Customer reviews from kitchenaid.com
KitchenAid - 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
3.7
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
26
4 Stars
13
3 Stars
10
2 Stars
11
1 Star
5
52%of customers recommend this product.
(
14 out of
27)
Customer Reviews for KitchenAid - 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
2
Might be great... or not
on April 11, 2025
Posted by: BobbyDun66
[This review was collected as part of a promotion.] I give 2 stars because it works as a microwave... It is very loud when the microwave kicks in *just like our old one did just before it died... So I felt obligated to get the extended warranty... When we purchased it there was an offer to get the air fry basket and baking plate free after registration... we were supposed to get an email (yes I checked my spam folder) never got it... I set an email to support... no response. So 1/3 of the functions works (maybe)
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 17, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 707540.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Difficult
on April 25, 2025
Posted by: Conniry
from Missouri
[This review was collected as part of a promotion.] Difficult to use. My last KA microwave was so easy and worked great this has so many steps and most
of the time the plate is hot and the food in lukewarm. Kitchen Aide has always been my go to but now I’ll need to rethink that.why do you make it so difficult…
of the time the plate is hot and the food in lukewarm. Kitchen Aide has always been my go to but now I’ll need to rethink that.why do you make it so difficult…
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 29, 2025
Thank you for sharing your experience with us. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Oven model/serial number, and reference Case # 713887.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on April 27, 2025
Posted by: Paula67
[This review was collected as part of a promotion.] Its ok but nothing special. The rack & basket for the airfryer didn't come with the microwave so I can't use the main feature I spent the extra money for. Not impressed at all
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 30, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 714932.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Lies! Air Fry components not included
on May 2, 2025
Posted by: shameful
[This review was collected as part of a promotion.] Microwave works fine. The Air Fry and Convection bake features are a farce. The components necessary to use these expensive features are not included with the microwave when purchased. It's nearly a month after purchase and still see no signs of getting the additional components. This company should be ashamed of this entire bait/switch practice. Do not purchase.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 6, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 717087.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on May 3, 2025
Posted by: 124578
[This review was collected as part of a promotion.] Microwave is great, although the light inside is very dim. Also, when I bought it, I was suppose to receive an air fryer basket & bake pan once I registered my purchase. I was never contacted after I registered, so had to buy it separate from a differant brand/supplier.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Still Learning
on May 21, 2025
Posted by: Microwave 2025
from Atlanta
[This review was collected as part of a promotion.] This is a replacement for one that sparked. It has air fry and baking technology I haven’t used yet due to not having cookware to use with it that was supposed to be sent after I registered the microwave.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Where is the air fryer and baking rack
on May 22, 2025
Posted by: Lizbo
from Delaware
[This review was collected as part of a promotion.] I bought the microwave 2 months ago and it was supposed to come with and air fryer and baking rack. Numerous calls to store where I bought it but have not heard back as to where my additional parts are
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 28, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 729511.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
No additional parts shipped
on May 24, 2025
Posted by: Di2018
[This review was collected as part of a promotion.] Not able to use all features of microwave as air fryer basket and convection baking tray have not come. Called and spoke with five individuals and no one could help us get the free additional parts
Written by a customer while visiting kitchenaid.com