Customer reviews from kitchenaid.com
KitchenAid - 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and Air Fry - Stainless steel
Average customer rating
3.7
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
23
4 Stars
11
3 Stars
9
2 Stars
11
1 Star
4
45%of customers recommend this product.
(
10 out of
22)
Customer Reviews for KitchenAid - 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and Air Fry - Stainless steel
Customer Rating
2
Not worth the money
on June 6, 2025
Posted by: Ccvv
[This review was collected as part of a promotion.] The microwave is fine. However the oven and air fryer are worthless being that I never received the accessories that were to be included. I should have bought a cheap, non brand microwave if that was all I wanted. Terrible customer service too.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 734637.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Would NOT recommend to anyone.
on June 8, 2025
Posted by: Wdm22968
from Ellijay, Ga
[This review was collected as part of a promotion.] More complicated than necessary. Pre-progrmed settings that are required to use do not cook foods as stated. Moisture and heat come from the top of door seal and even water droplets come down the glass. The light insight is so dim that looking through the glass is al but useless. I was so excited to get this appliance for the new home we moved into a month ago. What a disappointment. We even bought the trim kit sonic appears "built in"....the trim kit is permanently discolored due to steam and heat from tip of door seal. I do NOT recommend at all and am waiting on builder to help return this under whatever warranty is a available. It doesnt even have 7, 8, or 9 buttons....time must be increased or decreased in pre-programmed increments using non-numeric buttons.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on June 24, 2025
Posted by: consumer 1
[This review was collected as part of a promotion.] Microwave is good for warming and popcorn, still waiting for the fry basket and baking pan promised. I will never purchase KitchenAid again.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 26, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 742807.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Still waiting
on June 24, 2025
Posted by: Mark977
[This review was collected as part of a promotion.] Haven’t really been able to use it the way we wanted….had to fill out the warranty form to get the airfare basket. It still haven’t seen it and it’s been about a month already
Response from kitchenaid.comBy Branded Team, Consumer Care, June 26, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 743169.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Buyer beware as not all products included
on June 29, 2025
Posted by: Sarahlee
from Louisville ky
[This review was collected as part of a promotion.] Guess what! Don't expect this microwave to perform to full potential as it does NOT come with airfry basket or convection oven baking tray 🤔 clearly kitchen aid missed the boat with this product that I paid a pretty penny for and doesn't seem to care that I am not able to receive products that were promised with the microwave purchase. I have tried reaching out numerous times through phone calls and live chats to no avail. Beyond frustrated and will be telling everyone I know that "buyer beware" when it comes to kitchen aid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 745808.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Waiting
on July 6, 2025
Posted by: Always Somehting
[This review was collected as part of a promotion.] One of the main reasons we purchased this microwave was because of the air fryer, but we haven’t yet received the air fryer and baking basket that was promised us So we haven’t used it for that yet. The microwave part of it works okay.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 8, 2025
Thank you for bringing this to our attention.
We regret you are having these concerns with your Microwave. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case # 748633
Let’s see what we can do for you!
Christy T
We regret you are having these concerns with your Microwave. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case # 748633
Let’s see what we can do for you!
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great features.
on July 18, 2025
Posted by: Aperkins
from Louisiana.
[This review was collected as part of a promotion.] Works will, great features. Still waiting on accessories that are suppose to be sent once I registered so I can use all the features.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
No Multi-function Microwave Oven for Me Again
on July 18, 2025
Posted by: D-man
from La Palma, CA
[This review was collected as part of a promotion.] Back in November 2024, I was looking to replace a microwave oven that had been purchased back in November, 2013, since one of the sensors had failed on the appliance. From the search that I had conducted I found that the majority of the microwaves listed were a multifunction type. My wife and I have owned several KitchenAid appliances over the years (both large & small) and we have had a preference for the KitchenAid brand products because of their durability and functionality. Our oldest KitchenAid (small) appliance was purchased over 32 years ago now, and it is still going strong. Based on that history, I chose to purchase the subject three function KitchenAid microwave oven as our replacement.
The primary reason that I gave a 2 star rating is that not ONE of the three functions for the device, i.e. microwave, air fryer, or baking, performs as well as a separate appliance that is dedicated for that particular function. We already have a separate air fryer and (gas convection) oven.
Issues regarding the microwave function-
● The control panel is not nearly as user friendly as our prior microwave oven. For most every type of food item, a power number and duration period has to be selected accordingly for the particular food item accordingly.
● Even at the highest power setting, the cook times are longer than what was needed for our previous oven; in some cases more than twice as long.
● it seems that somehow operating the cook times may have an affect on the clock time display. Every couple of weeks or so, the clock has to be reset because it is displaying 2" to 3" behind the actual time.
For the air fryer function, fries have to be cooked in two separate batches for what our portable air fryer can hold in order to have them properly cooked through. The baking function does not perform to (my wife's) satisfaction either.
What I find to be the most disappointing however, is that the cost of this multi-function microwave oven was over 2-1/2 times the price of our old single function microwave and it was also nearly the same cost as our KitchenAid dishwasher appliance (even though the dishwasher was purchased over 20 years ago).
All considered, if and when the microwave feature stops functioning, I do not intend to purchase a multi-function microwave oven again. When I do have to purchase a new microwave oven, it will not be a KitchenAid model.
The primary reason that I gave a 2 star rating is that not ONE of the three functions for the device, i.e. microwave, air fryer, or baking, performs as well as a separate appliance that is dedicated for that particular function. We already have a separate air fryer and (gas convection) oven.
Issues regarding the microwave function-
● The control panel is not nearly as user friendly as our prior microwave oven. For most every type of food item, a power number and duration period has to be selected accordingly for the particular food item accordingly.
● Even at the highest power setting, the cook times are longer than what was needed for our previous oven; in some cases more than twice as long.
● it seems that somehow operating the cook times may have an affect on the clock time display. Every couple of weeks or so, the clock has to be reset because it is displaying 2" to 3" behind the actual time.
For the air fryer function, fries have to be cooked in two separate batches for what our portable air fryer can hold in order to have them properly cooked through. The baking function does not perform to (my wife's) satisfaction either.
What I find to be the most disappointing however, is that the cost of this multi-function microwave oven was over 2-1/2 times the price of our old single function microwave and it was also nearly the same cost as our KitchenAid dishwasher appliance (even though the dishwasher was purchased over 20 years ago).
All considered, if and when the microwave feature stops functioning, I do not intend to purchase a multi-function microwave oven again. When I do have to purchase a new microwave oven, it will not be a KitchenAid model.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 21, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 753851.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com