Customer reviews from Sampling program
Keystone - 12,000/11,600 BTU 230V Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Average customer rating
4.7
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
35
4 Stars
5
3 Stars
2
2 Stars
1
1 Star
0
Customer Reviews for Keystone - 12,000/11,600 BTU 230V Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Customer Rating
4
Love the addition of heat
on April 11, 2026
Posted by: MichelleB
[This review was collected as part of a promotion.] First and foremost installation is simple, it will pop in your window like any other window unit, I would absolutely recommend using brackets to stabilize it and will add those at a later time. The unit is very heavy but surprisingly not as large as I had anticipated so two people might need to be involved with the installation. For reference, the unit is approximately 19 inches wide and 14 high so it is great for smaller windows. The cooling capabilities are great, we decided this would be the perfect addition to my husbands garage where he spends many hours doing his woodworking. So far this spring we have had 80 degree days and he was nice and cool without having to run this at full capacity. We have also had days in the 50’s and that extra bit of heat allowed him to work comfortably. The heat is only supplementary and will not work if the outside temperature is below 23, but during these spring days where we get temperature swings it is perfect for keeping comfortable. The noise levels are not too high for a window unit. The programmable feature of the the remote is nice in that you can set it before leaving to ensure you have a warm/cool space when you get home. I would say that the one downside is this is not WiFi compatible which would have been nice, it’s not a dealbreaker but something that I have become accustomed to.
Written by a customer while visiting influenster.com
Customer Rating
5
Quiet and cold!
on April 11, 2026
Posted by: ShellieG
[This review was collected as part of a promotion.] It’s quite and it blows cold!!! My husband absolutely loves it and has it put in right beside his bed. Came in clutch right in time for summer too! Five stars!
Written by a customer while visiting influenster.com
Customer Rating
5
Great
on April 11, 2026
Posted by: AudreyW
[This review was collected as part of a promotion.] This air conditioner until looks very nice and has worked very well for us. It does weigh a lot but we were able to move it around and pick it up to put in the window. The installation was very easy and it seems to be great!
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome air conditioner/heat it works great!!!!
on April 11, 2026
Posted by: CrystalH
[This review was collected as part of a promotion.] I received this product from # Influenster and #Keystone for my honest review. I love this air/heat unit air conditioner! It was easy to install and is perfect for these cold spring mornings for heat then later when it’s hot just switch over to air conditioning. It wasn’t too heavy but did have to have a helper to lift it . It has a remote control which comes in handy. It has 4 way air direction a energy saver feature an auto timer start stop feature it has dry mode to help dehumidify it has fan only setting it is just loaded with options it keeps my house crisp and cool I absolutely love it!!!!
Written by a customer while visiting influenster.com
Customer Rating
5
Cool
on April 11, 2026
Posted by: AliciaB
[This review was collected as part of a promotion.] This was so easy to unpack and it’s been reliable since we have had it no issues. The air blows strong and cold ot also will give you heat. This runs very quietly. Tgis really comes in handy for the summer or even winter. Thanks Influenster
Written by a customer while visiting influenster.com
Customer Rating
5
Nice!
on April 11, 2026
Posted by: LisaD
[This review was collected as part of a promotion.] This is a fabulous air conditioner that also has a heater! It is still cold here in NY so we haven’t used it yet but we did plug it in briefly to try it. It has wonderful controls and it is easy to adjust the temperature. What surprised me most was how quiet it was! This will really come in handy for those hot summer months.
Written by a customer while visiting influenster.com
Customer Rating
5
Great quality strong cooling, excellent value, and
on April 12, 2026
Posted by: YessyP
[This review was collected as part of a promotion.] The keystone 8,000 BTU window air conditioner stands out for its excellent quality and powerful cooling, quickly making any room comfortable. It offers great value for the price and requires minimal maintenance, marking it as a reliable and convenient choice. Installation is simple and user-friendly perfect for everyday use.
Written by a customer while visiting influenster.com
Customer Rating
5
So cool!
on April 13, 2026
Posted by: SarahW
[This review was collected as part of a promotion.] Simple and easy controls.Great window unit. Easy to install and easy to use. Unit is very efficient. Adjustable vents so you can direct the air where you need it.
Written by a customer while visiting influenster.com