Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,548 Reviews)
Rating breakdown 5,548 reviews
5 Stars
4,306
4 Stars
918
3 Stars
204
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,217 out of
1,325)
Customer Reviews for Samsung - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Customer Rating
5
Galaxy default 6 tough and techy
on July 26, 2025
Posted by: SamsungLifer
[This review was collected as part of a promotion.] This phone is better than I could have imagined. After getting to appreciate how versatile this phone is I then learned that it is also fairly durable.
I use this phone at work and one day I left it in the window of a piece of machinery I was driving down the highway. I opened the window and my brand new phone phone, to my horror, when bouncing across the highway into the grassy shoulder. I didn't think there was much of a point to even get out and go grab it. I put my machine in reverse went back to retrieve my phone, and to my surprise 'flawless" I am forever a Samsung Galaxy customer!
I use this phone at work and one day I left it in the window of a piece of machinery I was driving down the highway. I opened the window and my brand new phone phone, to my horror, when bouncing across the highway into the grassy shoulder. I didn't think there was much of a point to even get out and go grab it. I put my machine in reverse went back to retrieve my phone, and to my surprise 'flawless" I am forever a Samsung Galaxy customer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Looking for bar phone and they told me this is all
on July 28, 2025
Posted by: Jayh266
[This review was collected as part of a promotion.] Just not liking that it gets really hot! But flip works ok.
Value
1
Response from Samsung USBy R&R Team, July 29, 2025
It's great to hear from you, Jayh266. We really appreciate you taking the time to share your thoughts on the Galaxy Z Fold6. We're glad to know that the phone works for you, but we do want to address your concern about the phone getting hot. All Galaxy devices, including the Z Fold6, have a designated temperature range in which they function optimally. It's normal for the device to feel warm in certain situations, such as when it’s charging, and this won’t affect its performance or lifespan. However, if your device overheats, it could lead to concerns. We suggest following the guide to keep your devices within their ideal operating temperatures in the link attached. Samsung offers a 12-month limited warranty for manufacturer's defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Never tire of the looks of Wonder
on July 29, 2025
Posted by: Redstone002
[This review was collected as part of a promotion.] Where do I start? If you like people saying "let me see it open" or "that is amazing" then this is the right phone. I love it because the Galaxy Z Fold 6 can do everything I need it to do.
I help run a summer camp and with the large screen space I can read spreadsheets or documents easily on my phone while I am running around the camp. For example I get texts about scores that need to be input into a score sheet. I can open both in split screen and easily enter the information.
If I need some Galaxy AI support I just ask and the answer appears. This phone allows me to use all the programs I need either in open or closed mode. Some games work better in landscape on the front screen and some opened on the large screen. Very versatile.
The screen resolution makes watching TV or movies not worth turning on the television. The picture is wonderful. Speaking of pictures, the camera resolution is wonderful and with Galaxy AI and the photo software it is easy to get great images. We have a joke in my family the if my wife takes a photo I always resort it so we can get a better image.
The phone is durable as I am a dropper and charges like a dream. Even with heavy usage I rarely run out of battery in a day.
Great Phone.
I help run a summer camp and with the large screen space I can read spreadsheets or documents easily on my phone while I am running around the camp. For example I get texts about scores that need to be input into a score sheet. I can open both in split screen and easily enter the information.
If I need some Galaxy AI support I just ask and the answer appears. This phone allows me to use all the programs I need either in open or closed mode. Some games work better in landscape on the front screen and some opened on the large screen. Very versatile.
The screen resolution makes watching TV or movies not worth turning on the television. The picture is wonderful. Speaking of pictures, the camera resolution is wonderful and with Galaxy AI and the photo software it is easy to get great images. We have a joke in my family the if my wife takes a photo I always resort it so we can get a better image.
The phone is durable as I am a dropper and charges like a dream. Even with heavy usage I rarely run out of battery in a day.
Great Phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Large easy to see screen
on August 1, 2025
Posted by: Windstar
Screen went bad after 7 months, Samsung repair sites refused to fix it because Samsung was not honoring their warranty.
Response from Samsung USBy R&R Team, August 4, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6. We see that you had some concerns regarding your screen, and we want to ensure you have a positive experience going forward. Samsung offers a 12-month limited warranty covering manufacturer defects for the device, including the screen. Additionally, consider adding Samsung Care+ for eligible devices, which provides extended coverage and valuable support for your device, helping you feel secure with your purchase. We’d love to gather more details to see how we can assist you further. Please reach out to us at Samsung Support, and we’re ready to help you enhance your Galaxy Z Fold6 experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Cracks too easily
on August 4, 2025
Posted by: KAYKAY
[This review was collected as part of a promotion.] I like that we're going back to when we were kids with having foldable phones , but unfortunately the speed lacks..
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Thanks for sharing your feedback on the Galaxy Z Fold6, Kaykay. We love to see that you love the nostalgia of the Fold series. We see that you expressed concerns about the lack of speed and the screen durability. Please note that the front and back glass are made with the latest Corning® Gorilla® Glass Victus® 2 material, and it features a metal frame constructed with Armor Aluminum for added durability. We would like to gather some additional information about what you are experiencing with the speed. Please reach out to us at Samsung Support so that we can better assist you with this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Big disappointment
on August 4, 2025
Posted by: COLDontheFOLD
[This review was collected as part of a promotion.] I looked forward to the Z fold 6 with high hopes. What I got was even smaller text and more bloat crammed onto my screen. Traded back to an Ultra after about 6 months. It cost me a pile of cash to do it but I couldn't stand the fold anymore.
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6! We genuinely appreciate your feedback and respect your decision to return to the Samsung Ultra phone. Your experience is important to us, and we’re glad to see that you have found satisfaction with our Ultra phone. If you ever decide to give the Z Fold another shot, it offers unique features that enhance productivity and multitasking. The ability to customize the font size and style can make your experience more personalized. Just as a reminder, you can easily adjust this in the Settings app under Display. From there, you can select your preferred font size, style, or even make it bold for better visibility. We're here to ensure you find the perfect device for your needs. If you have any questions or concerns in the future, please do not hesitate to reach out to us at Samsung Support. Thank you for being a valued part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Fold 6 almost ideal
on August 4, 2025
Posted by: Galaxyfan
[This review was collected as part of a promotion.] Great device when released. I came from a fold 4 so the design language was next level on the fold. I appreciates the flat closure as the fold 4 did not. The integration of galaxy AI was a great start. However, I do wish that to round out this device as top of the line flagship they could have taken advantage of better cameras for galaxy Ai. As well as the bigger form factor and included a built in s pen. I love the s pen especially with more real estate of the fold phone series. Please never go away from s pen.
Value
3
Response from Samsung USBy R&R Team, August 5, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6! We appreciate your honest feedback and want to address your concerns. We understand that camera performance is a key factor for many users, and that’s why we’ve equipped the Z Fold6 with Meet Fold's most powerful camera system, second only to the upcoming Z Fold7. With an upgraded NPU and the incredible ProVisual Engine, we’re confident the multimedia experience will impress you. The front camera offers 10MP for stunning selfies, while the cover camera provides 4MP for quick shots. We know that having high-quality rear cameras is crucial, so we included a 12MP Ultra Wide Camera for expansive views, alongside a 50MP Wide-angle Camera that features 2x optical zoom for detail-rich captures. Not to mention, the 10MP Telephoto Camera with 3x optical zoom allows for versatility in your photography. We also appreciate your feedback regarding your love for the S Pen as well as the design. We’re committed to continuously improving our products, and your feedback helps us do just that. If you ever have any further concerns or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Screen keeps breaking
on August 4, 2025
Posted by: Rhanna79
[This review was collected as part of a promotion.] Screen broke 3 times.. took 8 week to complete repair.
Value
1
Response from Samsung USBy R&R Team, August 5, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Rhanna. We hate to see that you broke your screen on your device. We’re proud to say that the Z Fold6 features stunning front and back glass made with the latest Corning® Gorilla® Glass Victus® 2 for enhanced durability, along with a metal frame crafted from Armor Aluminum. We want to ensure you enjoy your device worry-free, which is why we offer a 12-month limited warranty for any manufacturer defects. Additionally, you can opt for Samsung Care+ for extended protection and support. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US