Customer reviews from Sampling program
Keystone - 12,000/11,600 BTU 230V Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Average customer rating
4.7
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
35
4 Stars
5
3 Stars
2
2 Stars
1
1 Star
0
Customer Reviews for Keystone - 12,000/11,600 BTU 230V Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Customer Rating
5
No more hot summer nights
on March 9, 2026
Posted by: CarrieL
[This review was collected as part of a promotion.] Can’t wait for warm weather to come around and I can keep cool with my new window Air Conditioning unit. No longer going to have sweat out the hot summer nights with new unit. Plenty of BTU’s to keep my place cool!
Written by a customer while visiting Sampling program
Customer Rating
4
Good unit with both heat and AC
on March 7, 2026
Posted by: NimaP
[This review was collected as part of a promotion.] It is a solid unit. Not too heavy. Easy enough to install in window. The best is that it is an AC but in winter can give heating capability. Too cold to turn on AC right now but excited to try the AC part of it
Written by a customer while visiting Sampling program
Customer Rating
5
Keystone Window Air Conditioner
on March 6, 2026
Posted by: JenniferM
[This review was collected as part of a promotion.] This Keystone Window Air Conditioner with 11,000 BTU with Supplemental Heat capabilities is an amazing quality product. It comes with easy to read instructions and it's easy to install. I love the way it's designed. It's definitely made to last and is very durable. It comes with a remote control for easy access. It runs like a dream and you don't hear a sound either. It cools and heats amazingly. I highly recommend this product.
Written by a customer while visiting Sampling program
Customer Rating
5
Really nice ac but be prepared to upgrade wiring
on March 6, 2026
Posted by: VickieS
[This review was collected as part of a promotion.] The 12,000 btu keystone ac with heat is really nice I just didn’t realize I would have to have a wire run from my breaker box cause plug is larger then your traditional 110 outlet but will be worth it once it’s done
Written by a customer while visiting Sampling program
Customer Rating
5
Good buy!
on March 4, 2026
Posted by: RebeccaB
[This review was collected as part of a promotion.] I think this has really good features, installation wasn’t hard at all and it’s built well. I would recommend this to anyone that needs an additional unit.
Written by a customer while visiting Sampling program
Customer Rating
4
Great so far
on March 1, 2026
Posted by: KeyV
[This review was collected as part of a promotion.] We are using this in a small bedroom in my mother in laws home and this week in Texas it has been summer temps. She likes it and it cools the room very easily it was easy to install and she is happy having a cool room again. Would recommend this brand of ac depending on room size this is in a small bedroom.
Written by a customer while visiting Sampling program
Customer Rating
5
Fantastic air conditioner!
on February 26, 2026
Posted by: CassieW
[This review was collected as part of a promotion.] We are so happy with this air conditioner! It fits into the window perfectly and was easy to install. It is a solid air conditioner too so it seems it’s high quality. The functions/buttons are super easy to use and it works SO quickly. No maintenance needed and after it’s used, we’re not seeing any irregular draining or issues. Super excited to have this for the summer time!
Written by a customer while visiting Sampling program
Customer Rating
5
Great
on February 26, 2026
Posted by: YanelysG
[This review was collected as part of a promotion.] Really nice Keystone Air Conditioning Window Unit. Works wonderfully and it’s awesome that it has heating as well. It is really Easy to install!
Written by a customer while visiting Sampling program