Customer reviews from kitchenaid.com
KitchenAid - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - Black Stainless Steel
Average customer rating
3.5
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
33
4 Stars
10
3 Stars
10
2 Stars
11
1 Star
14
47%of customers recommend this product.
(
17 out of
36)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - Black Stainless Steel
Customer Rating
1
Door latch broke after 2 weeks
on June 9, 2025
Posted by: Harili09
from Salt Lake City, UT
Bought a new house, used for about two weeks and the latch won't open. The serial and model number are on the inside of the microwave so it's impossible to get to them. I was told I'd likely have to pay for service call because I don't have that information. On a two week old microwave. Builder told us that many others had the same problem. I wish I would've known before closing to get a different one
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 11, 2025
We are truly sorry to hear that your Microwave's door latch broke so soon after you moved into your new home.
We would like to investigate this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and any details you have regarding the microwave's purchase or installation. We look forward to speaking with you and assisting in finding a resolution.
Marie Q
We would like to investigate this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and any details you have regarding the microwave's purchase or installation. We look forward to speaking with you and assisting in finding a resolution.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Average microwave with annoying feature
on June 29, 2025
Posted by: Replacement 1
from Conroe, Texas
[This review was collected as part of a promotion.] This microwave replaced the previous one that was defective. Pretty average. One feature we don’t like is the way you have to set the cook time. You cannot just punch in the number of seconds. You have to start with the predetermined 15 seconds and then use the + or - to increase or decrease time. Very annoying.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Terrible Controls
on July 8, 2025
Posted by: Jason531
from Rockwall, TX
[This review was collected as part of a promotion.] The controls are terrible. Who doesn't put an entire 10-digit number pad on a microwave where you can just enter in the time you want? You need to do calculus and break a code to put something in for 45 seconds. Good news is it heats stuff up.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 9, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 749472
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Programming time
on July 13, 2025
Posted by: Nd205
[This review was collected as part of a promotion.] Do not like the change to way time is programmed. Total unnecessary
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Clever microwave, big size, love it
on July 15, 2025
Posted by: Sandy Troy
from Punta Gorda Florida
[This review was collected as part of a promotion.] very clever to select 30 sec to 6 min with one touch. Still working on figuring how to do more than 5 min. Love the size. big microwave, easy to wipe.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
HORRIBLE FEATURES
on July 16, 2025
Posted by: NONICKNAMEEVER
[This review was collected as part of a promotion.] HARD TO KEEP GLASS DOOR CLEAN. SELECTION BUTTONS ARE COMPLICATED. CANNOT READ THE WORDING ON THE SELCTION PANEL. WILL NOT ORDER AGAIN
Response from kitchenaid.comBy Branded Team, Consumer Care, July 17, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 752830
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on July 18, 2025
Posted by: kellandrome
from Lexington, SC
[This review was collected as part of a promotion.] I bought this a month ago and it has been great so far.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Only Kitchen Aid for us!
on July 19, 2025
Posted by: 3rdgirl
[This review was collected as part of a promotion.] Ww built a new home and boughtt all Kitchen Aid appliances. We had them in our last new house 20 years ago also. We were very happy then and are happy now.
Written by a customer while visiting kitchenaid.com