Customer reviews from kitchenaid.com
KitchenAid - 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
3.7
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
26
4 Stars
13
3 Stars
10
2 Stars
11
1 Star
5
52%of customers recommend this product.
(
14 out of
27)
Customer Reviews for KitchenAid - 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
2
Where is my airfry basket?!?!
on May 29, 2025
Posted by: New to Kitchen aid….
[This review was collected as part of a promotion.] Love the microwave except that I still don’t have the airfry basket or the roast pan so can’t use those functions at all.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 3, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 731064
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Update
on May 30, 2025
Posted by: HDM1985
[This review was collected as part of a promotion.] Had to replace my old microwave after 8 years. This new fit and looks and works great.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Disappointed
on May 30, 2025
Posted by: rb08
[This review was collected as part of a promotion.] Liked my old one better. This is more complicated and I didn’t get my free items as pro with my paperwork. All in all disappointed.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Real good multifunction machine
on May 30, 2025
Posted by: Kaubs Cabin
from Colorado
[This review was collected as part of a promotion.] I bought this a few months ago and really like it. It is more quiet than our last microwave. The air frier and convection oven features are great to use. The one thing I am not pleased with is the Warranty card in the box indicated that if I filled out the warranty card or did online registration I would get the air frier basket sent to me.
I have not seen it yet. I spent quite a while on the website trying to find a part number for it and that was a waste of time. Trim kit easy to install and looks good.
I have not seen it yet. I spent quite a while on the website trying to find a part number for it and that was a waste of time. Trim kit easy to install and looks good.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not worth the money
on June 6, 2025
Posted by: Ccvv
[This review was collected as part of a promotion.] The microwave is fine. However the oven and air fryer are worthless being that I never received the accessories that were to be included. I should have bought a cheap, non brand microwave if that was all I wanted. Terrible customer service too.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 734637.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Would NOT recommend to anyone.
on June 8, 2025
Posted by: Wdm22968
from Ellijay, Ga
[This review was collected as part of a promotion.] More complicated than necessary. Pre-progrmed settings that are required to use do not cook foods as stated. Moisture and heat come from the top of door seal and even water droplets come down the glass. The light insight is so dim that looking through the glass is al but useless. I was so excited to get this appliance for the new home we moved into a month ago. What a disappointment. We even bought the trim kit sonic appears "built in"....the trim kit is permanently discolored due to steam and heat from tip of door seal. I do NOT recommend at all and am waiting on builder to help return this under whatever warranty is a available. It doesnt even have 7, 8, or 9 buttons....time must be increased or decreased in pre-programmed increments using non-numeric buttons.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on June 24, 2025
Posted by: consumer 1
[This review was collected as part of a promotion.] Microwave is good for warming and popcorn, still waiting for the fry basket and baking pan promised. I will never purchase KitchenAid again.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 26, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 742807.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Buyer beware as not all products included
on June 29, 2025
Posted by: Sarahlee
from Louisville ky
[This review was collected as part of a promotion.] Guess what! Don't expect this microwave to perform to full potential as it does NOT come with airfry basket or convection oven baking tray 🤔 clearly kitchen aid missed the boat with this product that I paid a pretty penny for and doesn't seem to care that I am not able to receive products that were promised with the microwave purchase. I have tried reaching out numerous times through phone calls and live chats to no avail. Beyond frustrated and will be telling everyone I know that "buyer beware" when it comes to kitchen aid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 745808.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com