Customer reviews from kitchenaid.com
KitchenAid - 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and Air Fry - Stainless steel
Average customer rating
3.7
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
23
4 Stars
11
3 Stars
9
2 Stars
11
1 Star
4
45%of customers recommend this product.
(
10 out of
22)
Customer Reviews for KitchenAid - 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and Air Fry - Stainless steel
Customer Rating
4
Everything we need, (microwave,convection,airfry)
on March 7, 2025
Posted by: Boatmangary
from Ivoryton,Ct.
[This review was collected as part of a promotion.] A great quality microwave that we enjoy using every day.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
The appliance works well!
on March 9, 2025
Posted by: JJohnson16
[This review was collected as part of a promotion.] So far. so good. This appliance reminds me of our old GE we had for close to 16 years. The convection/bake feature works very well. It does as it should for cutting cooking time. We had bought another GE to replace the old one and it's not even close in comparison. The only negatives I have found is the controls are a bit confusing, a learning curve for sure, with a little concentration I have mastered them now. The other drawback is the pre heating function, it works a bit slower and is quite noisy but hey, it works well. We shall see how long it lasts.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Missing parts
on March 25, 2025
Posted by: dhs1
[This review was collected as part of a promotion.] All parts are not included.
This is not acknowledge at the sale.
Paperwork revealed to call for the parts needed to use the air fryer/broil/heating element. The Kitchenaid air Fry Basket and Baking Tray offer KMCS522.
Calling was not easy. They do not understand what you are calling for and was put on hold for some time.
It took several calls and about 2 hours to finally get the part ordered to mail to my home.
This was 03/04/2025 and still not received the product
This is not acknowledge at the sale.
Paperwork revealed to call for the parts needed to use the air fryer/broil/heating element. The Kitchenaid air Fry Basket and Baking Tray offer KMCS522.
Calling was not easy. They do not understand what you are calling for and was put on hold for some time.
It took several calls and about 2 hours to finally get the part ordered to mail to my home.
This was 03/04/2025 and still not received the product
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 28, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 699345.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
A little difficult to use
on April 9, 2025
Posted by: ABR1
from Greensboro, NC
[This review was collected as part of a promotion.] It was a replacement for another Kitchenaid product that we used under a counter, and the sizes worked well. The key pad, however, is difficult to read (not enough contrast), the operation is not as intuitive as the old one.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Might be great... or not
on April 11, 2025
Posted by: BobbyDun66
[This review was collected as part of a promotion.] I give 2 stars because it works as a microwave... It is very loud when the microwave kicks in *just like our old one did just before it died... So I felt obligated to get the extended warranty... When we purchased it there was an offer to get the air fry basket and baking plate free after registration... we were supposed to get an email (yes I checked my spam folder) never got it... I set an email to support... no response. So 1/3 of the functions works (maybe)
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 17, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 707540.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Difficult
on April 25, 2025
Posted by: Conniry
from Missouri
[This review was collected as part of a promotion.] Difficult to use. My last KA microwave was so easy and worked great this has so many steps and most
of the time the plate is hot and the food in lukewarm. Kitchen Aide has always been my go to but now I’ll need to rethink that.why do you make it so difficult…
of the time the plate is hot and the food in lukewarm. Kitchen Aide has always been my go to but now I’ll need to rethink that.why do you make it so difficult…
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 29, 2025
Thank you for sharing your experience with us. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Oven model/serial number, and reference Case # 713887.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on April 27, 2025
Posted by: Paula67
[This review was collected as part of a promotion.] Its ok but nothing special. The rack & basket for the airfryer didn't come with the microwave so I can't use the main feature I spent the extra money for. Not impressed at all
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 30, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 714932.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Lies! Air Fry components not included
on May 2, 2025
Posted by: shameful
[This review was collected as part of a promotion.] Microwave works fine. The Air Fry and Convection bake features are a farce. The components necessary to use these expensive features are not included with the microwave when purchased. It's nearly a month after purchase and still see no signs of getting the additional components. This company should be ashamed of this entire bait/switch practice. Do not purchase.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 6, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 717087.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com