Customer Reviews for Govee - Wi-Fi RGBIC Outdoor Permanent String Lights 50ft - White
Customer Rating
5
Great Product
on September 3, 2024
Posted by: Tim
from Pasco, Washington, United States
Really enjoying the 30m lights i got. Had to check in on the page for stock frequently but finally got lucky to see that some had become available. Installation takes a while but is pretty easy and setup with the app was very easy. Hoping to be able to get some extensions when they come available.
Really happy with these lights. Install was straightforward, lights are brighter than I was expecting. Already had a neighbor ask about them and wants some of her own!
Lights were easy to install and setup, but t seems like you need to go to youtube for anything you want to do, even the most basic.
Response from govee.comBy Govee, September 3, 2024
Hi there, thank you for your feedback. We apologize if you found our app to be not as user friendly as expected. We are constantly working on improving it and your input helps us make it better. We understand that it may seem like you need to turn to YouTube for some features, but we assure you that our app has all the necessary instructions and resources for installation and basic use. Please don't hesitate to reach out to our customer support team for any assistance. Thank you for choosing Govee.
Well I love the effect , I DONT love the fact that MY FIRST set of PERMANENT LIGHTS the power module FAILED and NOW I have to REMOVE AND REINSTALL the PERMANENT LIGHTS and hope the Module DOSNT FAIL AGAIN. The module NEVER got WET supposed to be WATER RESISTANT ANYWAY, so I'll try the NEW ONES and see what happens!
Response from govee.comBy Govee, September 3, 2024
Hi there! We apologize for any inconvenience you experienced with your power module. Our RGBIC LED permanent outdoor lights are designed to be durable and water-resistant, so we understand your frustration. Please reach out to our customer support team and we will be happy to assist you with a replacement. Thank you for your continued support!
1st I'm going to say I love these lights. 2 out of my 3 strands of my 50ft set work great. But one stand is definitely defective. The defective strand dims intermittently. At first I questioned if it was just part of the different lifts settings but no, there is definitely an issue going on. The annoying part is that the defective strand is at the highest point of my roof. ! Let's see how well Govee stands behind their warranty.