Customer reviews from samsonite.com
Samsonite - Better than Basic Backpack - Limestone Gray
Average customer rating
4.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
21
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
1
82%of customers recommend this product.
(
9 out of
11)
Customer Reviews for Samsonite - Better than Basic Backpack - Limestone Gray
Customer Rating
1
Wonky Zippers
on October 8, 2024
Posted by: Keesh20
from Chicago
The zippers on this bag are terrible and come off track constantly. The zippers started to open 1 month in and Im often fearful that my items will fall out and now I'm forced to spend money on another bag. Wish I had searched reviews prior to purchasing.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 9, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Love this backpack!!
on December 10, 2024
Posted by: Melissa B
from Washington, DC
[This review was collected as part of a promotion.] I needed a backpack for my urban commute walking and riding the subway, and this bag is just perfect! I’m 5’3”, and this bag feels like the right size (though, someone both bigger or smaller than me could also wear this!). It’s super light and the back/straps are quite comfortable, so it feels easy to carry around. It’s also really slim, so I don’t feel like I’m going to whack into people on a crowded bus or subway car. It easily fits my Dell XPS 15”. Plus, the laptop sleeve has a built-in elastic cradle, so your laptop doesn’t actually rest on the ground!! It’s such a smart design to prevent damage from drops. Outside of functioning well, I also just think it looks great! Overall, I’m really happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Better than nothing?
on June 20, 2025
Posted by: Traveling time
from OH
Gender:Female
[This review was collected as part of a promotion.] Prior to purchasing this backpack, I searched reviews, the majority were by people that were given the product, and that in itself left me a little apprehensive. I received the backpack and put it on, no matter how I adjusted the straps they rubbed my neck. The straps are sewn too close together and would have left me in considerable pain. I am returning the bag.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 20, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
5
Excellent
on August 12, 2024
Posted by: laurenn1220
[This review was collected as part of a promotion.] This is a fantastic backpack. Slim and lightweight but carries a lot. Lots of comfortable padding and with the laptop sleeve. The details are sturdy and sleek.
Written by a customer while visiting influenster.com
Customer Rating
5
Love this Backpack
on August 12, 2024
Posted by: kidjo22
[This review was collected as part of a promotion.] this is a great bag! the straps are super comfortable and easy to adjust there so much space inside and different compartments for alll the things you’d need to carry! Love the color and design so much and it’s gender neutral so that makes it super Versatile!
Written by a customer while visiting influenster.com
Customer Rating
5
Confort
on August 12, 2024
Posted by: alejandrar419
[This review was collected as part of a promotion.] what an incredible backpack, really. I loved the material. It is super good quality. The entire backpack feels hard-wearing. It will definitely become my favorite for my trips
Written by a customer while visiting influenster.com
Customer Rating
5
Best backpack I have ever used!
on August 13, 2024
Posted by: kukie231
[This review was collected as part of a promotion.] Love this backpack. It is high quality. Zipper and pockets so sturdy and handy. Can be used for my computer on the back and can fill the bigger section with clothes for a weekend trip.
Written by a customer while visiting influenster.com
Customer Rating
5
So nice!
on August 15, 2024
Posted by: stephanier04
[This review was collected as part of a promotion.] This is such a nice, durable backpack! It is so spacious. My laptop fits perfectly in the pocket. There is a pocket on the side for water bottle. This could be used for school or traveling or everyday use. It is very versatile. It seems like it wicks moisture away too so you don’t carry a soggy backpack in the rain. This is great quality. I could see this lasting for several years. Even with everyday use.
Written by a customer while visiting influenster.com