Customer reviews from samsonite.com
Samsonite - Better than Basic Backpack - Limestone Gray
Average customer rating
4.5
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
24
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
2
79%of customers recommend this product.
(
11 out of
14)
Customer Reviews for Samsonite - Better than Basic Backpack - Limestone Gray
Posted by: T. Davidson
from New York City
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the compartments available, and it fits everything I need for my workday and some!
Written by a customer while visiting samsonite.com
Customer Rating
2
Ripped
on September 15, 2025
Posted by: Ea
Gender:Female
[This review was collected as part of a promotion.] Bought this a month ago and it ripped out of no where. Very disappointed as it is a nice bag overall. I thought it would be more durable.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 17, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Rachel
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very nice quality backpack. It looks very sleak and I use it to fit my work laptops.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Auditor
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light and good performance. It meets my need for laptop and extra screen.
Written by a customer while visiting samsonite.com
Customer Rating
1
Yes I can confirm Zippers are not good!
on January 25, 2026
Posted by: Mr. Traveler
Gender:Male
Bag looks nice and I wanted it to work but I used only 2 times. Both times the main compartment zipper track kept opening on its own. I DID NOT over fill it, it just somehow keeps opening. This is over concern because someone can just stick their hand in your bag at the airport or anywhere and grab what you have it there. Samsonite, please fix these zipper issues!
Response from samsonite.comBy Samsonite US Care Team, January 27, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Awesome Choice
on February 23, 2026
Posted by: PrissyRN
from Atlanta, GA
[This review was collected as part of a promotion.] I bought this backpack a month ago and it was a perfect fit. Very spacious, my laptop was secured. I also love the extra storage space. I would recommend the Better than Basic Backpack.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com