Customer reviews from Sampling program
Keystone - 12,000/11,600 BTU 230V Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Average customer rating
4.7
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
35
4 Stars
5
3 Stars
2
2 Stars
1
1 Star
0
Customer Reviews for Keystone - 12,000/11,600 BTU 230V Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Customer Rating
5
This unit works well
on April 1, 2026
Posted by: EricaM
[This review was collected as part of a promotion.] This AC unit works well and produces minimal noise. The unit is mounted in our living room and it doesnt disrupt our enjoyment of our space at all. The unit is very heavy for me so I had to have my husband install it but he said it was fairly easy. The size is perfect for our large windows too!
Written by a customer while visiting Sampling program
Customer Rating
5
Cool and heat you house all with one unit!
on March 31, 2026
Posted by: AnnB
[This review was collected as part of a promotion.] I love how this unit doesn't just cool our house, but it can warm it up too! I frankly never heard of an air conditioner doing that before.
It's very nice looking and has every option I can imagine needing on it, including heat and a remote!
This is a bit heavy for 1 person to lift by themselves, but not impossible. Attaching the louvers was super easy. Then, we just putting it into our window, closed the sash down and opening the louvers the width of the window.
This comes with a manual for installation, use and troubleshooting. The manual appears to cover every necessary subject you can imagine encountering. The front panel opens easily so you can remove the filter for cleaning.
The led control panel makes it easy to see what the settings are from a distance as well as in the dark. You can really tell the thermostat on this is very precise when you hear the motor kick up or down a notch, as well as the fan along with it. The remote control makes it easy to operate from a distance. We love the heat option on this right now as it's a bit chilly in the morning. It quickly gives us a little added warmth without turning on the house furnace.
We are very pleased this is able cover a good portion of our house. The unit is relatively quiet too, so it won't disturb anyone while they're sleeping either.
We are extremely happy with how easy this is to use and all the options it has on it. This has made our home more comfortable no matter what the temperature is outside.
It's very nice looking and has every option I can imagine needing on it, including heat and a remote!
This is a bit heavy for 1 person to lift by themselves, but not impossible. Attaching the louvers was super easy. Then, we just putting it into our window, closed the sash down and opening the louvers the width of the window.
This comes with a manual for installation, use and troubleshooting. The manual appears to cover every necessary subject you can imagine encountering. The front panel opens easily so you can remove the filter for cleaning.
The led control panel makes it easy to see what the settings are from a distance as well as in the dark. You can really tell the thermostat on this is very precise when you hear the motor kick up or down a notch, as well as the fan along with it. The remote control makes it easy to operate from a distance. We love the heat option on this right now as it's a bit chilly in the morning. It quickly gives us a little added warmth without turning on the house furnace.
We are very pleased this is able cover a good portion of our house. The unit is relatively quiet too, so it won't disturb anyone while they're sleeping either.
We are extremely happy with how easy this is to use and all the options it has on it. This has made our home more comfortable no matter what the temperature is outside.
Written by a customer while visiting Sampling program
Customer Rating
5
Love the heat feature!
on March 24, 2026
Posted by: LucyE
[This review was collected as part of a promotion.] This Keystone air conditioner with supplemental heat has been a great addition to our home. It cools the room relatively fast and keeps it comfortable. The supplemental heat feature is a huge bonus too, it’s perfect for those chilly mornings or evenings so you don’t have to turn on the main heat. Installing it was pretty straight forward and easy. It also comes with a handy remote control, which makes adjusting the settings and temperature super convenient from across the room. It seems to be reliable, efficient, and does what it’s supposed it!
Written by a customer while visiting Sampling program
Customer Rating
5
Cools a large room quickly
on March 14, 2026
Posted by: BarbaraM
[This review was collected as part of a promotion.] Easy to install ,slid right in with minimal effort, strong enough to cool out entire bedroom, it is quiet, doesn't make a lot of noise, settings are easy to use and understand, will be really happy as the hotter weather starts rolling in consistently
Written by a customer while visiting Sampling program
Customer Rating
5
Cools quickly
on March 14, 2026
Posted by: AushlinF
[This review was collected as part of a promotion.] This thing is a BEAST! It cools down quickly and efficiently!!!! It is heavy though, but very easy to install. Easy to turn off and on, cools down a room very fast and stays cool. The room was very comfortable.
Written by a customer while visiting Sampling program
Customer Rating
5
Perfect window air conditioner/heating unit for yo
on March 11, 2026
Posted by: AmyB
[This review was collected as part of a promotion.] Keystone 12,000/11,600 BTU 230V Window Air Conditioner with 11,000 BTU Supplemental Heating unit is so nice. We are liking it so much in our home. It so nice to be able to warm up my home in the Spring Mornings when its chilly out and then as the days warm up when can cool down the house with the air conditioner all in one unit. Perfect size for my first level home. The controls seems pretty easy to understand and still learning the different settings. This air conditioner looks very durable. Looks like its made very well too.
Written by a customer while visiting Sampling program
Customer Rating
5
The perfect size easy to install and will cool any
on March 10, 2026
Posted by: PhoniseD
[This review was collected as part of a promotion.] This Keystone 8000 BTU Air Conditioner is the perfect size easy to install offer a lot of features that's easy to understand not too noisy it's energy efficient and will cool any room.
Written by a customer while visiting Sampling program
Customer Rating
5
230v Cooling and Heating Machine!
on March 9, 2026
Posted by: DylanB
[This review was collected as part of a promotion.] This AC/Heater is an absolute game changer. It’s easy to operate, and relatively easy to install. I will admit that it was a bit heavy to lift. Once installed, this AC’s ventilation is insane. Super strong airflow. And the fact that this can also heat makes its value that much greater. Thank you guys so much for this wonderful opportunity!
Written by a customer while visiting Sampling program