best value and smooth trade-in process.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 16, 2025
We appreciate you sharing your experience with the Galaxy Z Fold6, Sugar! It's great to know you received your device quickly and without problems. Your loyalty as a Samsung user is truly appreciated, and we're glad you're enjoying the seamless trade-in process. The innovation of the Z Fold6 is all about enhancing your experience, and it’s wonderful to see that reflected in your journey with us. If you have any questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy Z Fold6 ✨️
on May 14, 2025
Posted by: Natalia
from Peru, IL
Verified Purchase:Yes
I love my new Samsung Galaxy Z Fold6!! The features and new upgrades! I haven't even touched the surface of all the things this phone can do yet!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 15, 2025
Thank you for sharing your experience, Natalia! It’s great to see you’re enjoying the Samsung Galaxy Z Fold6. The innovative features and upgrades really do enhance the user experience and allow for amazing multitasking. It sounds like you’re just getting started, and there’s so much more to explore. If you have any questions or need tips on using your phone, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best
on May 10, 2025
Posted by: I am
Expertise:Intermediate
Can do three things at once...but was wondering if a "window" mode would be possible...running four apps at once, one for every corner...with a floating keyboard if possible.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Thank you so much for your review! We're ecstatic to hear about your experience with the Galaxy Z Fold6. When you unfold the Z Fold6 into tablet mode, it enables you to launch up to three apps simultaneously. You can also carry over two windows from phone to tablet mode seamlessly. This really enhances multitasking and makes managing your apps easier than ever. If you have any more insights or experiences to share, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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