Customer reviews from whirlpool.com
Whirlpool - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - White
Average customer rating
3.7
(157 Reviews)
Rating breakdown 157 reviews
5 Stars
69
4 Stars
33
3 Stars
16
2 Stars
11
1 Star
28
65%of customers recommend this product.
(
54 out of
83)
Customer Reviews for Whirlpool - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - White
Customer Rating
1
Don't Bother
on March 15, 2025
Posted by: lee432
[This review was collected as part of a promotion.] This microwave lasted about three weeks after installation and then the button that opens the door broke. The good news: Whirlpool is replacing the microwave and installing a new one. The bad news: it's the same model. This is our THIRD Whirlpool microwave since June of 2023. The first one lasted 20 months and of course we were out of the 12-month warranty. Because our microwave is a built-in with a trim kit, we are limited as to what we can buy, so we bought another Whirlpool model that fit our space. But when this one goes, we'll look for something else and make it work somehow. What happened to Whirlpool quality??
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 694415.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
No handle is not good
on July 8, 2025
Posted by: Maggie
from Henderson Nevada
[This review was collected as part of a promotion.] There is no handle. That’s bad design and not functional. Because of that my hand print is all over the face of door on this microwave
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 10, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 749444
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 749444
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Door release broken and pathetic service
on October 6, 2025
Posted by: Dsld
from Tx
We got this whirlpool microwave that came in with our new construction home. The microwave’s door doesn’t open even though we press the door release button firmly. There is no other way to open it.
I’ve tried to setup a service appointment online and the page errored saying I need to call. I called the service number and was kept on hold for an hour before a rep picked up. The rep took my address, model and serial number without giving me a case number and put me on hold for another hour and ultimately disconnecting the call.
I’ve tried to setup a service appointment online and the page errored saying I need to call. I called the service number and was kept on hold for an hour before a rep picked up. The rep took my address, model and serial number without giving me a case number and put me on hold for another hour and ultimately disconnecting the call.
The service is pathetic and the microwave is unusable.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 7, 2025
Hello,
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423AUbdh and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6424AUbe6 or Instagram http://spr.ly/6425AUbeB. When responding, please include your contact information and reference Case #817661.
We’re looking forward to hearing from you.
Jacob W
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423AUbdh and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6424AUbe6 or Instagram http://spr.ly/6425AUbeB. When responding, please include your contact information and reference Case #817661.
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible quality
on September 26, 2024
Posted by: Anderson
from Florida
I was extremely disappointed with this microwave. On the very first day of use, the button to open the door broke. The button is made from a very fragile material, and the quality is extremely poor. It feels like it wasn’t designed to withstand regular use. I expected much more durability from a product like this, but unfortunately, it failed to meet even basic expectations. Would not recommend this microwave to anyone looking for long-lasting quality.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 27, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 599713.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Functions Well, Hate the stop button feature
on November 4, 2024
Posted by: GKC01
[This review was collected as part of a promotion.] A bit more powerful than the microwave I used to have. Functions well...... but that new feature to stop the microwave while it is running is annoying. I have tried to disable it, which it says I can, but I have had no luck. It appears the days of opening the microwave and it stopping on its own is no longer an option.
Written by a customer while visiting whirlpool.com
Customer Rating
1
NOPE!
on November 19, 2024
Posted by: aware
from Mississippi
[This review was collected as part of a promotion.] I bought this product 1 month ago and it is already broken. The button you push to open this microwave will not open the microwave. You can push it in and it must have lost its spring or something. We got the door open to remove what was being heated. The door will not latch and the light in the microwave will not turn off.
We have done everything required to initiate and replacement...we are still waiting.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 19, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 626873.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Buy something else
on December 3, 2024
Posted by: 3rd time a charm.
from Jacksonville fl
[This review was collected as part of a promotion.] This microwave was installed by my builder. I moved in and it started tripping breakers. I waited for a month for a replacement and first time using it broke with my food inside - can’t get the door open. Now waiting another month for a replacement. Food still inside the microwave.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 5, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 634628.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on December 27, 2024
Posted by: Mike
from Punta Gorda, FL
[This review was collected as part of a promotion.] less than a month old and door already not working properly, unable to use the microwave at all.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 27, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 648310.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com