Customer reviews from Sampling program
Keystone - 12,000/11,600 BTU 230V Window Air Conditioner with 11,000 BTU Supplemental Heat Capability - White
Average customer rating
4.6
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
14
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
0
Customer Reviews for Keystone - 12,000/11,600 BTU 230V Window Air Conditioner with 11,000 BTU Supplemental Heat Capability - White
Customer Rating
5
Works really good!
on February 25, 2026
Posted by: MichelleG
[This review was collected as part of a promotion.] This unit it great for smaller to medium size rooms. It easily cools the room without taking long to cool it. I tried the heat option as well to test it and it works really well too but feel like it takes a little longer to heat up the room. It was easy to set up and easy to figure out how to use it.
Written by a customer while visiting influenster.com
Customer Rating
2
80 lbs and left on sidewalk
on February 25, 2026
Posted by: AshleyP
[This review was collected as part of a promotion.] This air conditioner is obscenely heavy. 80lbs, and FedEx left on the sidewalk, wouldn’t even help bring it up the steps. When I finally got it in the house, I couldn’t even set it up because the plug is not compatible with my outlets. It’s a 230v and the lines are like this -| instead of | |. I purposely picked the smaller btu which is compatible after reading that this one wasn’t, but somehow ended up with this as my selection. I can’t even use an outlet adapter since it can’t support the voltage. Sigh.
Written by a customer while visiting influenster.com
Customer Rating
5
Really good air conditioner/ heat
on February 25, 2026
Posted by: JessicaW
[This review was collected as part of a promotion.] Really nice air conditioner gets the room cold quick and has heat as well. Really easy to clean and easy to install into a window. Really good brand!
Written by a customer while visiting influenster.com
Customer Rating
5
Great
on February 26, 2026
Posted by: YanelysG
[This review was collected as part of a promotion.] Really nice Keystone Air Conditioning Window Unit. Works wonderfully and it’s awesome that it has heating as well. It is really Easy to install!
Written by a customer while visiting influenster.com
Customer Rating
5
Fantastic air conditioner!
on February 26, 2026
Posted by: CassieW
[This review was collected as part of a promotion.] We are so happy with this air conditioner! It fits into the window perfectly and was easy to install. It is a solid air conditioner too so it seems it’s high quality. The functions/buttons are super easy to use and it works SO quickly. No maintenance needed and after it’s used, we’re not seeing any irregular draining or issues. Super excited to have this for the summer time!
Written by a customer while visiting influenster.com
Customer Rating
4
Great so far
on March 1, 2026
Posted by: KeyV
[This review was collected as part of a promotion.] We are using this in a small bedroom in my mother in laws home and this week in Texas it has been summer temps. She likes it and it cools the room very easily it was easy to install and she is happy having a cool room again. Would recommend this brand of ac depending on room size this is in a small bedroom.
Written by a customer while visiting influenster.com
Customer Rating
5
Good buy!
on March 4, 2026
Posted by: RebeccaB
[This review was collected as part of a promotion.] I think this has really good features, installation wasn’t hard at all and it’s built well. I would recommend this to anyone that needs an additional unit.
Written by a customer while visiting influenster.com
Customer Rating
5
Really nice ac but be prepared to upgrade wiring
on March 6, 2026
Posted by: VickieS
[This review was collected as part of a promotion.] The 12,000 btu keystone ac with heat is really nice I just didn’t realize I would have to have a wire run from my breaker box cause plug is larger then your traditional 110 outlet but will be worth it once it’s done
Written by a customer while visiting influenster.com