Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,240 Reviews)
Rating breakdown 5,240 reviews
5 Stars
4,059
4 Stars
876
3 Stars
194
2 Stars
52
1 Star
59
91%of customers recommend this product.
(
1,001 out of
1,098)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Posted by: Lastman47
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Really great phone and the trade in program was a breeze.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Z fold4 screen breaked
on May 5, 2025
Posted by: John
from California
Expertise:Intermediate
Do not buy a phone that fold. My z-fold 4 hinge got wonky exactly two and half year later--long enough to outlive the warranty. online description durability at least 200k folds or 10years of approximate use. Now there's an ugly black line running down the screen along the hinge then all screen is out. And Samsung's cost for repair? The price of the phone. It doesn’t matter that I treated this phone like royalty with full screen protectors, fold phones have a timer on how many times you can open it. It's like a pre-set lifespan, and there’s nothing you can do about it.
Samsung needs to improve foldable phone screen quality
Samsung needs to improve foldable phone screen quality
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy R&R Team, May 6, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, John. We genuinely understand your concerns about the durability of foldable phones, especially considering your past experience with the Z Fold 4. We want to reassure you that the Flex hinge on the Z Fold 6 is designed to endure over 200,000 folding and unfolding cycles on average. This means that, if used around 100 times a day, your device should last for over five years. To support our valued customers, we also offer the Samsung Z Assurance program, which includes a one-time discounted repair for the interior folding screen of devices purchased in the U.S. from authorized distributors before July 31, 2024. If you haven’t already, make sure to register your device with a Samsung account to take full advantage of this program. If you decide to explore this option, you can easily access the service by visiting the Samsung support page. From there, you can select ‘Start a Repair’ and choose between walk-in or mail-in service. While this offer specifically addresses the interior folding screen, any additional concerns you may have will be assessed separately. Our team is dedicated to ensuring you receive the best support possible. We appreciate your loyalty to the brand, and we're here to help! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Feels like it's from the future... Z Folds ROCK.
on September 11, 2025
Posted by: Avatar
[This review was collected as part of a promotion.] I must say... I was very nervous getting this device for several different reasons - the price - the delicacy (I thought) of the inner display(s) - Etc. Etc. But NO... This device is nothing short of absolutely AMAZING... And nowhere near as delicate as people try and say that they are. The 5, 6, and 7's are all VERY durable and extremely nice devices... I also LOVE the AI features. Galaxy AI is incredible cool and helps me be creative/gives some photos and things that 'professional touch'... All in all. I will NEVER go back to a standard candy bar shaped phone again. Haha. This phone has RUINED me... Haha!
Value
5
Response from Samsung USBy R&R Team, September 11, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold6! We completely understand that everyone has different experiences, and we're glad to see how much you're enjoying your Z Fold6. The Z Fold6 is designed with a durable dual-rail Flex Hinge and has an IP48 rating for water resistance, ensuring it can stand up to daily use. Plus, the front and back glass feature the latest Corning® Gorilla® Glass Victus® 2, along with a robust Armor Aluminum frame. It's great to see that you'll never go back to a basic phone! If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. Your feedback means a lot to us! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: tjss
Verified Purchase:Yes
Third phone. fold cracked. Had to drive and hour both ways for warranty. no phone for two days. Very inconvenient
Response from Samsung USBy Social Commerce, October 4, 2024
Hi Tjss,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold6. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is good for those unexpected situations we may find ourselves in, like forgetting your phone in the seat of your Uber on your way to catch your flight, or having your device stolen from your bag, taking a dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in the groceries. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold6, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to review "Care for your Samsung foldable phone" to learn how your keep your foldable phone sparkling from the inside and out. Let us know if you have any questions for us after reviewing the resources that have been provided by reaching out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold6. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is good for those unexpected situations we may find ourselves in, like forgetting your phone in the seat of your Uber on your way to catch your flight, or having your device stolen from your bag, taking a dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in the groceries. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold6, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to review "Care for your Samsung foldable phone" to learn how your keep your foldable phone sparkling from the inside and out. Let us know if you have any questions for us after reviewing the resources that have been provided by reaching out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
1
Z fold
on November 5, 2024
Posted by: Shaunk
My z fold is not even 6 months old and I got a line going right down the middle of my screen from it folding up and closing so much
Response from Samsung USBy Social Commerce, November 6, 2024
Aloha Shaunk,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is great for those unexpected situations we may find ourselves in, like forgetting your phone in the seat of your Uber, or having your device stolen from your bag, to taking a dip in the pool with your phone in hand or dropping your phone and shattering your screen while bringing in the groceries. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold6, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to review "Care for your Samsung foldable phone" to learn how your keep your foldable phone sparkling from the inside and out. If you would like any further assistance after reviewing the resources shared, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is great for those unexpected situations we may find ourselves in, like forgetting your phone in the seat of your Uber, or having your device stolen from your bag, to taking a dip in the pool with your phone in hand or dropping your phone and shattering your screen while bringing in the groceries. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold6, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to review "Care for your Samsung foldable phone" to learn how your keep your foldable phone sparkling from the inside and out. If you would like any further assistance after reviewing the resources shared, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
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https://smsng.us/X-Messages
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
I can't go back to candy bars, foldables only!
on October 15, 2024
Posted by: Tannman
[This review was collected as part of a promotion.] After taking a gamble with the fold 4, and now upgrading to the fold 6, I can never go back to candy bar phones again. This device fills so many roles, with this 7.6 inch screen! The multitasking, the gaming, the media all blown up by unfolding. Also gets better with customization and pictures using AI. Then the enhanced productivity with Samsung DeX. I find myself using my other devices less as I use this more and more.
Value
5
Written by a customer while visiting Samsung US
Posted by: Andy
from Munster indiana
Expertise:Expert
Verified Purchase:Yes
Love this phone, responsive fast. What's not to love.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money. The 4 was better.
on January 19, 2025
Posted by: Derek
from Brookhaven PA 19015
Expertise:Intermediate
If you have a fold 4 or 5 keep it. The phone isn't any better than those 2. Id even go as far as to say it's worse. I've had the phone for 3 months and the inside screen is going bad already. The apps are always crashing. And to top it off. To get anything done about it. I have to send them the phone for 5 days without a phone. I work from this phone. So no phone no work. And I have to do a data transfer.. how are you supposed to do that. If they keep your phone and send you a new one. When they come to the same conclusion as they will. It's a BAD PHONE!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Derek. We genuinely appreciate your feedback, and we'd like to address each of your concerns personally. We hate to see that you've encountered challenges with the interior screen and app crashes. We understand how crucial your device is for your work. To optimize your devices functionality, you can perform a software update by going to Settings > Software update > Download and install, which can help resolve app crashing. Also, be sure to make sure that your apps are up to date as well. Regarding your thoughts on repairs, we want to highlight our Z Assurance program. If you purchased your Galaxy Z Fold6 or Galaxy Z Flip6 from an authorized distributor in the U.S. before July 31, 2024, you are eligible for a one-time discounted repair for the interior folding screen. To qualify, you’ll need to register your device with a Samsung account. Please note that this offer applies only to the interior folding screen and not to other parts, such as the front screen or back glass. You can access the repair service through our support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. If additional damages are found, those will be assessed separately, and costs may apply if deemed out of warranty. We value your feedback and are committed to ensuring your experience with our devices is positive. Please don’t hesitate to reach out to us at Samsung Support if you have further questions or need assistance with this. -Kelvin
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Written by a customer while visiting Samsung US