Customer reviews from kitchenaid.com
KitchenAid - 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
3.7
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
26
4 Stars
13
3 Stars
10
2 Stars
11
1 Star
5
52%of customers recommend this product.
(
14 out of
27)
Customer Reviews for KitchenAid - 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
4
Great features.
on July 18, 2025
Posted by: Aperkins
from Louisiana.
[This review was collected as part of a promotion.] Works will, great features. Still waiting on accessories that are suppose to be sent once I registered so I can use all the features.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
No Multi-function Microwave Oven for Me Again
on July 18, 2025
Posted by: D-man
from La Palma, CA
[This review was collected as part of a promotion.] Back in November 2024, I was looking to replace a microwave oven that had been purchased back in November, 2013, since one of the sensors had failed on the appliance. From the search that I had conducted I found that the majority of the microwaves listed were a multifunction type. My wife and I have owned several KitchenAid appliances over the years (both large & small) and we have had a preference for the KitchenAid brand products because of their durability and functionality. Our oldest KitchenAid (small) appliance was purchased over 32 years ago now, and it is still going strong. Based on that history, I chose to purchase the subject three function KitchenAid microwave oven as our replacement.
The primary reason that I gave a 2 star rating is that not ONE of the three functions for the device, i.e. microwave, air fryer, or baking, performs as well as a separate appliance that is dedicated for that particular function. We already have a separate air fryer and (gas convection) oven.
Issues regarding the microwave function-
● The control panel is not nearly as user friendly as our prior microwave oven. For most every type of food item, a power number and duration period has to be selected accordingly for the particular food item accordingly.
● Even at the highest power setting, the cook times are longer than what was needed for our previous oven; in some cases more than twice as long.
● it seems that somehow operating the cook times may have an affect on the clock time display. Every couple of weeks or so, the clock has to be reset because it is displaying 2" to 3" behind the actual time.
For the air fryer function, fries have to be cooked in two separate batches for what our portable air fryer can hold in order to have them properly cooked through. The baking function does not perform to (my wife's) satisfaction either.
What I find to be the most disappointing however, is that the cost of this multi-function microwave oven was over 2-1/2 times the price of our old single function microwave and it was also nearly the same cost as our KitchenAid dishwasher appliance (even though the dishwasher was purchased over 20 years ago).
All considered, if and when the microwave feature stops functioning, I do not intend to purchase a multi-function microwave oven again. When I do have to purchase a new microwave oven, it will not be a KitchenAid model.
The primary reason that I gave a 2 star rating is that not ONE of the three functions for the device, i.e. microwave, air fryer, or baking, performs as well as a separate appliance that is dedicated for that particular function. We already have a separate air fryer and (gas convection) oven.
Issues regarding the microwave function-
● The control panel is not nearly as user friendly as our prior microwave oven. For most every type of food item, a power number and duration period has to be selected accordingly for the particular food item accordingly.
● Even at the highest power setting, the cook times are longer than what was needed for our previous oven; in some cases more than twice as long.
● it seems that somehow operating the cook times may have an affect on the clock time display. Every couple of weeks or so, the clock has to be reset because it is displaying 2" to 3" behind the actual time.
For the air fryer function, fries have to be cooked in two separate batches for what our portable air fryer can hold in order to have them properly cooked through. The baking function does not perform to (my wife's) satisfaction either.
What I find to be the most disappointing however, is that the cost of this multi-function microwave oven was over 2-1/2 times the price of our old single function microwave and it was also nearly the same cost as our KitchenAid dishwasher appliance (even though the dishwasher was purchased over 20 years ago).
All considered, if and when the microwave feature stops functioning, I do not intend to purchase a multi-function microwave oven again. When I do have to purchase a new microwave oven, it will not be a KitchenAid model.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 21, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 753851.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Mediocre performance
on July 24, 2025
Posted by: Mike5033
[This review was collected as part of a promotion.] Mediocre performance, noisy performance, no numerical keypad, operation requires constant referral to the manual for codes. Possibly WORST operation manual, either written by AI or someone not fluent in English.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
KitchenAid® Countertop Microwave with Air Fry Func
on July 25, 2025
Posted by: Ppenny
[This review was collected as part of a promotion.] works good, decent one for my new kitchen. I like the look of it.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
It has all the features I want
on August 1, 2025
Posted by: barry7
from Morris, Mb
[This review was collected as part of a promotion.] I bought this about 5 months ago and it works as expected.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on August 15, 2025
Posted by: bijouxman
from Toronto, Ontario
[This review was collected as part of a promotion.] love the features air fry, bake and microwave , very convenient
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
poor functions
on August 15, 2025
Posted by: shirish
from Waxhaw North Carolina 28173
[This review was collected as part of a promotion.] we got it thru our builder incentives for purchase.
major problem with this microwave is 1) the door is making weird sound (not sure, but seems rubbing)when closing it.if you lift it by hand from bottom then it do not make that noises seems something is loose
2) ever time when you use it it locks itself you have to press stop again to open the door. it may be a safety feature but nuisance
3) if you use it more than 2 minutes in set up, after stopping fan stays on for next two minutes and it is loud
overall quality of appearance is not bad but functionality feature is poor
major problem with this microwave is 1) the door is making weird sound (not sure, but seems rubbing)when closing it.if you lift it by hand from bottom then it do not make that noises seems something is loose
2) ever time when you use it it locks itself you have to press stop again to open the door. it may be a safety feature but nuisance
3) if you use it more than 2 minutes in set up, after stopping fan stays on for next two minutes and it is loud
overall quality of appearance is not bad but functionality feature is poor
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great Microwave
on August 27, 2025
Posted by: PamInWI
from Buffalo City, WI
[This review was collected as part of a promotion.] I have had my microwave with air fry function for about a month and use it daily. The unit is great. It is easy to use and I find the size to be perfect for my needs.
I have not yet been able to fully use the air fry function. As part of my registration I was suppose to get a air fry basket and baking tray. I have not received this. I have reached out multiple times to Kitchen Aid regarding this but have received no response from them.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com